Job DescriptionJob DescriptionJob Responsibilities: - Troubleshoot software, hardware and connectivity issues remotely. - Ability to understand & articulate root cause on customer issues. - Log all Service Desk contacts into Incident Management System (ServiceNow) - Experience with installation, upgrade, and maintenance of software, hardware, and peripherals. - Familiarity with encryption and security tools and triaging within this environment. - Assist customers in gaining access to various sy
