Call Center jobs in Silver Spring, MD

Remote

•

Yesterday

Title: Call Center Professional Location: Aldie VAWork Type: Remote Duration: 4 Months Contract-to-Hire Ideal Candidate Profile:Seeking empathetic Call Center Professionals with a passion for helping individuals by providing accurate and consistent information regarding various State of MD benefit programs. Candidates should be detail-oriented, quick to learn new systems, and possess strong communication skills. They should deliver high-quality customer service, and strictly maintains the confid

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Full-time

Depends on Experience

Client Care Representative

Alexandria, Virginia

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27d ago

Client Care Representative CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank's online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommoda

Full-time

Customer Service Specialist I - Customer Service Center

Glenn Dale, Maryland

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26d ago

This position works an alternate schedule Schedule is 9am to 6pm, Saturday through Wednesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist 1 is often the primary interaction a customer may have with the bank and provides professional and courte

Full-time

USD 17.00 - 20.00 per hour

Senior Information Technology Project Manager (ITSD Manager)

Arlington, Virginia

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Today

Overview DecisionPoint seeks a Senior Information Technology Project Manager (ITSD Manager) to oversee the operations, performance, and strategic development of the Technical Operations Center (TOC) and Information Technology Service Desk (ITSD). This leadership role is responsible for managing incidents, driving continuous service improvements, and ensuring compliance with established Service Level Agreements (SLAs). The Senior ITSD Manager will serve as a senior-level subject matter expert, ma

Full-time

Operations Support Center Lead

Maryland

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Today

Description & Requirements Maximus is seeking an Operations Support Center (OSC) Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As the OSC Lead you will be responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreem

Full-time

USD 110,000.00 per year

Service Desk Agent-Junior

Arlington, Virginia

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Today

Overview The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. This position performs all duties and responsibilities in accordance with the M

Full-time

Depends on Experience

Hardware Asset Manager (CEC) - Technology Asset Management

Bethesda, Maryland

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Today

Job Description Job Description The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset Management (ITAM) function, responsible for overseeing the end-to-end hardware asset lifecycle across the Customer Engagement Centers (CECs). This includes centralized governance, operational oversight, and data integrity for all physical IT assets used across the CEC footprint. Operating in a federated model, this role will lead and enable a team of local call center techn

Full-time

USD 84,900.00 - 132,800.00 per year

Genesys Technical Specialist

Tysons, Virginia

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Today

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Full-time

Care Management Support Coordinator

Remote

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14d ago

Immediate need for a talented Care Management Support Coordinator. This is a 06+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94200 Pay Range: $22 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Peer to peer phone schedu

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Contract

$22 - $23

Enterprise IT Support Officer - LSC Full Performance (Government)

Chantilly, Virginia

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Today

Job Description: This position requires office presence of a minimum of 5 days per week and is only located at customer's site. Work to be performed in Williamsburg, VA AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedic

Full-time

USD 69,000.00 - 118,241.00 per year

Acqueon Dialer Product Owner

Remote

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9d ago

Role : Location : Remote Duration : Contract Experience : 12+ Years Seeking a seasoned Product Owner with a strong background in Customer Service and proven expertise in auto-dialer campaign management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns. Key Responsibilities Lead product ownership for the Acqueon Dialer platform, ensuring optimal c

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Contract

Depends on Experience

Customer Technology - Client Services/Front End Lead

Arlington, Virginia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Software Engineering Job Qualifications: Skills: Call Center, Leadership, Performance Metrics Certifications: ITIL 4 Foundation | PeopleCert - PeopleCert Experience: 10 + years of related experience ship Required: Yes Job Description: We are currently seeking a Client Services Team Lead who will provide oversight i

Full-time

USD 125,528.00 - 169,832.00 per year

Cyber Incident Response Analyst- Junior

Arlington, Virginia

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Today

Overview The Cyber Incident Response Analyst role is pivotal in reinforcing the client's cybersecurity framework by serving as the primary entry point for all external communications regarding cybersecurity incidents and related information requests. Operating within the client's 24x7 Operations Center, the Analyst will engage in case management, triage, and operational coordination of cybersecurity incidents. This position aligns with Cayuse's core values of Innovation, Excellence, Collaborat

Full-time

Depends on Experience

Tier 2 Desktop Technician

Suitland-Silver Hill, Maryland

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Today

Job Title: Tier 2 Desktop Technician Clearance Required: Public Trust (National Agency Check with Inquiries (NACI)) Work Location: Onsite; Suitland, MD Alpha Omega is seeking a qualified Tier 2 Desktop Technician to support the NESDIS Integrated Information Services-II (NIIS-II) contract who will be responsible for IT desktop support for our NOAA client in Suitland, MD. The Tier 2 Technician has a mix of technical and customer service skills and exhibits a passion for technology and helping peo

Full-time

USD 46,000.00 - 54,000.00 per year

Tier 2 Desktop Technician, Help Desk Support

Silver Spring, Maryland

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Today

Job Title: Tier 2 Desktop Technician Work Location: Onsite- Silver Spring MD Clearance Required: ; Public Trust (National Agency Check with Inquiries (NACI)) Alpha Omega is seeking a qualified Tier 2 Desktop Technician to support the NESDIS Integrated Information Services-II (NIIS-II) contract who will be responsible for IT desktop support for our NOAA client in Silver Spring, MD. The Tier 2 Technician has a mix of technical and customer service skills, and exhibits a passion for technology and

Full-time

USD 52,000.00 - 54,000.00 per year

Customer Service Representative

Remote

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10d ago

Job Description/Responsibilities Answer inbound calls from our internal clients at the branches. Educate Financial Advisors on account services and capabilities. Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Required Skills: Excellent communication and organizational skills, attention to detail, and strong follow-up skills Strong problem-solving skills

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Contract, Third Party

Up to $17

Systems Engineer

Chantilly, Virginia

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Today

Overview SilverEdge is a premier provider of innovative cyber, software, and intelligence solutions, addressing mission-critical challenges for the Department of Defense (DoD), Intelligence Community (IC), and beyond. We are dedicated to delivering impactful results to meet mission goals through cutting-edge technology and expertise. We are seeking a Systems Engineer to join our dynamic team. This individual will play a pivotal role in developing innovative and effective solutions for our DoD c

Full-time

Help Desk (Tier 2) | Fully Remote (Wisconsin)

Remote

•

Yesterday

Job Title:Help Desk II Location: Madison, WI (100% Remote within Wisconsin) The Help Desk II professional will provide Level 1 technical support services for the Wisconsin Department of Corrections (DOC), Bureau of Technology Management (BTM). Working under the close supervision of the Help Desk Supervisor, this role supports DOC staff by troubleshooting hardware, software, network, printer, and operating system issues while delivering excellent customer service in alignment with DOC policie

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Contract

23 - 28

Field Service Technician - Help Desk

Maryland

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Today

Job ID: 2511329 Location: HANOVER, MD, US Date Posted: 2025-12-16 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: TS/SCI Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description SAIC is seeking a Field Service Technician to perform standard Help Desk duties for a new program out of Hanover, MD. (This position requires a TS/SCI and Sec+ Certification. Th

Full-time

USD 80,001.00 - 120,000.00 per year

Network Operations Center Technician

Annapolis, Maryland

•

Today

Description Job Description Top Skills' Details SWING SHIFT - 3 - 11:30 PM Rotations - 5 days on 2 days off; 5 days on 3 days off 1. Experience in a Network/Security operations center - 24/7 support environment; Proven experience in the intake, prioritization, triage, troubleshooting and escalation of network/systems/application incident and problem management. 2. Previous experience monitoring and troubleshooting system performance, troubleshoots, resolves, or escalates network issues; monito

Full-time

USD 25.00 - 30.00 per hour

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Call Center jobs in Silver Spring, MD, USA