Escalation Management jobs in Brooklyn, OH

Brooklyn, Ohio

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Today

Job#: 3046038 Job Description: We are seeking an experienced Technology Incident Manager to lead the resolution of critical technology incidents that impact enterprise business operations. This individual will be responsible for coordinating cross-functional teams, driving rapid service restoration, and ensuring effective communication throughout the incident lifecycle. The ideal candidate is a strong communicator, excels in high-pressure situations, and has a solid understanding of enterprise t

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Full-time

$50 - $56 per hour

SAP Basis Support

Remote

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25d ago

Clarus Group is a veteran-owned management consulting and technology solutions company that believes our employees are critical to our overall success. We provide a workplace that encourages growth and career development, and rewards excellence and hard work. Our consultants provide our clients with the benefit of years of experience, education, and the desire to partner with them to accomplish their goals. This opportunity requires U.S. Citizenship to support federal security clearance requirem

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Contract

60000 - 75000

Risk Management Lead Consultant

Remote

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4d ago

Risk Management Lead ConsultantLocation: Remote USA Time Zone: CST Support Required Visa: / GC Experience: 1015 Years Employment Type: Contract Job SummaryWe are seeking an experienced Risk Management Lead Consultant to lead Oracle Risk Management initiatives, solution design, and implementation. The ideal candidate will have strong expertise in Oracle Risk Management Cloud, financial controls, compliance, and risk frameworks, along with excellent stakeholder management skills. Key Responsibili

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Contract, Third Party

Depends on Experience

Renewals Specialist Lead (Cisco IT service contract renewals)

Remote or California

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Today

This is an internal position. About the role The Renewal Specialist Leader oversees the renewal lifecycle of IT service contracts, ensuring accuracy, timeliness, customer satisfaction, and measurable business impact. This role leads a team of renewal specialists while developing the strategy, operating model, and execution discipline required to grow and protect the renewal business. The leader will be expected to bring innovation to how the team engages with customers and internal stakeholder

Full-time

Sr Manager, Technology Operations Support

Remote or Columbus, Ohio

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Today

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien

Full-time

USD 99,000.00 - 165,000.00 per year

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Manager II, Technical Support Engineer

Remote or New York, New York

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Today

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility

Full-time

USD 145,747.00 - 300,067.00 per year

Senior Cybersecurity / IAM Project Manager

Remote or Hybrid in Northbrook, Illinois

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3d ago

Job Title: Senior Cybersecurity / IAM Project Manager Location: Northbrook, IL or Remote USA Position: 12-Month Contract (W2). Potential for extension or hire. Overview Our client is seeking an experienced Cybersecurity Senior Project Manager to lead the planning, execution, and delivery of small to medium-sized cybersecurity projects. This individual will report to the Cybersecurity Program and Performance Manager and will be accountable for projects focused particularly on application cont

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Contract

$50 - $72

Client Readiness

Remote

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30+d ago

Client Experience Migration Technical Support Representative The Client Experience Migration Technical Support Representative ensures the delivery of superior customer service by providing timely and efficient resolution of technical issues related to the Fiserv data center consolidation/migrations. This role involves troubleshooting, gathering details and screenshots, analyzing, and resolving escalated issues from clients and internal teams, thereby ensuring continuous client satisfaction. The

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Full-time

$60,000 - $80,000

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Data Center Engineer, Senior

Remote or Georgia

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Today

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reliability/management. As a member of our team, you will be managing existing and new Qualcomm data centers in Atlanta, Georgia. You will be responsible for the day-to-day operations of

Full-time

USD 41.19 - 61.79 per hour

Data Center IT Engineer

Remote or Virginia

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Today

Company: Qualcomm Incorporated Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: Please note: This position is not remote and is primarily located on-site at our facilities in Sterling, Virginia. **This role is not eligible for Qualcomm immigration sponsorship. We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reli

Full-time

USD 36.82 - 55.24 per hour

Senior Project Manager

Remote or Almont, Colorado

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Today

Description: Remote Our client is seeking an experienced Senior Project Manager to lead a strategic Anti-Money Laundering (AML) technology modernization initiative. The role will manage the migration of a legacy end-of-life AML platform from an on-premises environment to SAS Viya and oversee all phases of the project lifecycle, including planning, execution, testing, deployment, change management, and post-implementation stabilization. The position requires delivery experience in regulated env

Contract

Manager of Regional MCN Deployments NSA Team - Network Practice Office (NPO)

Remote or Illinois

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 140,000.00 - 155,000.00 per year

Portfolio Manager

Remote

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10d ago

The Portfolio Manager leads a high-performing team of Program and Project Managers to ensure the successful delivery of complex, high-impact client programs that drive strategic business outcomes at scale. This role provides portfolio-level oversight across multiple concurrent delivery engagements, ensuring consistent governance, operational excellence, stakeholder alignment, and financial accountability across the entire book of business. Beyond portfolio leadership, this role serves as a force

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Contract, Third Party

Depends on Experience

AI Architect (AWS Bedrock)

Remote

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2d ago

Job Description: Key Responsibilities Define and maintain the end-to-end AI-PDLC workflow linking code-graph analysis, LLM evaluation, dispositioning, data migration, and productionization.Review outputs across the pod to ensure consistency, traceability, and coherence between iterations recognizing that discovery continues through implementation, testing, cutover, and post-go-live defect remediation.Resolve cross-workstream conflicts (e.g., a graph finding that changes a data migration disposi

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Contract

Depends on Experience

Practice Manager SAP Cloud Managed Services

Remote

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2d ago

We are hiring for Practice Manager SAP Cloud Managed Services our Cloud MSP project Company Name: - JTSi (Johnson Technology Systems, Inc.) Role: Practice Manager SAP Cloud Managed Services Location: Remote Citizenship: US Person Job Description DESCRIPTION OF PROJECT AND TASKS: Practice Manager SAP Cloud Managed Services is accountable for the leadership, governance, and operational performance of complex SAP managed services delivered in cloud and hybrid environments. This role is responsible

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Contract

Depends on Experience

AI/ML Architect

Remote

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4d ago

Job Title : AI/ML Architect Job Type : W2 Contract Location:Remote Bill rate:$70/W2 Contract Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD Key Responsibilities : Define and maintain the end-to-end AI-PDLC workflow linking code-graph analysis, LLM evaluation, dispositioning, data migration, and productionization.Review outputs across the pod to ensure consistency, traceability, and coherence between iterations recognizing that discovery continues through implementation, testing, cutov

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Contract

$60 - $70

Technical Account Manager (TAM)/ Technical Consultant

Remote

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17d ago

Must hold at least one Google Cloud Professional-level certification. Mandatory Skills: 4 years customer-facing experience managing cloud implementations or transformation programs that supported launch or capacity planning, product release management, technical support, escalation management, or consulting.1-year hands-on experience working with modern software development practices, microservices-based architectures, distributed systems, and APIs, across a broad set of use-cases.Must hold at

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Contract

Depends on Experience

SAP Analytics Lead

Remote

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3d ago

Exp. Required: 15+ Years Must Have Technical/Functional Skills Enterprise data architecture, cloud data warehousing, and business intelligence. SAP Knowledge: Deep familiarity with SAP data models, S/4HANA architecture, or SAP BW extraction methods. Snowflake Expertise: Advanced SQL, physical/logical data modeling, and performance optimization in Snowflake (SnowPro certification preferred). Power BI Proficiency: Expertise in Power BI service administration, deployment pipelines, row-level se

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Full-time

140,000 - 160,000

Escalation Management jobs in Brooklyn, OH, USA