Entry Level Helpdesk jobs in Los Angeles, CA, USA

Provide clear, accurate guidance on HAM processes, workflows, and platform functionality to end users at varying levels of technical proficiency. Monitor and manage the HAM help desk queue to ensure requests are addressed within established service level agreements (SLAs). Experience with ServiceNow HAM or ITAM modules in a federal or enterprise environment. 1 3 years of experience in a help desk, IT support, or customer service role. Working knowledge of ServiceNow, with exposure to or experien