Contact center Jobs in New York

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Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

•

Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 42 days ago | Updated 1 day ago

Contact Center Business Development Executive

Data Network

•

Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi
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Posted 39 days ago | Updated 7 days ago

Contact Center Software Engineer

INSPYR Solutions

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Remote or Houston, Texas, USA

Contract

Title: Contact Center Software Engineer Location: REMOTE (working CST hours) Duration: Contract to hire Work Requirements: , Holders or Authorized to Work in the U.S. Job Description: We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve
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Posted 8 days ago | Updated 9 hours ago

Senior Voice Engineer (Webex)

Ledgent Technology

•

Remote

Contract

We are seeking a Senior Voice Engineer to work on a remote team for a client in Houston, TX. The role is contract to hire and you will spend 3-5 months working for Roth Staffing before converting to full time with the client. Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves tro
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Posted 11 days ago | Updated 3 hours ago

Remote Voice Engineer

LaSalle Network

•

Remote

Contract

Remote Voice Engineer (8x8) We are seeking a skilled Telecom Specialist to support a growing healthcare organization undergoing multiple acquisitions. This role will focus on designing, implementing, and testing call routing solutions using 8x8; you'll help scale the telecom infrastructure across newly acquired sites. The ideal candidate will bring deep experience in 8x8 call flows, number porting, and telecom documentation, with bonus points for 8x8 Contact Center expertise. Key Responsibilitie
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Posted 4 days ago | Updated 3 hours ago

Cisco Contact Centre Architect

Tanisha Systems, Inc.

•

New York, New York, USA

Full-time, Contract

Job description:- Title: Cisco Contact Centre Architect Location: Troy, MI (3 Days Onsite in a week) Experience : 10+ years Responsibilities: Lead and contribute to the overall solution designing for Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications. Optimize the contact center solution to driver organizational objectives. Create architectural solution documents, LLD, HLD a
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Posted 4 days ago | Updated 9 hours ago

.Net Azure API integration Developer

Sensiple Inc.

•

Jersey City, New Jersey, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 3 days ago | Updated 2 days ago

Insurance BA MDM

Sensiple Inc.

•

Jersey City, New Jersey, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 25 days ago | Updated 2 days ago

Full Stack Engineer

Dexian DISYS

•

New York, New York, USA

Contract

Role: Sr. Full Stack Engineer - AWS Connect Location: Remote Key Responsibilities - Design, develop, and maintain a scalable, cloud-native contact center platform using AWS Connect and supporting services. - Build clean, maintainable code in React (frontend) and Node.js/TypeScript (backend) within a microservices architecture. - Collaborate with enterprise architects, DevOps, and security teams to ensure systems meet high standards of reliability, performance, and compliance. - Proactively t
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Posted 5 days ago | Updated 3 hours ago

Network Engineer/SME

Princeton IT Services

•

New York, New York, USA

Third Party, Contract

Job title: Network Engineer/SME Location: New York Job type: Contract Summary: Responsible for supporting the planning, development, implementation, and maintenance of network software and equipment to IT Network and communications infrastructure. Provides recommendations to technical personnel and IT Leadership. The Network Engineer may be required to workday, evening or night shifts and weekends, holidays, and other overtime work. Hours to be worked are determined by job requirements and q
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Posted 18 days ago | Updated 23 hours ago

Technical Writer

Sensiple Inc.

•

Brooklyn, New York, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 9 days ago | Updated 2 days ago

Application Development Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat
Posted 14 days ago | Updated 2 hours ago

MS Dynamics CRM Solution Architect :: Onsite :: W2 Position

Aorton Inc

•

Jersey City, New Jersey, USA

Contract

Key Competencies: Brings architecture alignment, provides governance, and participates in technical review meetings at the team and enterprise level to help finalize design decisions and solution architecture with leadership team. Specific functions of this role include business process definition (as-is vs. to-be), solution design, configuration, and implementation of technical solutions across the CRM platform. The Healthcare SME/Architect plays a key role in IT/CRM strategy and acts as a visi
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Posted 2 days ago

UC Network Cisco Engineer

TEKsystems c/o Allegis Group

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Brooklyn, New York, USA

Full-time

Description Large enterprise is currently seeking a UC/Network Engineer to support both Network and IT Telecommunications Department. They are looking for a Network UC engineers with mixed experience of Cisco UC and networking experience. This engineer will work on a team of 16 and partner with department managers and end users to understand business needs, gather requirements, and develop solutions to deliver the desired call center experience. Work with technical teams and business leaders t
Posted 4 days ago | Updated 11 hours ago

Senior SW Support Engineer in Genesys - Remote

UnitedHealth Group

•

Remote or Bernards, New Jersey, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv
Posted 14 days ago | Updated 2 hours ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Full-time

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 5 days ago

Amazon Connect Architect - REMOTE

SecureKloud Technologies Inc

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Remote

Contract

Job Title: Amazon Connect ArchitectLocation: REMOTE Job Type: Long term contractJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of cloud-based contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, AWS services, and customer experience strategies. Key Responsibilities:Design and architect Amazon Connect solutions tailored to business needs. Integrate Amazon Connect with CRM, ticketing
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Posted 1 day ago | Updated 1 day ago

Senior AWS Connect Developer

Sansar Tec

•

Remote

Contract

Position: Senior AWS Connect Developer Location: Remote Job Responsibilities Design and develop sophisticated contact center workflows and routing strategies using Amazon Connect Create and implement complex contact flow configurations to optimize customer interaction experiences Develop and integrate custom Lambda functions to extend Amazon Connect capabilities Implement advanced routing logic, including skills-based routing, queue-based routing, and intelligent call distribution Develop and m
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Posted 12 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

•

Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 15 days ago | Updated 15 days ago

CRM Lead With Oracle Service Cloud & Genesys

CA-One Tech Cloud Inc.

•

Remote

Contract, Third Party

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud co
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Posted 4 days ago