Contact center Jobs in New York

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1 - 16 of 16 Jobs

Digital Contact Center Manager - Federal Health

Deloitte

•

Jersey City, New Jersey, USA

Full-time

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in
Posted 8 days ago | Updated 8 hours ago

Associate Director, IT/Cloud Consulting, Contact Center Consultant

Kyndryl

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Remote or New York, New York, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal candidate will hav
Posted 26 days ago | Updated 11 hours ago

Senior Salesforce Solution Architect with Contact Center Experience

Wilco Source, LLC

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Remote

Contract, Third Party

1. Solution Design & Architecture: Define integration strategies with telephony systems, IVR, chatbots, and other customer support tools. Create a roadmap for implementing Salesforce Service Cloud, Omni-Channel, and Einstein AI features. 2. Technical Leadership: Serve as a trusted advisor to business stakeholders, translating business requirements into technical solutions. Provide technical oversight during the development, configuration, and deployment phases. Lead architectural reviews, ensu
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Posted 14 days ago | Updated 14 days ago

NICE CXONE InContact Contact Center Engineer

ServIT Consulting LLC

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Remote or Lansing, Michigan, USA

Contract

The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer Close to Submissions on 1/13 at 10am EST. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release plannin
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Posted 16 days ago

Contact Center KPI Analyst

ClearBridge Technology Group

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Remote

Contract

Our client, a global software company is looking to hire a Contact Center KPI Analyst for a 1-month contract position with a strong chance to extend. The consultant will work remotely and be supporting multiple projects as this role is focused on deliverables that typically take a week. The consultant will be responsible for working with both internal stakeholders; architects, developers, etc as well as customer stakeholders to provide expert guidance and support in optimizing contact center ope
Posted 9 days ago | Updated 6 hours ago

NICE CXONE InContact Contact Center Engineer

Apexon

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Remote

Third Party, Contract

We are seeking a skilled NICE CXONE InContact Contact Center Engineer to join our team as a technical lead. Job Posting: NICE CXONE InContact Contact Center Engineer Location: Lansing, MI (Hybrid preferred; remote considered for non-Michigan candidates.) Position Type: Contract (1 year with potential for extensions) Interviews: Virtual via MS Teams (validation process required) Key Responsibilities Lead the design and development of call flows, chat interfaces, and backend integrations using API
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Posted 16 days ago

Secret or higher cleared Contact Center Engineer

ClearBridge Technology Group

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Remote

Contract

Our client, a leading consulting firm, is in need of 3 Contact Center Engineers for initial 6 - 12 month contracts. The Contact Center Engineers will work remotely with 25 - 50% travel domestically supporting our customers DoD portfolio working with customer leadership and engineering teams to support platform migration and cloud migration efforts around a variety of contact center platforms (Genesys, Avaya, Cisco, etc.). Required Skills: 5 - 7 years of experience supporting the migration and a
Posted 13 days ago | Updated 6 hours ago

NICE CXONE InContact Contact Center Engineer- Remote

Amtex System Inc.

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Remote or Lansing, Michigan, USA

Contract

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. NICE CXONE
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Posted 14 days ago | Updated 2 hours ago

Cloud Contact Center Engineer ( Nice InContact CXone )

CS Solutions, Inc.

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Remote

Third Party, Contract

This is a Remote position. Job Description: We are seeking a qualified candidate for the role of Cloud Contact Center Engineer. This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhanc
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Posted 15 days ago

Secret or higher cleared Contact Center Solutions Architect

ClearBridge Technology Group

•

Remote

Contract

Our client, a leading consulting firm, is in need of 3 Contact Center Solutions Architects for initial 6 - 12 month contracts. The Contact Center Solutions Architects will work remotely with 25 - 50% travel domestically supporting our customers DoD portfolio working with customer leadership and engineering teams to support platform migration and cloud migration efforts around a variety of contact center platforms (Genesys, Avaya, Cisco, etc.). Required Skills: 10 - 12 years of experience suppor
Posted 13 days ago | Updated 6 hours ago

Staff System Engineer - Contact Center Voice Technologies

General Motors

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Remote or Warren, Michigan, USA

Full-time

Job Description Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to onsite three times per week. The Role In this role, you will be responsible for developing, architecting, and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition from an on-premises solution to a cloud-based environment, your expertise will play a crucial role in ensuring a seamless and effective migration, optimizing perfo
Posted 32 days ago | Updated 11 hours ago

Senior Director, IT Service Desk (Contact Center) Hybrid

Kaiser Permanente

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Remote or Corona, California, USA

Full-time

Description: This person must reside in a state where Kaiser Permanente does business. This includes CA, OR, WA, CO, HI, MD, VA, DC, GA. Job Summary: In addition to the responsibilities listed below, this Senior Director position is also responsible for leading and overseeing 24/7 IT Service Desk operations, ensuring the delivery of high-quality support for applications, infrastructure, and systems across the organization. This role will focus on achieving first contact resolution, managing del
Posted 30 days ago | Updated 11 hours ago

NICE CXONE InContact Contact Center Engineer

APN Software Services, Inc

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Remote

Contract

Job Title - NICE CXONE InContact Contact Center Engineer Location - Lansing MI or Remote Length - Contract (12 Months+) Overview - Top Skill & Years of Experience Required: Looking for an Engineer to code on the NICE CXone platform Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]NICE CXOne Studio experience [3+ years of experience preferred]Ability to program in one or more of the
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Posted 60+ days ago | Updated 8 hours ago

IVR - Amazon Connect Developer

HAN IT Staffing Inc.

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Jersey City, New Jersey, USA

Contract, Third Party

Position : Amazon Connect Developer Location: Delaware, New Jersey and Plano TX RTTO: Day One Onsite Experience Level : 8+ Years Detailed JD: Job Summary We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon Connect. In this role, you will be responsible for the assessment, design, development, and implementation of complex contact center solutions leveraging A
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Posted 7 days ago | Updated 2 days ago

Need - Senior Amazon Connect Developer - Remote

iCUBE Solutions

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Remote

Contract, Third Party

Job Title: Senior Amazon Connect Developer (Voice Connect) Location: Remote Duration: 6 Months Summary Description of Position: System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and application problems.Continuous Improvement: ** Propose and implement system enhancements, including
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Posted 14 days ago | Updated 14 hours ago

Senior Amazon Connect Consultant

Critical River, Inc.

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Remote

Contract

Title:Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: Amazon Development with Amazon Connect experience. Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. Design and lead Implementation of Amazon Connect processes including new/modifications to the applicati