jobs in vienna, va, us

Hybrid in Vienna, Virginia

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Today

Lead. Innovate. Deliver Excellence. ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to join our growing leadership team. We are looking for a candidate who possess an entrepreneurial spirit. The ideal candidate will bring high energy and a proven track record of managing delivery while organically growing the business. This is an exceptional opportunity for a strategic leader who thrives on building high-performing teams, driving customer success

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Full-time

150,000 - 200,000

AI & Automation Lead

Remote

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Today

We are seeking an experienced AI & Automation Lead to lead the implementation, optimization, and governance of artificial intelligence solutions supporting customer service operations, intelligent self-service, and contact center modernization initiatives. Position SummaryThe AI & Automation Lead will be responsible for designing, implementing, and governing AI-driven customer engagement capabilities, including conversational AI, Agent Assist solutions, intelligent routing, automated quality as

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Full-time

150000 - 190000

Technical Infrastructure Lead

Remote

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Today

The TechnicalInfrastructure Lead is responsible for designing, implementing, and managing the cloud, network, telecommunications, platform, monitoring, and resiliency capabilities that support a large-scale, mission-critical customer contact environment. This role provides technical leadership across infrastructure operations and engineering, ensuring the platform is secure, scalable, highly available, and capable of supporting significant fluctuations in contact volume. The ideal candidate is

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Full-time

150,000 - 200,000

Lead Solution Architect

Remote

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Today

We are seeking an experienced Lead Solution Architect to lead the design and delivery of a secure, scalable, AI-powered contact center solution supporting mission-critical government services. This individual will define the end-to-end architecture for an integrated customer engagement platform encompassing voice, web chat, self-service, automation, analytics, reporting, and government-system integrations. The ideal candidate brings deep expertise in enterprise architecture, cloud technologies,

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Full-time

175000 - 200,000

Quality Manager

Remote

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Today

The Quality Manager will lead and oversee an integrated quality management program supporting contact center operations across voice, chat, AI-assisted interactions, and overall program performance. This role is responsible for ensuring service quality, compliance, customer experience excellence, and continuous performance improvement through a combination of human-led and AI-enabled quality assurance practices. Key ResponsibilitiesImplement and manage the program's Quality Control Plan (QCP)

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Full-time

110,000 - 130,000

Program Manager

Remote

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Today

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

jobs in Vienna, VA 22180, USA