Escalation Management jobs in Palo Alto, CA

Program Manager - Enterprise Tech Deployments

Hybrid in Pleasanton, California

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16d ago

Key Responsibilities: Own program governance, including steering committee reviews, weekly working sessions, and executive updates Serve as the primary day-to-day contact for customer Program Managers, Commodity Owners, Data Owners, and executive sponsors Manage scope, change control, risks, dependencies, issues, and escalations Coordinate multiple technical and business workstreams through phased enterprise deployments Drive alignment between customer stakeholders and internal delivery, product

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Contract

Depends on Experience

Supply and Procurement Analyst

Hybrid in Sunnyvale, California

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7d ago

AgloballyleadingconsumerdevicecompanybasedinSunnyvale,CAislookingforaSupplyPlanningandProcurementAnalysttojointheirteam. Responsibilities : Manage daily customer backlog by providing recovery dates based on supply plans and by working with OEMsReview weekly New buy and Repair supply requirements by analyzing output from supply planning systemsPlace POs and work with OEMs to expedite supply in case of demand upside within lead timesMaintain planning parameters in supply planning system to ensure

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Contract

Depends on Experience

Cloud Operations Engineer

Palo Alto, California

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Today

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Building on the rapid success and adoption of MongoDB, we are delivering applications and services

Full-time

Senior Technical Support Project Manager

Foster City, California

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Today

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Senior Support Technical Project Manager About the Role We are looking for a Senior Support Technical Project Manager (Senior Support TPM) to manage strategic enterprise customer engagements, complex technical escalations, and cross-functional initiatives. This role serves as a trusted technical partner to customers while coordinating with Support, Engineering, Product Manageme

Full-time

USD 125,000.00 - 150,000.00 per year

Senior Director, Core Infrastructure Engineering

Santa Clara, California

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Today

Job Description About the role Oracle Cloud Infrastructure (OCI) is building the next generation of hyperscale cloud infrastructure. As part of our continued investment in cloud storage, we are creating a new leadership organization responsible for defining the hardware platform that powers OCI Storage for years to come. This newly created Senior Director leadership role will build and lead the Storage Media Layer organization, owning the strategy, engineering, qualification, vendor partnersh

Full-time

USD 193,600.00 - 414,400.00 per year

Staff Manufacturing Engineer

Milpitas, California

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18d ago

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most d

Full-time

USD 112,000.00 - 168,000.00 per year

IT Operations Manager

Sunnyvale, California

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Today

Job Requirements POSITION SUMMARY The IT Operations Manager is a hands-on technology leader responsible for the day-to-day reliability, security, support, and administration of TransGrid Energy's corporate technology environment. The role will serve as the primary operational owner for end-user IT services, identity and access, endpoint management, Microsoft 365, infrastructure, cybersecurity operations, enterprise application support, IT vendors, and technology asset management. The Manager w

Full-time

Manager, Technical Support Engineering (Bare Metal)

San Francisco, California

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25d ago

CoreWeave is The Essential Cloud for AI . Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Le

Full-time

USD 157,000.00 - 210,000.00 per year

Senior Forward Deployed Engineer (DevOps/SRE)

Pleasanton, California

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Today

Agentic AI Observability Tool | Co-founder took prior company from zero to $5.7B | QSBS Equity This Jobot Job is hosted by: Caitlyn Hardy Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $300,000 - $350,000 per year A bit about us: Backed by over $21M in capital from leading investors, they are building a next-generation AI product designed to transform how reliability engineering is done. The founding team includes senior leaders and techn

Full-time

USD 300,000.00 - 350,000.00 per year

Manager Metrology Equipment Engineering

San Jose, California

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Today

Company Description WD is building the infrastructure behind the AI-driven data economy. As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That's where we come in. We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide. This isn't theore

Full-time

USD 177,400.00 per year

Program Director

Remote

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Today

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent excited to join that effort. To learn more about our exciting organization, please visit us at . We are seeking a Program Director to

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Full-time

Depends on Experience

Senior Manager, Product Operations

San Francisco, California

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7d ago

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that ma

Full-time

USD 156,800.00 - 251,100.00 per year

Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Remote or Tampa, Florida

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Today

Job Description Federal Senior Principal Engineer, Solutions Architecture - SOCOM (Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices) Required location: Tampa, Florida Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning cov

Full-time

National Support Engineer

Remote or Florida

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Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

National Support Engineer

Remote or Texas

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Today

Full-time

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

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Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Scrum Master

Remote or Reston, Virginia

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Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Product Support Engineer - Level 2

Remote or Dallas, Texas

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Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Director, Technology Operations

Remote or St. Louis, Missouri

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Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Sr Engineering Manager, Cloud Infrastructure

San Francisco, California

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Today

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entreprene

Full-time

USD 272,174.00 - 289,639.00 per year

Escalation Management jobs in Palo Alto, CA, USA