Remote
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Today
We re looking for a senior IT Service Management (ITSM) Lead to own and continuously improve IT service delivery across a large, distributed organization. This role will oversee day-to-day helpdesk operations through an MSP, manage Tier 2/3 escalations, and lead ITIL-aligned ITSM processes including Incident, Problem, Change, Request, Asset, and Knowledge Management. You ll act as the primary escalation lead for service-impacting incidents, enforce SLA performance, drive RCA and continuous impro
Easy Apply
Full-time
$110,000 - $120,000













