•On-site in Cedar Rapids, Iowa, USA
Description: Primary Responsibilities Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner Access information from multiple sources using various computer applications Analyze and resolve issues according to specific client requirements Work in fast paced call center setting Accurately doc 