ITIL jobs

Washington, District of Columbia

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3d ago

Service Desk Manager (ITIL 4 Certified)Location: Washington, DCWork Authorization: Job SummaryWe are seeking a Service Desk Manager to lead the Technical Service Desk operationsand oversee the full lifecycle of IT incidents and problems. This role ensures efficientservice delivery, operational stability, and adherence to IT service management bestpractices. Key Responsibilities Lead and manage the IT Service Desk team and daily operations Oversee incident, problem, and service request managemen

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Contract

Depends on Experience

Cybersecurity Program Manager / ITIL 1.4 / CISSP / PMP

Washington, District of Columbia

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Today

Job Description A government consulting company is looking for a Cybersecurity Program Manager to take over and centralize their cybersecurity program across teams. Candidates must have at least 20 years of experience, as well as a PMP and CISSP certification. They're looking for a Program Manager who has worked in various aspects of cybersecurity, such as compliance, application security, cloud security, devsecops, information security, etc, and have been hands on keyboard when it comes to sec

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Full-time

$180000 - $205000

ITSM Consultant (ITIL & ServiceNow)

Boca Raton, Florida

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3d ago

We are seeking an experienced ITSM professional with 7+ years of experience in IT Change, Incident, and Problem Management to support a critical enterprise environment. Required Skills: ITIL Foundation Certified Strong ServiceNow experience IT Change, Incident & Problem Management Major Incident Management Process Improvement & Service Optimization SLA Monitoring, Reporting & Governance Key Responsibilities: Lead and enhance ITSM processes aligned with ITIL best practices Manage high-pri

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Third Party, Contract

Depends on Experience

Junior Risk Manager

Riverwoods, Illinois

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2d ago

Job Title: Release Manager Location: Riverwood, IL (Onsite) Interview Process:Video (2 Rounds) Work Schedule:Onsite Job Description: Comms skills is very important ITIL strong background Schedule and management Tracking and communication

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Contract

Depends on Experience

IT Security Manager - ITIL Problem Management -Remote

Remote

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Yesterday

7+ years of total experience in Information Technology3+ years of professional experience in an information security function, including analyzing and applying information security risk management, and privacy practices2+ years in an information security incident handling roleStrong understanding of network protocols and security technologies, including firewalls, intrusion detection systems, and encryption.Experience with open-source intelligence (OSINT) tools and techniques.Experience with clo

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Contract

Depends on Experience

ITIL Automation / Orchestration Engineer

Remote

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Data Science and Data Engineering Job Qualifications: Skills: Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM), Scripting Certifications: None Experience: 8 + years of related experience ship Required: Yes Job Description: GDIT is seeking an ITIL Automation / Orchestratio

Full-time

USD 144,500.00 - 195,500.00 per year

IT Infrastructure Engineer V - ITSM, ITIL, VoIP, PSTN

Duluth, Georgia

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Today

Job Summary: The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, pl

Full-time

USD 128,700.00 - 166,430.00 per year

Systems Analyst II/ITIL Specialist, Junior

Remote

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Today

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training material

Full-time

ITIL Process Engineer

Temple, Texas

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Today

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through co

Full-time

CMDB Platform and ITIL Process Governance Administrator

Dallas, Texas

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27d ago

Core Responsibilities CMDB Data Stewardship & Governance Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness Define and maintain governance policies, standards, and controls aligned with audit and

Full-time

ServiceNow IRM Developer - Remote Work

Remote

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Today

Job Title : ServiceNow IRM Developer Location: Remote Work Duration: Multiyear Contract Requirements Bachelor s degree in Computer Science, Information Systems, or related field.3 5+ years of ServiceNow development or technical consulting experience.Proven experience delivering at least one full-cycle ServiceNow implementation.Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.Experience with Flow Designer, IntegrationHub, and Service Portal development.Pr

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Contract

Depends on Experience

Service Desk Analyst - Onsite(Full Time)

Woodbridge Township, New Jersey

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Today

Must have Experience.Excellent Communication Skill with internation voice experience.Strong Experience & background in Global Service Desk.Strong experience & Knowledge of ITIL Process.Strong experience & Knowledge of MIM.Active Directory-O365 is Required.Core CompetenciesCommunication skills - Excellent oral and written communication skillsStrong Computer Skills and the Ability to Troubleshoot and Diagnose ProblemsExperience with troubleshooting OSS and BSS toolsGood Customer Service SkillsAbil

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Full-time, Third Party

$45000

Sr. SCADA Support Engineer @ Gray Court, SC (Hybrid)

Hybrid in Gray Court, South Carolina

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10d ago

Title: Senior SCADA Support Engineer (MICS) Location: Gray Court, SC (Hybrid) Job Descruption: Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across

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Third Party, Contract

Depends on Experience

Fusion Center Agent

Allentown, Pennsylvania

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3d ago

Top Skills: 1. SCCM 2. Active Directory 3. Server Admin 4. Fusion center 5. ITIL Change management Basic Qualifications: Basic understanding of IT systems, including servers, networking, and workstations. Ability to perform fundamental troubleshooting across hardware and software environments. Familiarity with IT ticketing systems for tracking and resolving support requests. Exposure to change management processes within an IT operations framework. Awareness of monitoring and alerting too

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Contract

Depends on Experience

ServiceNow Systems Engineer

Reston, Virginia

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14d ago

Title: ServiceNow Systems Engineer Location: Reston, VA (Hybrid- 2 days a week onsite) (Full Time/ Direct Hire) Job Description Our team focuses on improving the engineering experience and productivity across the company. To help us empower our employees, we are looking for a skilled engineer to fill the role of ServiceNow Engineer. This engineer will bring technical expertise in core ServiceNow platform capabilities, IT Service Management (ITSM), IT Asset Management (ITAM), and CMDB/CSDM. To be

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Full-time

Depends on Experience

Data Architect

Remote

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16d ago

We are seeking an experienced Data Architect to oversee the delivery of data platform and analytics services in a managed services model. The ideal candidate will have strong experience supporting Talend, AWS, and Snowflake environments, managing production support operations, and serving as the primary point of contact for customers. This role requires excellent stakeholder management, operational rigor, and regular customer communication through daily status updates and reports. Key Responsib

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Full-time

Depends on Experience

Sr. Analyst

New York, New York

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14d ago

Senior IT Service Desk Analyst New York, NY We are looking for an experienced Senior IT Service Desk Analyst to join our team in our New York office. In this role, you will oversee daily service desk operations, provide advanced technical support, and contribute to the development of IT support strategies that enhance overall service performance. The ideal candidate will possess strong problem-solving abilities, leadership skills, and the ability to collaborate across departments to support orga

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Full-time

$80,000 - $120,000

Senior Portfolio Manager

Remote

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Today

Location: 100% Remote EST hrs. Ideal Candidate Profile: Seeking a Senior Portfolio Manager who will be responsible for managing and advancing the EICS portfolio against strategic goals. This individual will own portfolio-level tracking and reporting, manage small-to-medium cross-domain projects, and coordinate the CIO and CISO executive briefing schedule. The ideal candidate brings strong program management discipline, exceptional stakeholder communication skills, and the ability to synthesize c

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Contract

$70 - $75

Application Support Analyst

Hybrid in Jersey City, New Jersey

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8d ago

Location: Jersey City, NJ Only W2 Summary: Provides technical support for enterprise applications to ensure business continuity. Responsibilities: Troubleshoot issues, manage incidents, perform routine maintenance and updates. Skills: Knowledge of ITIL, strong analytical and communication skills.

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Contract

Depends on Experience

Senior Portfolio Manager

Remote

•

Yesterday

Client: EdTech Title: Senior Portfolio Manager - Infrastructure Duration: Long Term Location: 100% Remote Profile: Supported enterprise tech environments - strong PM skills-ideal candidate brings strong program management discipline, exceptional stakeholder communication skills, and the ability to synthesize complex, multi-team activity into clear, executive-ready narratives. Summary: The Senior Portfolio Manager is a contingent worker (CW) role responsible for managing and advancing the EICS

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Contract

70 - 75

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