Customer Experience jobs in Albany, NY

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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Yesterday

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or Austin, Texas

•

Yesterday

Full-time

Senior Engineer, Customer Store Experience

Remote

•

Today

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushi

Full-time

USD 105,000.00 - 125,000.00 per year

Business Analyst Customer Portal Experience | 100% Remote - W2 only

Remote

•

Yesterday

Business Analyst Customer Portal Experience | 100% Remote 12 month contract, will probably extend Sr. Business Analyst to join our expanding Portals Product Management team responsible for managing all our Customer Portals. Bachelor s degree in Business Management, IT or related field Previous experience in Data Center industry is preferred but not required Minimum 7+ years of business analysis experience Working knowledge of customer portals/customer-facing web applications - is a plus Exper

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Contract

Depends on Experience

Assoc Sustaining Engineer

Rensselaer, New York

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Today

Summary: Monitor, maintain, and/or improve the quality and performance of commercial combination products through performing technical evaluations, maintaining design history files, and implementing design improvements to address user and/or business needs. Essential Duties and Responsibilities: Participate in manufacturing investigations/CAPA resolutions to identify improvements to the manufacturing processes. Perform design change assessments for existing products. Implement design changes to

Full-time

USD 66,200.00 - 103,600.00 per year

Senior Plant Controls Engineer - Global Design Leader

Schenectady, New York

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Today

Job Description Summary Global Design Leader - Plant Controls is responsible for leading extended scope controls engineering projects through kick-off, hardware design, software development, commissioning to commercial plant operation. The GDL will support the requisition, design, structuring, validation and commissioning control systems for GT, Bottoming Cycle (HRSG & ST) and Balance of Plant (BOP). This role, in addition to closely collaborating with our internal & external customers, is criti

Full-time

USD 113,200.00 - 188,800.00 per year

Technical Services Engineer III

Albany, New York

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Today

About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth-not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive envi

Full-time

USD 147,873.00 - 222,115.00 per year

Technical Service Engineer (TSE) II

Albany, New York

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Today

Full-time

USD 128,546.00 - 193,119.00 per year

Technical Services Engineer (TSE) I

Albany, New York

•

Today

Full-time

USD 111,771.00 - 167,929.00 per year

Engineering Leader, Remote Operations Center (ROC) - Night Shift

Remote or Schenectady, New York

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Today

Job Description Summary The Manager of the Remote Operations Center (ROC) is responsible for the overall strategy, performance, and safety culture of the ROC team. This leader oversees a high-performing group of Engineers tasked with monitoring and troubleshooting the GE Vernova wind fleet. The Manager is responsible for scaling ROC capabilities, driving digital transformation, and ensuring that the ROC acts as a high-value asset to our field operations and global engineering partners. Job Desc

Full-time

USD 131,700.00 - 219,300.00 per year

Product Management (Technical) Expert

Schenectady, New York

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Today

Job DescriptionAt Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. \n \n \nJob Description Allstate Technology Solutions is

Full-time

Director, Platform Engineering

Troy, New York

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Today

Director, Platform Engineering Director, Platform Engineering Who are we? Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that

Full-time

USD 170,000.00 - 180,000.00 per year

Product Management (Technical) Lead Consultant

Schenectady, New York

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Today

Full-time

Director, Digital Software Engineering

Troy, New York

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Today

Director, Digital Software Engineering Director, Digital Software Engineering Who are we? Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care,

Full-time

USD 180,000.00 - 190,000.00 per year

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Remote

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28d ago

Engineering Manager AI Ops & Autonomous Operations Platform We are seeking an Engineering Manager to build and lead an enterprise AI Ops platform that transforms IT operations through AI, automation, and observability. Lead the development of a greenfield AI Ops and Autonomous Operations platform. Build capabilities for proactive monitoring, intelligent alerting, and self-healing systems. Establish enterprise standards for observability, reliability, and operational intelligence. Own the AIOps

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Contract

Depends on Experience

Program Manager

Remote

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Yesterday

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

Senior Business Analyst - Remote - Houston, TX

Remote

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Today

We are seeking a highly experienced Business Analyst to support and evolve self-service digital capabilities and customer experience initiatives for wm.com. This role will partner closely with, Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. The ideal candidate brings strong expertise in digital selfservice platforms, customer journey optimization, and AIenabled solutions, with handson experience translating business needs into scalab

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Contract

Depends on Experience

Technical Project Manager II

Remote or Philadelphia, Pennsylvania

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Today

Help keep a portfolio of customer experience initiatives organized and moving forward as a Project Manager. You'll manage several projects at once, build practical delivery plans, coordinate overlapping stakeholders, and adapt as priorities or project scope change. This role calls for solid project management fundamentals and enough technical curiosity to follow conversations about data, analytics, and reporting. If you're the kind of PM who can quickly get up to speed, spot what needs attention

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Contract

Service Designer

Remote

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11d ago

Wilcore is hiring a Service Designer to support an enterprise cloud-based data and analytics platform for a federal health agency. The platform provides governed data storage, engineering and analytics tools, platform integrations, and policy controls for data practitioners across the enterprise. In this role you will streamline and modernize the platform's intake and onboarding to reduce time-to-value for customers, improve their experience, and increase visibility, and you will develop the ser

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Full-time

120,000 - 130,000

Technical Solutions Consultant - Ads Project Management

Remote

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Today

Responsibilities: Build technical expertise in Client various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups.Resolve technical issues stemming from our client's usage of Client advertising solutions.Partner closely with Client s sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services.Escalate potential bugs to the pro

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Contract

$65 - $75

Customer Experience jobs in Albany, NY, USA