Remote or Almont, Colorado
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Today
Description: Remote Our client seeks a Senior Analyst, CX Strategy & Insights to own end-to-end journey analytics and customer experience measurement across priority journeys. The role will connect digital behavior, contact drivers, and experience metrics to measurable outcomes. The analyst will instrument and scale listening systems, analyze Voice of Customer and operational data, and translate insights into actions that reduce repeat contact and cost-to-serve. Success will be defined by impr
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