Contact center Jobs in New York

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Contact Center Sr. Solutions Architect (Genesys, NICE, AWS Connect)

Nityo Infotech Corporation

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Hybrid in Jersey City, New Jersey, USA

Full-time

10+ years of experience in leading CCaaS platform such as NICE, Genesys, AWS Connect, Avaya or Cisco5+ years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce, MS DynamicsMust have knowledge of key cloud platforms such as AWS, MS Azure or Google Cloud PlatformCore knowledge of telephony protocols and architectureThrough understanding of leading AI tools and market trendsUnderstanding of modular designHands on experience on designing and implementing b
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Posted 3 days ago

Contact Center Customer Service Inbound/Outbound (Remote)

Motion Recruitment Partners, LLC

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Remote

Full-time

Our client is looking for a Contact Center Customer Service Inbound/Outbound for a 6-month contract in and will be working remotely. Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them. Contract Duration: 6 Months Required Skills & Experience High school diploma or equivalent. Bachelor's degree preferred or equivalent, relevant experience. 1 year of experience in custome
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Posted 13 days ago | Updated 11 hours ago

Design Architect - Contact Center

Red River Technology LLC

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Remote

Full-time

Red River is seeking a Design Architect to join our growing team! This position serves as a technical authority on Contact Center consulting and is experienced in translating client business needs into technology solutions. The Design Architect (DA) represents Red River as the industry subject matter expert on customer opportunities and aligns with Pre-Sales and Sales to help determine project scope, technical specifications and requirements. The DA supports the offer portfolio, service catalog