Genesys Cloud CX jobs in Remote

Columbus, Ohio

•

Today

Requirements5 or more years of experience in software development and technical team leadership.Proficiency in Genesys Cloud CX platform architecture and IVA development.Experience with Genesys Cloud flows, botflows, and customer experience automations.Experience in Agile/Scrum methodologies, sprint planning, and release management.Experience with API development, management, and cross-system integrations.Experience in network telephony, firewall configuration, and cloud-based CI/CD practices.Ex

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Third Party, Contract

Depends on Experience

Genesys Cloud Architecture

Remote

•

9d ago

Job Title: Genesys Cloud Architecture Location: Remote Soft Skills requirements Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have good customer handling skillsCertification requirements: Google Cloud Platform (Mandatory)ITIL Foundation (Preferred)Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, conf

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Contract, Third Party

Depends on Experience

Senior Business Systems Analyst

Remote

•

Yesterday

Job role: Senior Business Systems Analyst Location: Remote Duration: 2 months Overview We are seeking a highly skilled Senior Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advising on best practices and standards, evaluating potential solutions and costs, and ensuring successful delivery of initiatives from inception through completion. The ideal candi

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Contract

Depends on Experience

Job Title: Genesys CX Chatbot Product Owner

Austin, Texas

•

Today

Job Title: Genesys CX Chatbot Product Owner Role Summary Own and drive chatbot experiences on Genesys Cloud CX, delivering scalable, API-driven conversational solutions that improve customer experience, increase self-service, and enable seamless integrations (e.g., DocuSign, CRM, backend systems). Key Responsibilities Define and own chatbot roadmap, backlog, and CX journeys Design conversational flows (intents, dialogs, fallback, agent handoff) Configure and optimize bots in Genesys Cloud CX

Contract, Third Party

Depends on Experience

Business System Analyst

Ohio

•

Today

Devcare (Contract) Role: Business System Analyst Client title: Business Systems Analyst (IT): (Senior) 8331 Location: Columbus, Ohio 6+ month Contract Teams Interview Overview We are seeking a highly skilled Senior Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advising on best practices and standards, evaluating potential solutions and costs, and

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Contract

$46

Genesys AI SME Engineer

Remote

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16d ago

Genesys AI SME Engineer Remote | 12+ Months | ASAP Start Public Trust Clearance Eligible Seeking a strong engineer who has built and deployed enterprise-grade AI within contact center environments. We are hiring a Genesys AI Subject Matter Expert with strong hands-on experience in Genesys Cloud CX and Agentic/Generative AI solutions for CX automation. Core Platform Expertise Genesys AI Studio (AI Guides, Virtual Agents, Copilot)Digital Bots, Knowledge Workbench, Intent MinerArchitect flows & AP

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Contract

Depends on Experience

Genesys CX Enablement & Strategy Architect

Remote

•

Today

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an

Contract

USD 175,000.00 - 225,000.00 per year

Genesys Cloud Architecture

Remote

•

2d ago

Job Title Genesys Cloud Architecture Job Location Remote Duration 12months Job Description Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: Google Cloud Platform (Mandatory) ITIL Foundation (Preferred) Skills required Experience in migrating contact

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Third Party, Contract

Depends on Experience

Infrastructure Manager: III (Senior)

Columbus, Ohio

•

Today

Location: Columbus, OH Salary: $70.00 USD Hourly - $75.00 USD Hourly Description: Our client is currently seeking a Infrastructure Manager: (Senior) We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering high-quality solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ensuring the team consistently meets sprint and

Contract

USD 70.00 - 75.00 per hour

Product Execution Manager: III (Senior)

Whitehall, Ohio

•

Today

Location: Whitehall, OH Salary: Depends on Experience Description: Overview We are seeking a highly skilled Product Execution Manager to lead end-to-end execution of key business and technology initiatives. This role is responsible for partnering closely with business customers, gathering and documenting detailed requirements, advising on best practices and standards, evaluating solution options and costs, and ensuring successful delivery from inception through final implementation. The idea

Contract

Senior Product Execution Manager - Hybrid

Columbus, Ohio

•

Today

Genesis10 is currently seeking a Senior Product Execution Manager for a hybrid 3-month contract-to-hire position located in Columbus, OH. Pay range: $52.00-62.00per hour We are seeking a highly skilled Product Execution Manager to lead end-to-end execution of key business and technology initiatives. This role is responsible for partnering closely with business customers, gathering and documenting detailed requirements, advising on best practices and standards, evaluating solution options and cos

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Full-time

USD 52.00 - 62.00 per hour

Infrastructure Manager

Columbus, Ohio

•

Today

Job#: 3028371 Job Description: Infrastructure Manager Location: Columbus, Ohio (Onsite) Employment Type: Contract to Perm Role Overview We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ensuring the team consistently meets sprint and release commitments. The ide

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Full-time

Product Execution Manager

Columbus, Ohio

•

Today

Job#: 3028365 Job Description: Product Execution Manager Location: Columbus, Ohio Employment Type: Contract to Perm Target Pay Rate: $60-65/hour W2 Role Overview We are seeking a Product Execution Manager to lead the end-to-end execution of key business and technology initiatives. This role is responsible for partnering with business customers, gathering and documenting requirements, advising on best practices, evaluating solution options, and ensuring successful delivery from inception thr

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Full-time

USD 60.00 - 65.00 per hour

Senior Telecom Engineer (Genesys)

Chicago, Illinois

•

Today

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Title : Senior Telecom Engineer (Genesys) Location: Chicago, IL Remote Duration of project : Full time role Job Summary Client seeks a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to

Full-time

USD 120,000.00 - 140,000.00 per year

Senior Business Systems Analyst

Columbus, Ohio

•

Today

Genesis10 is currently seeking a Senior Business Systems Analyst for a hybrid 2+ month contract position located in Columbus, OH. Pay range: $48.00-55.00 per hour Responsibilities: Serve as a key liaison between business partners, technology teams, and stakeholders Gather and document business requirements, advise on best practices and standards, and evaluate potential solutions and costs Meet with business customers to understand objectives, challenges, and desired outcomes Translate business n

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Full-time

USD 48.00 - 55.00 per hour

Oracle Customer Applications Solution Architect

New Orleans, Louisiana

•

Today

Solution Architect Customer Applications (Utilities) Employment Type: Full-Time Start Date: ASAP Compensation: Competitive base salary (commensurate with experience) Location: On-site New Orleans, LA Relocation: Client-sponsored relocation assistance available Overview Our client is a large and growing utilities organization modernizing its customer-facing platforms after multiple acquisitions. This role owns the architecture for customer systems that support billing, payments, contact cen

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Full-time, Contract, Third Party

Development and Integration Lead - CRM Modernization

Baltimore, Maryland

•

Today

Overview LMI is seeking an experienced Senior Development and Integration Lead to own the technical delivery for a major CRM modernization program migrating from Oracle Siebel CRM to Microsoft Dynamics 365 (Customer Service/Case Management) and implementing an integrated contact center experience leveraging Genesys Cloud CX. This role leads the design, build, and rollout of the end-to-end solution, including data migration, systems integration with Medicare/CMS platforms, agent desktop/CTI inte

Contract

USD 160,000.00 - 210,000.00 per year

Network and Telecom Manager

Chicago, Illinois

•

Today

Location: Chicago, IL Salary: $145,000.00 USD Annually - $150,000.00 USD Annually Description: Network and Telecom Manager Location: Chicago, IL 60611 (hybrid) Employment Type: Full-Time/ Permanent Experience Level: manager What You'll Be Doing Lead the design, implementation, and maintenance of enterprise network infrastructure across multiple data centers. Manage Azure networking environments, including virtual networks, ExpressRoute, VPN gateways, and network security groups. Implemen

Contract

USD 145,000.00 - 150,000.00 per year

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Genesys Cloud CX jobs in Remote