Customer Experience jobs in Baltimore, MD

Remote

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20d ago

Job Purpose: The Customer Experience Owner is responsible for designing, executing, and optimizing end-to-end customer experiences for specific clients or programs. The role collaborates cross-functionally with internal teams to improve customer journeys, enhance service delivery, and drive customer satisfaction through data insights and customer experience methodologies. Key Responsibilities: Experience Design (35%) Design and optimize end-to-end customer experiences using CX methodologies and

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Full-time

$40 - $45

Delivery Lead - Customer Experience

Remote

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7d ago

Position Overview: We are seeking an experienced and results-driven Delivery Lead to spearhead digital transformation initiatives within the Customer Experience (CX) function. This position involves driving complex transformation programs across Sales, Marketing, Partner, Customer Support, and Product Launch and Fulfillment domains. The Delivery Lead will ensure seamless execution, integrating AI-powered business capabilities, engineering rigor, SDLC processes, and program governance frameworks.

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Full-time

Depends on Experience

Master Mechanic (A Tech) - Budget Truck - FT

Glen Burnie, Maryland

•

Today

$30.00/hour Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate. Immediately hiring! Have you mastered advanced automotive and truck repair and take pride in diagnosing and fixing complex issues the right way the first time? If you enjoy working on newer cargo vans and box trucks across multiple brands and want your expertise to directly support customer uptime and reliability, join the Avis Budget

Full-time

AI Engineer Customer Experience (Webex Contact Center & Calabrio ONE)

Remote

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14d ago

AI Engineer Customer Experience (Webex Contact Center & Calabrio ONE) About the Role is seeking an AI Engineer to design, deploy, and maintain AI-driven agents across our Cisco Webex Contact Center (WxCC) and Calabrio ONE platforms. This role will focus on building intelligent virtual agents, leveraging speech analytics, and continuously optimizing customer interactions to reduce call volume, improve service quality, and enhance operational efficiency. What You ll DoBuild & Manage AI Agents (Cor

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Contract

$60 - $70

Technology Manager - Customer Experience & Digital Contracting

Remote or Raritan, New Jersey

•

Today

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn m

Full-time

USD 102,000.00 - 177,100.00 per year

Senior Data Scientist - Customer Experience

Remote

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6d ago

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the

Full-time

USD 180,370.00 - 212,200.00 per year

Assistant Director Content & UX Strategist (Digital Customer Experience)

Remote

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17d ago

What You'll Do The Digital Customer Experience team is seeking a seasoned Content & UX Strategy Lead to define, elevate, and optimize how millions of customers engage with our .com properties and mobile app. This highly visible role is central to the business, blending content strategy and experience design to create more meaningful, effective customer interactions. You will lead content and experience teams for priority initiatives, leveraging AI-driven insights, intelligent content systems,

Full-time

USD 127,000.00 - 171,000.00 per year

ELECTRIC POWER GENERATION (EPG) SHOP TECHNICIAN

Elkridge, Maryland

•

Today

Carter Machinery Location: Elkridge, MD 21075, USA Category: Service Posted Date: March 4, 2026 Requisition_Number: ELECT006047 Schedule: Full Time EOE Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We are currently offering a $1,500 sign-on bonus for Ele

Full-time

USD 29.26 - 41.95 per hour

HVAC Service Technician

Baltimore, Maryland

•

Today

Job DescriptionOverview: Residential HVAC Service Tech Join Our Annapolis Growing Team!Boothe s Heating, Air, Plumbing & Electrical is growing, and we re looking for experienced HVAC Service Technicians to join our talented team. If you love diagnosing HVAC issues, providing customers with solutions, and working in a fast-paced, positive environment, this is the role for you. As a Service Tech, you ll run your own truck, mentor apprentices, and help us deliver 100% customer satisfaction every da

Full-time

Compensation information provided in the description

ELECTRIC POWER GENERATION (EPG) FIELD TECHNICIAN

Elkridge, Maryland

•

Today

Carter Machinery Location: Elkridge, MD 21075, USA Category: Service Posted Date: January 7, 2026 Requisition_Number: ELECT006041 Schedule: Full Time EOE Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We are currently offering up to a $10,000 sign-on bonu

Full-time

USD 33.95 - 47.19 per hour

Transmission Line Engineering Consultant 2 - Grid

Elkridge, Maryland

•

Today

Description This position will offer you the opportunity to manage the execution of multiple transmission and distribution projects. The position will involve coordinating with multiple internal and external departments to manage the life cycle of project execution. Responsible for project execution, contract administration, planning and resource management.Take ownership for all aspects of project performance including safety, schedule, budget, reporting and client experience through entire p

Full-time

USD 142,710.00 - 215,440.00 per year

Lead Copywriter

Baltimore, Maryland

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Yesterday

We're looking for a seasoned, full-funnel Lead Copywriter to join our growing Creative Marketing team in Baltimore, MD. If you're a multi-disciplinary writer with a passion for financial services (or similar highly regulated industry) and a track record of crafting clear, compelling, human-centered work across digital experiences - we'd love to meet you. In this role, you'll help shape the voice of OneMain Financial across the customer journey, from brand storytelling through to UX copy. You'll

Full-time

USD 85,000.00 - 110,000.00 per year

Lead Copywriter

Baltimore, Maryland

•

Today

Full-time

USD 85,000.00 - 110,000.00 per year

Senior Account Executive

Ellicott City, Maryland

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Today

Senior Account Executive US-MD-Ellicott City Job ID: 33749 Type: Full-Time # of Openings: 1 Category: Sales/Business Development MD - Ellicott City (Baltimore) About the Role Does the art of the deal drive your day-to-day need to succeed? Do you have a way with words that's matched only by your desire to devour new technology concepts and solutions? Are customer concerns always king in your court? If your answer to all these questions is a resounding 'YES', Canon USA, a leader in print techn

Full-time

USD 50,000.00 - 63,160.00 per year

Lead Software Engineer

Remote or Owings Mills, Maryland

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17d ago

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clien

Full-time

USD 145,000.00 - 247,000.00 per year

Salesforce Public Sector Practice Architect

Maryland

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Today

Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for

Full-time

USD 128,000.00 - 192,000.00 per year

Manager, Software Engineering

Baltimore, Maryland

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17d ago

Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our

Full-time

USD 158,400.00 - 176,000.00 per year

Vice President - Director Corporate Functional Partner - Enterprise Functional Platforms

Baltimore, Maryland

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Today

We are seeking an experienced Vice President - Director Corporate Functional Partner for Back-Office Systems. This role serves as the technology and business partner for Corporate/Back Office functions (e.g., Finance, HR, Legal, Communications and related shared services), reporting to the Vice President Managing Director of Technology Production Operations. The Corporate Functional Partner (VP/Director) enables simple, common, enterprise-leverage platforms and capabilities while ensuring each f

Full-time

Vice President - Director Corporate Functional Partner - Enterprise Functional Platforms

Baltimore, Maryland

•

Today

Full-time

Vice President - Director Corporate Functional Partner - Enterprise Functional Platforms

Baltimore, Maryland

•

Today

Full-time

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Customer Experience jobs in Baltimore, MD, USA