jobs in washington, dc, us

Hybrid in Washington, District of Columbia

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Yesterday

ITEX, an ITCON Services Partner is seeking an Administrator 1: Security Policy & User Support Lead to administer, optimize, and support TIGTA's (U.S. Treasury Inspector General for Tax Administration) enterprise security access environment. The Lead will have primary responsibility for Zscaler security policy administration, user connectivity support, data protection controls, and operational coordination across approximately 60 geographically distributed offices and 800 users. The Lead will wo

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Full-time

100,000 - 130,000

Director Service Delivery

Hybrid in Vienna, Virginia

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16d ago

Lead. Innovate. Deliver Excellence. ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to join our growing leadership team. We are looking for a candidate who possess an entrepreneurial spirit. The ideal candidate will bring high energy and a proven track record of managing delivery while organically growing the business. This is an exceptional opportunity for a strategic leader who thrives on building high-performing teams, driving customer success

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Full-time

150,000 - 200,000

Continual Service Improvement (CSI)

Remote

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9d ago

The Continual Service Improvement (CSI) Lead is responsible for leading quality assurance, performance management, and continuous improvement initiatives across service delivery operations. This role drives operational excellence through quality monitoring, root cause analysis, corrective and preventive action planning, performance trend analysis, and process optimization. The CSI Lead partners closely with Operations, Technology, Training, and Workforce Management teams to improve service qual

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Full-time

90,000 - 120,000

Technical Infrastructure Lead

Remote

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16d ago

The TechnicalInfrastructure Lead is responsible for designing, implementing, and managing the cloud, network, telecommunications, platform, monitoring, and resiliency capabilities that support a large-scale, mission-critical customer contact environment. This role provides technical leadership across infrastructure operations and engineering, ensuring the platform is secure, scalable, highly available, and capable of supporting significant fluctuations in contact volume. The ideal candidate is

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Full-time

150,000 - 200,000

Implementation Manager

Remote

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9d ago

The Implementation Manager is responsible for planning, coordinating, and executing the installation, integration, testing, deployment, operational startup, and expansion of Customer Experience Quality Assurance (CQA) resources across all program phases. This role ensures seamless transition from design and testing into production operations by integrating technology, facilities, staffing, training, security, and operational readiness activities. The Implementation Manager manages dependencies,

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Full-time

90,000 - 120,000

Quality Manager

Remote

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16d ago

The Quality Manager will lead and oversee an integrated quality management program supporting contact center operations across voice, chat, AI-assisted interactions, and overall program performance. This role is responsible for ensuring service quality, compliance, customer experience excellence, and continuous performance improvement through a combination of human-led and AI-enabled quality assurance practices. Key ResponsibilitiesImplement and manage the program's Quality Control Plan (QCP)

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Full-time

110,000 - 130,000

Program Manager

Remote

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16d ago

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

jobs in Washington, DC, USA