Help Desk jobs in Andrews, MD

Washington, District of Columbia

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Today

The Help Desk Technician provides firstline technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports Districts mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Key Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, prin

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Help Desk Support

Washington, District of Columbia

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Today

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate u

Full-time

Help Desk Specialist II

Washington, District of Columbia

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Today

Job Overview Job Title: Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist II to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity d

Full-time

Help Desk Technician

Washington, District of Columbia

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Today

Overview We are seeking a dedicated Help Desk Support Technician to join our team. The ideal candidate will have knowledge in supporting various operating systems for computers and software, possess strong written and verbal communication skills, and be able to work a full-time schedule on-site in Washington, DC. Work Location: Washington, DC Work Arrangement: Onsite Clearance: Must have an active Secret clearance Responsibilities Essential Duties & Responsibilities: Responsibilities inclu

Full-time

USD 37.76 per hour

Defense Travel System Help Desk Technician II

Washington, District of Columbia

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Today

Job Title: Defense Travel System Help Desk Support Specialist Job Overview Essnova represents a broad array of specialized talents, technologies, and proven program success across forty-three federal agencies and technology and professional services departments. Essnova is the 11th fastest growing federal contractor in the United States. We are driven by mission priorities, innovative solutions, uncompromised excellence in customer support, and best practice models. Working with Essnova requir

Full-time

Helpdesk / Access Manager - Mid - #874

Fort Belvoir, Virginia

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Today

Helpdesk / Access Manager - Mid - #874 Location: Fort Belvoir, VA TS/SCI w/CI Poly REQUIRED Qualifications: 2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest.Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles or validating access using need-to-know applications (JEMS, NCTC, etc.).Demonstrated experienc

Full-time

Help Desk Specialist

Remote or Washington, District of Columbia

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Today

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eag

Full-time

USD 26.00 - 33.00 per hour

Helpdesk / Access Manager - Senior - #875

Fort Belvoir, Virginia

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Today

Helpdesk / Access Manager - Senior - #875 Location: Fort Belvoir, VA TS/SCI w/CI Poly REQUIRED Qualifications: 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest.Demonstrated experience instructing and conducting training for military audiences. Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castle

Full-time

Help Desk Specialist

Arlington, Virginia

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Today

Koniag Data Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA. We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to:

Full-time

USD 24.00 - 32.00 per hour

Help Desk Lead/CAB Manager

Arlington, Virginia

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Today

Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation

Full-time

Help Desk Specialist I

Washington, District of Columbia

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Today

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated H

Full-time

SME Help Desk Technician

Bethesda, Maryland

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Today

We are Vista Global Solutions, LLC (VGS) a healthcare consulting firm specializing in IT solutions for several military installations and federal agencies across the nation. VGS is seeking a Helpdesk Technician to join our team in Bethesda, MD. The SME Helpdesk Technician serves as the senior technical authority for YubiKey enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expert

Full-time

F-35 Help Desk Specialist | Active Secret clearance

Arlington, Virginia

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Today

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: BMC Helix, BMC Remedy Ticketing System, Help Desk Support, IT Troubleshooting Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's ne

Full-time

USD 30.44 - 41.18 per hour

APACS Helpdesk Specialists

Arlington, Virginia

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Today

Overview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to

Full-time

USD 70,000.00 per year

Walkup Help Desk Desktop Specialist

Washington, District of Columbia

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Today

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions is seeking an approachable, customer-focused IT professional to staff the Walk-Up Service Desk at Joint Base Anacostia-Bolling (JBAB). As the face of our IT support team, they will be the first point of contact for personnel requiring immediate, in-person technical assistance. The ideal candidate pairs a welcoming personality with strong foundational troubleshooting

Full-time

USD 48,000.00 - 68,000.00 per year

Help Desk Specialist

Arlington, Virginia

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Today

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment. In this role, you will serve as a front-line resource for end users, providing responsive technical support to ensure the continued availability

Full-time

USD 45,000.00 - 50,000.00 per year

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem Resolution Certifications: None Experience: 4 + years of related experience ship Required: Yes Job Description: *Shift options listed at the bottom. GDIT has an amazing opportunity for a Help

Full-time

USD 26.44 - 35.78 per hour

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem Resolution Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: *Shift options listed at the bottom. GDIT has an amazing opportunity for a Help

Full-time

USD 30.44 - 41.18 per hour

Help Desk Specialist Manager

Arlington, Virginia

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Today

Overview The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, ser

Full-time

USD 130,000.00 per year

Unclassified Help Desk Manager - Top Secret clearance

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Microsoft Office Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide wor

Full-time

USD 111,155.00 - 150,385.00 per year

Help Desk jobs in Joint Base Andrews, MD, USA