Help desk jobs | Dice.com

Dimondale, Michigan

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Today

Job#: 3052354 Job Description: Help Desk 1 - Job Description General Summary of Function/Purpose of Position: Member of the team responsible for providing IT support to employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Responsible for providing technical assistance in the implementation of technology and automation initiatives. Responsibilities including, but not limited to: log, categorize, prioritize i

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Full-time

$15 - $20 per hour

Help desk

Harrisburg, Pennsylvania

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Today

The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work

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Contract, Third Party

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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2d ago

Our client is looking for a Help Desk to be responsible for providing IT support employees and partners. Tasks: Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore cli

Contract

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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3d ago

HelpDesk Support Dimondale,MI Hybrid Key Responsibilities & Tasks: Communication: Answer incoming calls and emails, meeting identified response standards. Request Logging: Log requests for technical assistance received via the dedicated support phone or email into the ticketing system. Case Monitoring: Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary. Performance Metrics: Maintain acceptable levels for identified metrics, such as

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Contract

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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3d ago

We are seeking a customer-focused IT Help Desk Specialist 1 to provide frontline IT and service administration support for the Michigan Public Safety Communications System (MPSCS) under the State of Michigan's Cybersecurity & Infrastructure Protection Services division. This role handles Tier 1 technical support, ticket management, incident diagnosis, and service request fulfillment for state employees, first responders, and partner public safety agencies. Client: State of Michigan DTMB / MPSC

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Contract, Third Party

Depends on Experience

Help Desk

Salt Lake City, Utah

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Today

Job#: 3045648 Job Description: Help Desk Location: Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help Desk Technician, you will provide technical support to an internal retail team. The role involves using a ticketing system to manage and resolve customer tickets, ensuring a high level of customer satisfaction. This position offers an opportunity to join and grow within the organization. Key Responsibilities Utilize ServiceNow for ticket management and resolution tracking.Handle a

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Full-time

$21 - $21 per hour

Helpdesk Analyst - Dimondale, MI

Hybrid in Dimondale, Michigan

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Yesterday

DTS is looking for HelpDesk Analyst for our direct client Position in Dimondale, MI Role description : Top Skills & Years of Experience: -2-3+ years of previous Tier 1 IT Helpdesk experience -2-3 + years of previous Service Administration experience -2-3+ years of IT Troubleshooting experience -Associates degree (IT Related) Required: 2-3+ years of previous Tier 1 IT Helpdesk experience2-3 + years of previous Service Administration experience2-3+ years of IT Troubleshooting experienceAssociate

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Contract

DoE

Helpdesk Analyst

Scottsdale, Arizona

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Today

Location: Scottsdale, AZ Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE - Monday to Friday Responsibilities Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues.Identifies, researches and resolves the most complex technical problems.Being a Help Desk Support, responds to telephone, email and online requests for technical support.Documents, tracks, and

Contract

USD 20.00 - 23.00 per hour

Application Support Help Desk Analyst

Raleigh, North Carolina

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7d ago

Hi, I am Looking for Application Support Help Desk Analyst for my client. Skill: Experience and knowledge of browser-based applications. Experience researching, analyzing and interpreting automated system problems. Experience working in an Application Support-based (not hardware) help desk environment. Working knowledge of social services and Child Welfare program. Broad knowledge of the PATH NC application and functionality. Experience in phone-based Customer Service focused roles, being

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Contract

Up to $22

Helpdesk Analyst

Philadelphia, Pennsylvania

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23d ago

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 rounds of interviews; 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent an

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Third Party, Contract

Depends on Experience

Bilingual Help Desk Technician

Houston, Texas

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Today

Role: Bilingual Help Desk Technician Location: Remote Duration:Contract (3-month trial with opportunity to extend term) Shift:6pm 3 am Arizona Time Work Requirements: Job Description: The technician will deliver remote user support services and work with the ServiceNow ticketing system creating and addressing tickets. The technician will answer technical support calls, work/prioritize tickets accordingly, and collaborate with users and other staff to resolve issues. This position requires stron

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Contract

$20 - $25

Helpdesk Analyst

Philadelphia, Pennsylvania

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30+d ago

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 round of interview 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent analy

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Third Party, Contract

Depends on Experience

IT Help Desk Technician I

Pasadena, California

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Today

Join an established, yet growing company // tremendous stability and growth within the team This Jobot Job is hosted by: Lincoln Sprague Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $23 - $25 per hour A bit about us: We are an established manufacturers in Southern California, with both a local and global presence. We've been experiencing steady growth year-over-year and looking to add another individual to our Help Desk Team. With over 5

Full-time

USD 23.00 - 25.00 per hour

Need Helpdesk Analyst - *1st Shift* in Harrisburg, PA - Onsite - Local candidates only

Harrisburg, Pennsylvania

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Today

We have a Contract assignment available with our client in Harrisburg, PA. Position: Helpdesk Analyst Location: Harrisburg, PA Duration: 6+ Months Full-time, 37.5 hour per week schedule: the 1st shift opening has hours of Wednesday through Sunday 0800-1630 with Monday and Tuesday off On-site position at CTC. Candidates must be local to Harrisburg area.. The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position wil

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Contract

Depends on Experience

Help Desk / IT Support / Customer Service / Service Support Analyst

Hybrid in Raleigh, North Carolina

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2d ago

09/17/2026 Position:NCDHHS - Service Support Analyst- Mid Level Location: 1915 Health Services Way Raleigh, NC Hybrid Duration: 12 Months Job Description: CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. Complete Description: Overview Application/Production Support role for the Child Welfare/PATH NC application. Provides assistance to external customers

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Contract, Third Party

$20 - $22

IT Help Desk Technician I

Anaheim, California

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Today

Full-time

USD 23.00 - 25.00 per hour

Help Desk/Desktop Support Technician

Tulsa, Oklahoma

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9d ago

Job Title: Application Support Specialist Location: Tulsa, OK Type: Direct Hire Compensation: $50,000.00 - $60,000.00 Work Model: Onsite Hours: 40.0 hours per week Security Clearance: Not specified Overview A largefirm in Tulsa is seeking a Support Specialistto join its Information Technology team. This is a full-time, permanent, on-site position supporting internal customers within the firm. The ideal candidate will provide both frontline technical support and intermediate-level troubleshooti

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Full-time

$60000

Help Desk Technician

Nashville, Tennessee

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7d ago

Title: Help Desk Technician Location: Nashville, TN Duration: 6 Months Onsite Metro ITS is looking for a Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. The Help Desk is the first point of contact for Metro Nashville employees who need technical assistance. We support customers by phone, email, and service portal. The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to

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Contract, Third Party

Depends on Experience

IT Help Desk Technician I

Glendale, California

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Today

Full-time

USD 23.00 - 25.00 per hour

Urgent Role: Help Desk Analyst-Video Support: London, Ohio.

London, Ohio

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18d ago

Title/Role: Urgent Role: Help Desk Analyst 2-Video Support/ HD2 Work Location:Onsite JD: Job will be in person working in London, Ohio. equipment supplied Video Support Specialist Education: Preferred Education:4-year college degree Years of Relevant Experience:2 years Key Skills: Process and schedule for videoconference requestsand manage otherissues via telephone and email.Last year we scheduled over 12,000 conferences. Utilize Microsoft O365 Assist with day-to-day managem

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Contract, Third Party

Depends on Experience