•Remote or Phoenix, AZ, USA
Job Description Business Analyst - Knowledge Management Compensation: DOE PROJECT INFORMATION: Purpose of this project is to build the Knowledge templates for Commercial and Industrial service areas, which can then be used by CRC agents and be integrated with Salesforce for OTC (Order to Cash). PRINCIPAL RESPONSIBILITIES: Business requirement elicitation User story creation and grooming in Rally. Business solution validation with QA team Creating workflows, mapping documents, mockups, and