ITIL jobs | Dice.com

IT Site Service Specialist (ITIL V4 Preferred)

Marcy, New York

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Today

Our client - a major utility firm based out of upstate New York - has an immediate need for an IT Site Service Specialist. The particulars of the position are as follows. Project Overview: The IT Site Service Specialist is responsible for managing and executing all aspects of IT activities, services, technology, and products provided by the IT department. The primary focus of this role is to ensure that IT investments and services align with and support the strategies and objectives of the depa

Contract, Third Party

DOE

Principal Engineer - Major Incident Response & ITIL Platform

Marlborough, Massachusetts

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Today

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package

Full-time

USD 137,500.00 - 175,500.00 per year

Service Desk Analyst

Houston, Texas

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Today

Qualifications: +7 years in IT Support +2 years in Manager support MSP or Multi client support experience Strong understanding of SLAs and KPI Excellent Written and Verbal Communication skills Proven track record of team development Experience with process improvement initiatives Strong analytical and reporting skills Comfortable in handling client escalations directly Knowledge of Windows, M365, networking basics Ability to manage REMOTE/Global teams ITIL foundation certification M

Easy Apply

Full-time, Part-time, Contract, Third Party

IT Infrastructure Capacity Management Service Owner - Remote

Remote

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13d ago

Position: IT Infrastructure Capacity Management Service Owner Duration : 6 months Location: Remote Mode of Work: Contract Role Overview We are seeking an IT Infrastructure Service Owner . This role supports the day-to-day ownership, performance, and continuous improvement of assigned infrastructure services. The contractor will coordinate across engineering, architecture, operations, and business stakeholders to help ensure reliable, scalable, and cost-effective service delivery. R

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Contract, Third Party

Depends on Experience

Kafka Developer

Remote

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20d ago

Job Title: Kafka Engineer Developer Location: Remote Experience Level: 8 to 10+ Years Job Description: Value Technology is looking for a seasoned Kafka Developer with strong experience in distributed messaging platforms, particularly Apache Kafka. The ideal candidate will have hands-on experience building, managing, and optimizing Kafka platforms within large-scale, complex enterprise environments. You will work closely with architecture, development, and operations teams to ensure smooth

Easy Apply

Full-time, Third Party

$10 - $15

ITSM Process Analyst

Hybrid in Minneapolis, Minnesota

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8d ago

Job Title: ITSM Process Analyst Job Type: Contract Job Location: Hybrid Job Summary: Seeking a contractor to perform Knowledge and Change Management functions for an organization of approximately 800 employees. This role will begin with these three core areas and expand over time to include Incident and Problem Management. This role will strengthen service quality and advance process maturity across the enterprise. Core foundations that are already established include knowledge workflows and a s

Easy Apply

Contract

Depends on Experience

Application Support Lead Production Support & Incident Management

Hybrid in New York, New York

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Today

Greetings from WB Solutions We have an Urgent requirement for a Application Support Lead Production Support & Incident Management at New York City, NY (Hybrid) Long-Term Contract. Role: Application Support Lead Production Support & Incident ManagementLocation: New York City, NY (Hybrid 3 Days/Week Onsite) NOTE: FACE 2 FACE INTERVIEW Position Summary: We are seeking an experienced Service Lead to oversee production support operations for business-critical web applications. The ideal candidate

Easy Apply

Contract

Depends on Experience

ERP Techno-Functional Consultant

Hybrid in Monrovia, California

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Today

Job Title: ERP Techno-Functional ConsultantLocation: Monrovia, CA(Hybrid)Position Type: Contract Role Job Description:ERP solutions (Oracle, JDE, JDA, GOLD ERP, Retail ERP/WMS).Retail Domain expertise.Merchandising, Procurement amp; ReplenishmentWarehouse & Store Inventory ManagementSQL, PL/SQL, JavaUnix/Linux, Shell Scripting & Batch SchedulingSystem Integrations (EDI, Flat Files, XML, Web Services)ITIL Incident ManagementStrong techno-functional experience in retail ERP environmentsAbility to

Easy Apply

Third Party, Contract

Depends on Experience

Production Support-AZURE Development

Bartlesville, Oklahoma

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3d ago

Role: Systems Lead - Azure/.NET Production Support Engineer Location: Houston, TX Contract role Interview Process: 3 internal video interviews -Note: will need to go onsite for an interview. Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model. This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and c

Easy Apply

Contract

Depends on Experience

Major Incident Manager # 26-26607

Remote

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2d ago

Duration: 12 Months Contract Key Responsibilities The successful candidate will:Ensure incidents are managed through to resolution as quickly as possible through effective coordination of resources, appropriate escalation, and facilitation of meetings.Ensure problems are managed through to resolution using structured problem management practices, effective coordination, and stakeholder engagement.Collaborate with IT service owners and support teams to conduct root cause analysis, develop correc

Easy Apply

Contract

$60 - $63

IT Specialist - Only local to DC, MD, VA

Washington, District of Columbia

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9d ago

IT Specialist (813155) Work Location : 250 M St SE Washington, DC 20003 Onsite Interview Type : In-person Description: The District Department of Transportation (DDOT) seeks an IT Specialist to provide technical support, troubleshoot hardware and software issues, configure systems, resolve incidents, fulfill service requests, and support enterprise IT operations.The District Department of Transportation seeks an IT Specialist to provide comprehensive technical support to end users, ranging fr

Easy Apply

Contract

45 - 50

Product Owner

Remote or Hybrid in Washington, District of Columbia

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Today

Position: Senior Principal Product Owner Assignment: Contract Location: Washington, DC (once a quarter for PI meetings) Visa: No H1B, OPT, CPT Must have valid LinkedIn Position Overview We are seeking an experienced Senior Principal Product Owner to lead product ownership activities across Cloud, Observability, Disaster Recovery (DR), and Cloud Operations (CloudOps) services. This individual will help drive the transition from traditional project-based delivery to a product-oriented operating mo

Easy Apply

Full-time

60 - 65

SNOW Administrator(W2 Only)

Remote

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3d ago

Role Description- Administers and configures ServiceNow applications, workflows, service catalogs, CMDB, integrations, roles, and reporting. Supports ITIL-based operations, platform security, incident resolution, upgrades, and compliance with federal requirements. Mandatory Skills: Core Consulting Skills, ServiceNow, ServiceNow Architect, ServiceNow Technical

Easy Apply

Contract

Depends on Experience

IT Specialist

Washington, District of Columbia

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14d ago

Synergetic seeks an IT Specialist to provide comprehensive technical support to end users, ranging from front-line assistance to advanced troubleshooting and system configuration. This role ensures reliable IT operations across the organization by resolving incidents, fulfilling service requests, and supporting enterprise technologies. Key Responsibilities a) Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person. b) Troubleshoot and resolve hardwar

Easy Apply

Full-time

Depends on Experience

Principal IT Program Manager

Sterling, Virginia

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3d ago

ROLE OVERVIEW: The Principal IT Program Manager leads complex enterprise programs, shapes program strategy, guides executive decision-making, mentors delivery teams, and improves PMO standards. This role influences delivery outcomes across teams and prepares the progression toward people leadership and portfolio ownership. Leads complex, high-impact, cross-functional IT programs by providing program strategy, executive decision support, delivery recovery, and mentorship that prepares the next st

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Contract

Depends on Experience

Application Support Lead

New York, New York

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17d ago

Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive

Easy Apply

Contract

55 - 60

IS Systems Analyst

Atlanta, Georgia

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Today

Overview At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Responsibilities Supporting enterprise wide system(s) and IS project objectives. Provide expertise in the areas of design, build, testing, validation, an

Full-time

ServiceNow Developer

Columbia, South Carolina

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2d ago

Position : ServiceNow Software Engineer Location : Fully Onsite in Columbia, SC Client : State of SC Position id : 14168 W2 Role Interview Process: 1 round, in-person Duration of the Contract: 12 months Possibility for Extension: Yes Work Location: Fully Onsite in Columbia, SC Candidate Location: No South Carolina residency required. Open to nationwide candidates; must be able to work eastern time zone hours. All travel-related costs for onsite work will be the responsibility of the candidate,

Easy Apply

Contract

65 - 70

Technician, Desktop Services

Indianapolis, Indiana

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9d ago

Position SummarySeeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key ResponsibilitiesProvide technical support for laptops, desktops, mobile devices, peripherals, and app

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Contract

$27

Technical PMO Change Management

Santa Clara, California

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3d ago

Role Summary We are looking for a Technical PMO with Change Management experience to support the execution and governance of an already-established change management program. The candidate will coordinate technology initiatives, stakeholders, readiness activities, reporting, and change adoption across multiple teams. Key Responsibilities Manage and track change initiatives, milestones, dependencies, risks, and action items.Coordinate with IT, business, engineering, and operations stakeholders.Su

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Contract

Depends on Experience