Scottsdale, Arizona
•
Today
Key Responsibilities Service Desk Operations Act as the first point of contact L1 support for all ITrelated incidents and service requests Provide support via phone email chat and selfservice portal in both English and French Log categorize prioritize and track tickets using ITSM tools eg ServiceNow Remedy Ivanti Ensure timely resolution or escalation of issues as per defined SLAs Technical Support Troubleshoot and resolve issues related to windows Mac OS environmentsMicrosoft 365 Outlook Teams
Easy Apply
Contract
$20 - $30
