Helpdesk Jobs in Maryland

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Helpdesk Analyst

TEKsystems c/o Allegis Group

On-site in Baltimore, Maryland, USA

Full-time

Description: This person will be responsible for providing onsite support to one of our clients in Baltimore. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues t

Help Desk Manager

Leidos

On-site in Camp Springs, Maryland, USA

Full-time

Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force users in the National Capital Region. If this sounds like the kind of environment where you can thrive, keep reading! Leidos Digital Modernization sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, c

Help Desk Analyst (Tier 1)

Leidos

On-site in Rockville, Maryland, USA

Full-time

Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1) . This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Pri

Help Desk / IT Support Specialist

Trigyn Technologies, Inc.

On-site in Baltimore, Maryland, USA

Contract, Third Party

Trigyn's direct government client has an immediate need for Help Desk / IT Support Specialist in Baltimore, MD. The particulars of the opportunity are below: Roles and Responsibilities: ? Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. ? Determine the best solution based on the issue and details provided by customers ? Install and test hardware and peripheral components; loads appropriate software packages such as opera

Helpdesk & Engineering Director - MSP

Veritas Partners

Hybrid in Cockeysville, Maryland, USA

Full-time

Our client is a growing IT Service Provider located in the Baltimore area. They are currently seeking an experienced IT leader to oversee their Helpdesk & Engineering teams. Responsibilities: Directs operations of Support Services and Engineering teams. Drives product and process continuous improvement for areas assigned and may work with executive management team for overall organizational process improvements. Plans and implements the technical support and engineering strategy for Alliance.

Service/Help Desk Program Manager

R2 Info

On-site in Silver Spring, Maryland, USA

Full-time

Role Specific Duties: Maintain overall programmatic responsibility of federal service desk contract. Organize, direct, and manage contract operation support functions involving multiple contract tasks. Formulates and reviews project feasibility studies and ensures conformance to work standards. Maintain and manage senior level client/organizational interface. Ensure satisfactory performance of contract task areas. Ensures proper staffing and scheduling of positions to accommodate workload

Assistive Technology Support

IT Concepts Inc

Hybrid in Woodlawn, Maryland, USA

Full-time

The Office of Hardware Engineering (OHE) is responsible for ensuring that the agency provides appropriate AT and other productivity tools to meet user requirements and remain in compliance with Section 504 of the Rehabilitation Act of 1973. In addition, Section 508 was enacted to eliminate barriers in electronic and information technology (E&IT) to people with disabilities. Section 508 applies to all Federal Agencies when they develop, procure, maintain, or use E&IT. OSOHE\DRMA is responsible fo

DevOps Systems Engineer, TS/SCI with Full Scope Polygraph Security Clearance Required - G

Next Step Systems

On-site in Annapolis Junction, Maryland, USA

Full-time

DevOps Systems Engineer, TS/SCI with Full Scope Polygraph Security Clearance Required, Annapolis Junction, MD We have multiple DevOps Systems Engineer openings available. This DevOps Systems Engineer position is 100% Onsite and not Remote. DevOps Systems Engineer Responsibilities: - Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architectures. - Contribute to the development of sections of systems engi

UX Support Specialist

INADEV

Hybrid in Baltimore, Maryland, USA

Full-time

INADEV is seeking a user support specialist with strong knowledge of general IT support to provide technical support. This role involves user experience (UX) support including resolution of any software and/or hardware issues, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, and accessibility / 508 compliance. POSITION DESCRIPTION: Provide technical support to UX team members including resol

Chemist

USAJOBS

On-site in College Park, Maryland, USA

Part-time

Duties Independently plans and conducts scientific investigations, method development, and/or testing activities that involve researching and developing scientific measurements and tests. Evaluates chemistry data and information from a variety of sources to determine the safety and effectiveness of food, dietary supplements, infant formula, food labeling, and/or cosmetic activities. Attends and participates in expositions and scientific meetings, and maintains effective communication relationshi

DevOps Systems Administrator, TS/SCI with a Full Scope Polygraph Security Clearance is Required - G

Next Step Systems

On-site in Annapolis Junction, Maryland, USA

Full-time

DevOps Systems Administrator, TS/SCI with a Full Scope Polygraph Security Clearance is Required, Annapolis Junction, MD The DevOps Systems Administrator must have 10 years of experience as a Systems Administrator. This position is 100% Onsite and not Remote. Candidates must have an active TS/SCI with a Full Scope Poly security clearance. DevOps Systems Administrator Responsibilities: - Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Baltimore, Maryland, USA

Full-time

Description: We are hiring a helpdesk technician to provide phone support to internal users. The Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to othe

Field Project Engineer

Sparks Group

Hybrid in Frederick, Maryland, USA

Full-time

Job Summary/Company: A Sparks Group Partner is seeking a versatile Field Project Engineer to join their integration team. You'll consult with clients across the DC-VA-MD metro area, providing expert IT support and implementing a wide range of technical solutions. This role is perfect for someone who enjoys working independently and building strong relationships with clients. This is a hybrid, direct hire role; the selected candidate must be able to work onsite 2-3 days a week. Responsibilities

Information Technology Support Specialist (Active TS/SCI /wPoly)

General Dynamics Information Technology

On-site in Annapolis Junction, Maryland, USA

Full-time

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Sp

Information Technology Support Specialist (Active TS/SCI /wPoly)

General Dynamics Information Technology

On-site in Annapolis Junction, Maryland, USA

Full-time

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Sp

Computer Support Specialist

SAIC

On-site in Baltimore, Maryland, USA

Full-time

Job ID: 2404613 Location: BALTIMORE, MD, US Date Posted: 2024-03-27 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program. **Normal work hours are Monday t

Software Engineer

Leidos

On-site in Columbia, Maryland, USA

Full-time

Description Are you seeking a new and challenging position supporting a complex Program for the Warfighter? Well, look no further! This is an exciting time to contribute to a mission-critical program with lasting impactful results. Leidos is seeking a Software Engineer to develop, maintain, and enhance complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business management infor

System/Network Administrator Level 1

Leidos

On-site in Laurel, Maryland, USA

Full-time

Description Provide support for implementation, troubleshooting and maintenance of IT systems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolu

Tier 2 Support Analyst

TEKsystems c/o Allegis Group

On-site in Silver Spring, Maryland, USA

Full-time

Description: The person hired for the Key Accounts Technical Services Analyst will be responsible for providing timely acknowledgement and support while delivering within defined service level agreements. This position will remote to the location in Silver Spring, MD a few days a month. Primary Responsibilities include but are not limited to the following: Take inbound technical customer support calls for the software solutions, which involves multiple client phone conversations to fully unders

IT Specialist SR (Carderock, MD) PLACEMENT

Apex Systems

On-site in Bethesda, Maryland, USA

Full-time

Job#: 2017332 Job Description: Below is the full job description, if interested in applying for this position please email a copy of your updated resume and the best time to connect over the phone to Louie at Position: Senior IT Specialist Interview Format: 30 minute Microsoft Teams call discussing candidates' work history and background about themselves, basic Q&A. Required Clearance: Secret security clearance Location/Working Environment: Naval Surface Warfare Center, Carderock Division 9500