Knowledge management Jobs in Florida

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Customer Service Representative

Jnit Technologies

•

Remote

Full-time, Third Party

The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern. The remote customer service representative works from home and communicates with clients online or through incoming and outgoing calls. In this role, routine issues and inquiries about the client's goods and/or services are resolved and customer service support is given Key
Easy Apply
Posted 10 hours ago

Service Desk Analyst with JLPT N3 certification

World Wide Technology

•

Remote

Full-time

Customer Support & Incident Resolution: Provide first-line IT support through phone, email, chat, and web sessions. Gather and document relevant information from customers, using support tools and additional resources as needed. Accurately log all incidents, requests, and troubleshooting steps in the ticketing system. Resolve basic technical issues and escalate complex issues per SLA guidelines. Service Excellence & Communication: Maintain high levels of customer service 24/7/365 (multiple shift
Posted 5 days ago | Updated 4 hours ago

Help Desk Knowledge Manager

Highlight Technologies

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Remote

Full-time

Highlight is seeking a Knowledge Manager to support a contact center for a federal civilian customer. This position is fully remote. Responsibilities Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousingDevelop Standard Operating Procedures (SOPs) as they related to Knowledge ManagementDevelop knowledge training programs for staff on how to use the KM IT
Posted 27 days ago

Senior Application Developer, ServiceNow HRSD (Hybrid)

Cargill

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Remote or Atlanta, Georgia, USA

Full-time

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare,
Posted 57 days ago | Updated 8 hours ago

Distribution Planning Engineer

ENTRUST Solutions Group

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Remote or Seattle, Washington, USA

Full-time

ENTRUST Solutions Group is seeking Distribution Planning Engineers to join our team. We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates! Introduction: Are you passionate about enhancing power distribution systems and shaping the future of energy? Join our Distribution Planning team, where you'll play a pivotal role in upgrading, maintaining, and automating power distribut
Posted 6 days ago | Updated 8 hours ago

Senior Control Systems Engineer

ENTRUST Solutions Group

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Remote or Cincinnati, Ohio, USA

Full-time

Introduction: Join ENTRUST as a Senior Control Systems Engineer specializing in Instrumentation, Control, and Electrical Systems. In this senior role, you will be an experienced engineer, executing projects within the electric power generation & distribution segment. This position offers a flexible work environment with some travel required. Responsibilities: This position is remote flexible and requires 25-40% project travel. Hybrid and in-office options are also available depending on locati
Posted 6 days ago | Updated 8 hours ago

ServiceNow SME

Eliassen Group

•

Anywhere, US

Contract

Description: Eliassen Group is searching for a ServiceNow SME. The qualified individual must have the ability to work with client and stakeholders in building and supporting a FedRAMP High Gov cloud SaaS service management solution. This SaaS offer will leverage the suite of ServiceNow packages and modules. This position will require the individual to build and operate solutions based on leading ServiceNow technology and best practice. As a ServiceNow subject matter expert, you will be responsi
Posted 19 days ago | Updated 7 hours ago

Sr. Client Engagement Consultant (Remote in US)

Gainwell Technologies LLC

•

Remote or New Orleans, Louisiana, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values you
Posted 4 days ago | Updated 4 hours ago

Sr. Client Engagement Consultant (Remote in US)

Gainwell Technologies LLC

•

Remote or Oklahoma City, Oklahoma, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values you
Posted 11 days ago | Updated 4 hours ago

Senior ITSM Consultant

Mahantech Corporation

•

US

Full-time, Part-time, Contract, Third Party

Job Summary Client: Siemens Location: Remote based in the US Expected duration: April 2025 - September 2026 Must be on your W2 - no layers Excellent communication skills, strong ITSM process, ServiceNow (5 years) including implementation 2/resumes per agency Interview; Video interview with CAI recruiter, sent to client. This is an MSP so feedback may be delayed All candidates must have been video interviewed and have a write up when submitting. Job Description We are seeking a Senior ITS
Easy Apply
Posted 13 hours ago | Updated 4 hours ago

Sr Electrical Engineer - Electric Distribution (Hybrid/Hawaii)

ENTRUST Solutions Group

•

Remote or Los Angeles, California, USA

Full-time

Are you a driven professional looking for your next big challenge? We are currently building our *talent pipeline for a potential client* and are seeking enthusiastic individuals who are ready to make an impact. This is a unique opportunity to be considered for future roles as we expand our team to meet the needs of our growing client base. This role is perfect for a motivated engineer eager to gain hands-on experience, collaborate with industry experts, and grow within a company that prioritiz
Posted 6 days ago | Updated 8 hours ago

Electrical Design Engineer - Electric Distribution (Hybrid/Hawaii)

ENTRUST Solutions Group

•

Remote or Los Angeles, California, USA

Full-time

Are you a driven professional looking for your next big challenge? We are currently building our *talent pipeline for a potential client* and are seeking enthusiastic individuals who are ready to make an impact. This is a unique opportunity to be considered for future roles as we expand our team to meet the needs of our growing client base. This role is perfect for a motivated engineer eager to gain hands-on experience, collaborate with industry experts, and grow within a company that prioritiz
Posted 6 days ago | Updated 8 hours ago

Senior Systems Engineer

Peraton

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Remote

Full-time

Responsibilities Peraton' s FRB Program is looking for a Senior Systems Engineer. The qualified individual must have the ability to work with client and stakeholders in building and supporting a FedRAMP High Gov cloud SaaS service management solution. This SaaS offering will leverage the suite of ServiceNow packages and modules. This position will require the individual to build and operate solutions based on leading ServiceNow technology and best practice. As a ServiceNow subject matter expert
Posted 58 days ago | Updated 8 hours ago

Director Analyst - Digital Customer Service Technology (Remote - US)

Gartner

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Remote

Full-time

About the role: We're looking for a Research Director with deep expertise in Digital Customer Service and Support technologies to join our Customer Service and Support Technology analyst research team. The ideal candidate will have extensive knowledge of digital customer service solutions, vendors, markets, as well as related technologies and capabilities such as conversational AI and knowledge management. The role requires a comprehensive understanding of digital engagement in a customer servi
Posted 20 days ago | Updated 8 hours ago

Senior Critical Technical Support Manager (Cloud)

Splunk Inc.

•

Texas, USA

Full-time

Description Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our wor
Posted 4 days ago | Updated 8 hours ago

BESS/Microgrid Application Engineer

ENTRUST Solutions Group

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Remote

Full-time

We are looking for Lead Microgrid & BESS Applications Engineer to provide comprehensive applications/project engineering support for our distributed energy and microgrid projects that typically include managing a variety of DER and microgrid assets such as solar, energy storage, controls, and reciprocating engines. This position reports to our Sr Manager in our Renewable Energy Business unit and would be a remote/hybrid position. Responsibilities: Work with switchgear manufacturers (and other O
Posted 6 days ago | Updated 8 hours ago

Senior Critical Technical Support Manager (On-Prem)

Splunk Inc.

•

Texas, USA

Full-time

Description Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our wor
Posted 8 days ago | Updated 8 hours ago

Dir., Engineering

Merck & Company Inc

•

Remote or West Point, Pennsylvania, USA

Full-time

Job Description Are you ready to lead the future of live virus vaccines? Our company's Manufacturing Division, we're looking for a motivated individual to take on the role of Director, Technical Product Leadership - Live Virus Vaccines (LVVs). This role provides end-to-end support for manufacturing science and technology for some of the most innovative products in our large molecule portfolio. Why This Role is Important: Global Reach: Work with manufacturing sites in the US and internationally
Posted 1 day ago | Updated 8 hours ago

IT Service Desk Process & CSI Specialist

Copeland

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Remote

Full-time

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology th
Posted 6 days ago | Updated 8 hours ago

Lead, Systems Engineering

L3Harris Technologies

•

Melbourne, Florida, USA

Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris Technologie
Posted 19 hours ago