Troy, Michigan
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8d ago
(CCaaS) Contact Center Architect Location: Troy, MI (2 days onsite / week) Responsibilities: Lead and contribute to the overall solution designing for cloud-based Contact Center solutions along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. Optimize the contact center solution to driver organizational objectives. Create architectural solution documents, LLD, HLD and define implementation phases for execution. Collaborat
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Third Party