Contact center Jobs in Houston, TX

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CISCO Contact Center Support Specialist

Insight Global Healthcare

Houston, Texas, USA

Full-time

Job DescriptionJob DescriptionMust-haves 2+ years of experience in Contact Center support or a similar IT role.Proficiency in Cisco Contact Center Enterprise, Cisco ICM Scripting, Cisco Communications Manager, and Cisco CVP.Strong communication and technical writing skills.Ability to manage multiple tasks with a high degree of independence.Plusses Technical Certification CCNA, CCNP, Cisco Contact Center Enterprise Certification, or similar.Experience working in a healthcare environmentDay-to-Day

Contact Center as a Service (CCaaS) Architect - 100 % Remote

Prism, Inc.

Remote

Full-time

This position is 100% remote anywhere in the U.S. PRISM seeks a Contact Center as a Service (CCaaS) Architect specializing in Genesys Cloud CX; you will be pivotal in designing, implementing, and optimizing our cloud-based contact center solutions. You will work closely with business stakeholders and technical teams to ensure that our contact center infrastructure meets our organization's evolving needs. Responsibilities: Solution Architecture:Develop and maintain comprehensive architecture diag

Avaya Contact Center Engineer

York Solutions, LLC

Remote

Contract

Responsibilities: Responsible for system support, configuration and administration of all contact center adjunct technology Responsible for designing and programming call routing solutions. Partner with other IT technical teams to develop appropriate interfaces with technology and ensure quality and efficiency are gained through capacity planning, performance assessment, and both integration and regression testing involving contact center systems. Act as a consultant to the business and responsi

National Contact Center Director

AIIStar

Remote or Memphis, Tennessee, USA

Full-time

Job DescriptionJob DescriptionJob Title: National Call Center Director Department: Customer Service Reports To: EVP of Retail Operations Job Type: Full-Time Position Summary: The National Call Center Director is responsible for setting and managing the strategic direction and operational aspects of our national call centers. This role includes building and leading a local team, potentially including remote workers, recommending and implementing technology solutions, and ensuring exceptional cust

Infrastructure Analyst, Cisco Contact Center (REMOTE)

Trinity Health

Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Day Shift Description: Administration and Day-Two support of Cisco Contact Center Enterprise. Cisco Enterprise Contact Center Operations Support and Administration. POSITION PURPOSE Responsible for Cisco Contact Center administration and operations. Receive and address incidents and requests from users, agents and other stakeholders. Gather detailed information about issues reported to understand the nature and urgency of the problem. Address basic configurati

Contact Center Technology Advancement Leader

Optum, Inc

Remote or Eden Prairie, Minnesota, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv

Product Manager - Contact Center Platform Deployment

CDC Foundation

Remote

Full-time

Overview The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. This role is aligned to the Workforce Acceleration Initiative (WAI). WAI is a federally funded CDC Foundation program with the goal of helping the nation s public health agencies by providing them with the technology and data experts they need to accelerate their information system improvements.Working within Rhode Island