Contact center jobs in New York

Lead Salesforce BA/ Functional Lead – Healthcare Contact Center

New York, New York

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5d ago

Lead Salesforce BA/ Functional Lead Healthcare Contact Center Location: New York, NY Type: Contract Job Description: Job Requirements Key Responsibilities Stakeholder Engagement & Strategy: Partner with executive leadership and client business stakeholders to uncover core challenges, refine scope, translate business goals into functional requirements, and align project vision with target operating models. Salesforce Functional Design: Design end-to-end functional business solutions across Sale

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Contract, Third Party

Depends on Experience

Principal Engineer - Copilot Studio & AI for Contact Center (CCaaS)

Remote

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12d ago

Job Title: Principal Engineer Location: Hybrid, Vienna, VA OR Remote Duration: Long-term Schedule: Monday Friday, 40 hours/week Principal Engineer Copilot Studio & AI for Contact Center (CCaaS) to lead the hands-on development and implementation of AI-powered customer and employee engagement solutions. This is a builder role, not a strategy-only position. The ideal candidate will have extensive experience designing, developing, testing, and deploying Microsoft Copilot Studio solutions, AI agent

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Contract

Depends on Experience

Salesforce Service Cloud / Contact Center Architect

Remote

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5d ago

We are seeking an experiencedSalesforce Service Cloud / Contact Center Architectto support a large-scale transformation of a global retail organization's Contact Center environment. The architect will play a key role in the modernization and migration of the existingOracle-based Contact Center platform to Salesforce Service Cloud, helping define the target architecture, integration strategy, migration approach, and overall Salesforce solution. The ideal candidate will have deep hands-on experien

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Contract, Third Party

75 - 80

Senior Backend Platform Developer, Contact Center Systems

New York, New York

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Today

We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and u

Full-time

USD 118,800.00 - 264,000.00 per year

Contact Center Agent (Remote)

Remote

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7d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

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Full-time

$16 - $17

Professional Services Contact Center Engineer

Remote

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Today

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the n

Full-time

USD 88,200.00 - 115,000.00 per year

Healthcare IT Service Desk / IT Contact Center Support

Remote

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3d ago

Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.At least 6 months of related IT support experience.Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation

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Contract

Depends on Experience

Senior D365 Contact Center Functional Consultant (CCaaS / Omnichannel SME)

Remote

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4d ago

Position Title: Senior Dynamics 365 Contact Center Functional Consultant (CCaaS / Omnichannel SME) Department: IT - Delivery Start Date: ASAP Location: Remote Requirements About CompQsoft Digital Founded in 1997, CompQsoft Digital is a leading next-generation AI transformation partner focused on helping enterprises reinvent customer engagement and reshape business processes. With deep expertise in Microsoft AI technologies, we empower organizations to unlock the full potential of AI across the

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Contract

$160,000 - $200,000

Sr. Google CCAI Engineer

New York, New York

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5d ago

Sr. Google CCAI Engineer Location: New York, NY Type: Contract Job Requirements JD: Sr. Google CCAI Engineer Role Summary We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver

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Third Party, Contract

Depends on Experience

Five9 Solutions Architect- 15+ yrs- New York, United States- Onsite

New York, New York

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3d ago

Job Description : Job Title: Five9 Contact Center ConsultantLocation: US Office New YorkEmployment Type: Sub-contractorExperience Level: 1012+ YearsRole OverviewWe are seeking an analytical and technical Five9 Consultant to lead the deployment, customization, and optimization of enterprise cloud contact center solutions. You will collaborate with business stakeholders, IT partners, and customer service teams to translate operational goals into scalable cloud infrastructure, handling end-to-end

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Contract, Third Party

Depends on Experience

Forward Deployed Engineer (FDE) Agentic AI & Enterprise Solutions

Remote or Plano, Texas

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3d ago

JD: Lead FDE - Contact CenterAs an AI Lead Architect, you will be in charge of designing and implementing AI capabilities for Enterprise level applications. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform. You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.|As a highly qualified individual with proven experience you will be arch

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Contract, Third Party

Depends on Experience

Remote :: Senior Genesys Cloud CX & Epic Healthcare Integration Expert

Remote

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26d ago

Senior Genesys Cloud CX & Epic Healthcare Integration Expert Remote 6+ Months Video Healthcare Integration experience is required Overview A senior consultant to lead a strategic assessment of Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities for a healthcare organization. This is a consulting and advisory engagement, not an implementation or support role. The consultant will evaluate platform capabilities, identify areas of overlap, and provide recommendations regardin

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Third Party, Contract

65 - 75

Tech Product Owner ( Citizens/ Green C holders only)

Remote

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12d ago

Title: Tech Product Owner (Twilio) Location: Remote US (Preferred CST / EST / Canada) Experience: 12+Years Client Observation and inputs The key clarification is that the client wants a strong senior Product Owner first.Twilio is a plus, but not the primary filter. Client mentioned that none of the candidates we had presented so far had real product experience.Some were good and strong on technical but lacked PO experience which is the primary need. Please recalibrate sourcing as follows: Sen

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Contract, Third Party

55 - 60

Lead CCAI Engineer

Remote

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21d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Technical Product Owner @ Remote

Remote

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6d ago

Hi, Hope you are doing good, this is Rajeev from FutureTech Consultants, LLC and I have a job opening with our direct client. Please have a look at the below job description and let me know your interest. Please share me the latest copy of your resume. Role: Technical Product Owner Location: Remote Duration: Long Term Contract Experience: 12+ Years Must Hiring Manager: Need Product Owner consultants with IVR, Contact Center & cloud Service experience (No Project/Program Manager, Scrum Master or

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Contract

$50 - $60

BusinessOperations - Customer Service Advocate I

Remote

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17d ago

Immediate need for a talented BusinessOperations - Customer Service Advocate I. This is a 06+ months contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 26-25668 Pay Range: $21 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Respond to rou

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Contract

$21 - $21

IVR - Salesforce Service Cloud Voice Architect

Remote

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3d ago

Our Client is looking for an IVR-Contact Center Solution Architect/Salesforce Service Cloud Voice for a long-term contract (remote) opportunity. Job Description IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice: Experience on Designing, Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred). Should have expertise in CRM, Telephony Knowledge, Customer Service Operations to deliver optimized a

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Contract, Third Party

Depends on Experience

Manager, Software Engineering - Contact Center Pro

Remote or Glendale, California

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Today

Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13-14 engineers working on some of the most critical and forward-moving areas of our platform - calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adapta

Full-time

Compensation information provided in the description

Salesforce Architect

Remote

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6d ago

Salesforce Architect (Genesys Cloud CX)Genesys - CA (Remote)Job Description10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills. Bachelor's degree in Computer Science, Information Technology, or related field.JOB

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Full-time, Third Party

Depends on Experience

Senior Dynamics 365 & Copilot Analyst

Remote

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3d ago

A client of Innova Solutions is immediately hiring for a Senior Dynamics 365 & Copilot Analyst. Position type: Fulltime Contract Duration: 6 months Location: Tampa FL (Remote) Key Responsibilities Administer and configure Dynamics 365 Customer Service Premium, including case management, queues, SLAs, entitlements, agent productivity tools, and security. Design, develop, and support Microsoft Copilot Studio agents, voice bots, and self-service solutions integrated with Dynamics 365 and Dataver

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Contract

Depends on Experience

Contact center jobs in New York, NY, USA