Customer Satisfaction jobs in Buffalo, NY

Remote

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Today

Your role As a Service Sales Engineer - South Region, your mission is to Maximize the sustainable growth of our VTS business across the territory by promoting sales of service products to new and existing customers, in accordance with agreed business plans, representing the VTBA in a manner that all products are promoted. You will report to the Regional Service Sales Manager - VTS North America. You will Plan and prioritize personal sales activities and customer/prospect contact towards achievin

Full-time

Program Manager

Remote

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Today

ITCON Services is seeking an experienced Program Manager to serve as the senior delivery leader for a large-scale, AI-enabled omnichannel contact center supporting a federal customer. This role is responsible for the integrated management and successful execution of the Customer Quality Assurance (CQA) program, providing a single point of accountability for program delivery, performance, and customer satisfaction. The Program Manager will lead the Contractor Program Management Office (PMO), ove

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Full-time

150,000 - 180,000

Quality Manager

Remote

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Today

The Quality Manager will lead and oversee an integrated quality management program supporting contact center operations across voice, chat, AI-assisted interactions, and overall program performance. This role is responsible for ensuring service quality, compliance, customer experience excellence, and continuous performance improvement through a combination of human-led and AI-enabled quality assurance practices. Key ResponsibilitiesImplement and manage the program's Quality Control Plan (QCP)

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Full-time

110,000 - 130,000

Senior MEP Project Manager- Data Center

Buffalo, New York

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Today

Job DescriptionOverview: \nThe MEP Senior Project Manager is responsible for leading and managing a team of project managers, assistant project managers, and superintendents to deliver exceptional results for our clients. The Senior PM is an executive level position, and is expected to identify, propose, close, and manage construction projects. \n \nLocation & Travel Details \n \n You ll get the opportunity to travel across the US, helping our team build infrastructure projects. This is a trave

Full-time

Compensation information provided in the description

Salesforce Product Manager Health Cloud

Remote

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16d ago

SalesforceProduct ManagerHealth Cloud REMOTE Product Manager Key Responsibilities Define and communicate theproductvision, mission, strategy, and roadmap. Develop, sequence, prioritize, and drive execution ofproductinitiatives and program epics. Partner with business stakeholders to identify opportunities, define objectives, and establish OKRs. Conductproductdiscovery activities, including stakeholder interviews, research, and current-state analysis. Gather, document, and validate business

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Contract, Third Party

40 - 55

Full Stack AI Engineer / Distributed Systems / Building with AI

Remote

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Today

A fast-growing technology company is redefining how people interact with intelligent systems to improve everyday experiences. By combining advanced technology with a customer-first approach, the company is building solutions that bridge the gap between AI innovation and real-world impact. In this role, you'll develop backend systems and tools that enable AI agents and customer-facing teams to diagnose problems, streamline workflows, and resolve issues more effectively. You'll have significant ow

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Full-time

$180000 - $230000

100% Remote - Call Center Representative – Financial Services

Remote

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14d ago

Position: Call Center RepresentativeProcess: Inbound Customer ServiceIndustry: Retirement Services / Banking / Financial ServicesDuration: 6+ Month ContractWork Arrangement: [Remote]34 Weeks of PAID TrainingWeekly PayEquipment: Company-Provided Equipment at NO COSTStart Date: November 16th or December 1st. Why Join?Get paid while you train, receive your work equipment at no cost, and build valuable experience in the financial services industry! Key ResponsibilitiesHandle inbound customer servic

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Contract

HelpDesk

Remote

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9d ago

Role: HelpDesk Support SpecialistCompany: Arch SystemsClient: U.S. Federal GovernmentLocation: RemoteEmployment Type: Full-timeExperience Required: Minimum 5 YearsJob SummaryArch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment.Key ResponsibilitiesProvide 8 hours of daily help desk and end-user technical support.Manage,

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Full-time

63,000 - 70,000

Field Service Engineer -Southeast

Remote or Georgia

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Today

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics. As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our North American customers. Ever

Full-time

USD 90,000.00 - 115,000.00 per year

Guidance Navigation & Control Engineer 3

Remote or Manassas, Virginia

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30+d ago

Guidance Navigation & Control Engineer 3 Company: The Boeing Company Gathers, defines and documents system level requirements to support flight control and mission or trajectory requirements. Performs and documents design and analysis of Guidance, Navigation and Control (GNC) models and tools. Supports troubleshooting of routing operational anomalies, functional tests and services incidents. Executes tests, performs analysis or simulation and design review per FAA, MIL-SPEC and NASA guidance t

Full-time

USD 107,100.00 - 167,900.00 per year

Field Service Engineer

Remote or Kansas City, Missouri

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Today

Company Description You are a logical thinker skilled in troubleshooting, enthusiastic about working with complex technologies, and a professional, committed to customer satisfaction. As a Field Service Representative and key member of the Central Regional service team, you provide on-site service at customer sites, including preventive maintenance, calibration, installation, and training across all product lines. You will report to the Central Region Service Manager in Vernon Hills, IL. This

Full-time

USD 31.93 - 36.15 per hour

Engineering Services Coordinator

University at Buffalo, New York

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Today

JOB SUMMARY Responds to Global (existing SPX channels, representatives/customers) telephone and/or written inquiries regarding spares selection, RSQs, placement of orders, quotations, returns or complaints. Evaluate and perform various tasks daily to ensure that customer satisfaction is at the core of all daily activities. Liaise with external and internal customers and departments such as Supply Chain department, technical department and warehouse to communicate requirements and feedbacks. Als

Full-time

USD 67,500.00 per year

Automation Engineer

Buffalo, New York

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Today

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up cultur

Full-time

USD 90,000.00 - 110,000.00 per year

Field Service Engineer 2

Remote

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Today

Job Description Summary The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our diagnostic imaging (DI) product line in the area of Birmingham, AL. MR, CT, NM, PET exterience is a plus. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes

Full-time

Field Service Engineer 3

Remote

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Today

Job Description Summary The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment, and drives customer satisfaction through Service Excellence. This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer suppor

Full-time

Torque Engineer

Buffalo, New York

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Today

Position Summary The Torque Engineer is responsible for ensuring the integrity, reliability, and compliance of bolted and threaded joint assembly processes throughout manufacturing operations. This position leads joint studies and torque analysis, audits torque-controlled assembly processes, manages torque tooling calibration programs, and drives continuous improvement initiatives to ensure product quality, safety, and customer satisfaction. The Torque Engineer serves as the subject matter exp

Full-time

USD 68,000.00 - 102,000.00 per year

Hoisting Service Engineer

Remote

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Today

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager Your role and responsibilities (Mandatory) As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and

Full-time

Senior Technical Support Manager - Envysion (Hybrid)

Remote or Allen, Texas

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 105,000.00 - 115,000.00 per year

SME/Service Process Engineer-UHT

University at Buffalo, New York

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Today

JOB SUMMARY Reporting to the Regional Service Manager, the Service Process Engineer is responsible for providing global field services technical expertise with an emphasis on UHT knowledge. The ideal candidate will work cross-functionally, supporting sales, proposals, engineering, project management, Installation & commissioning, etc. During project execution, the Service Process Engineer is responsible for supporting process related services, including Installation & commissioning tasks, and al

Full-time

Imaging Field Service Engineer 1

Remote

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Today

Job Description Summary The Field Service Engineer 1 will work in one or more locations within the Sacramento Central Valley service area. The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment instal

Full-time

USD 69,040.00 - 103,560.00 per year

Customer Satisfaction jobs in Buffalo, NY, USA