SLA jobs in Annapolis, MD

Maryland

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Yesterday

Description & Requirements Maximus is seeking an Operations Support Center (OSC) Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As the OSC Lead you will be responsible for leading the Operations Support Center, and your staff, in delivering high-quality technical support to end users. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreem

Full-time

USD 100,000.00 per year

Performance Tester

New Carrollton, Maryland

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Today

Title: Performance Engineer Candidates must be able to work without sponsorship. Location: New Carrollton, MD- On-site full-time Contact: REQUIREMENTS: Experience with performance testing and system tuning to ensure applications meet scalability requirements.Experience with LoadRunner for designing, executing, and analyzing performance tests.Skilled in bottleneck analysis and establishing performance baselines.Understanding of Service Level Agreements (SLA'S), Key Performance Indicators (KPIs),

Easy Apply

Contract

$32

IT Support Technician 3

Washington, District of Columbia

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14d ago

IT Support Technician (Tier 2/3) Onsite (Washington, DC) Contract Pay Rate: $40/hr (W2) Schedule: Onsite 5 days/week Clearance: Must be able to obtain and maintain a Public Trust Why this roleJoin a newly awarded, long-term federal program supporting end users in a highly regulated enterprise environment. This is a fast-moving need, and strong performers may be considered for conversion after ~6 months. What youll do (day-to-day) Provide Tier 2/3 desktop support for end users (in-person and re

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Contract

$40

Jira Engineer - TS required to apply - Wash DC & Hybrid

Washington, District of Columbia

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Today

Jira Engineer - Role Description The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration. Key responsibilities: Configure and maintain Jira workflows, transitions, issue types, issue type schemes, sc

Full-time

USD 125,000.00 - 132,000.00 per year

IT Support Technician

Washington, District of Columbia

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8d ago

IT Support Technician (Tier 2) Onsite | Washington, DC Contract to Hire6-month Pay Rate: $29/HR Clearance: Must be able to obtain and maintain a Public Trust clearance OverviewWere hiring an IT Support Technician (Tier 2) to provide hands-on and service-desk support for end users in a fast-paced, high-visibility environment. Youll troubleshoot more complex issues escalated from Tier 1, support desk-side needs, and help keep users productive by resolving hardware, software, and connectivity probl

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Contract

$29

Helpdesk Shift Supervisor

Maryland

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Yesterday

Description & Requirements Maximus is seeking a Helpdesk Shift Supervisor to provide expertise to a federal client in support of mission-critical systems that help defend our homeland. As the Helpdesk Shift Supervisor, you will provide technical support to users and clients by triaging issues, researching solutions, and answering questions related to the program and its systems. You will also supervise Operations Support Center operators, serving as both a mentor and a direct line of escalation

Full-time

USD 55,000.00 per year

Helpdesk Shift Supervisor

Maryland

•

Yesterday

Full-time

USD 55,000.00 per year

Lead Data Center Support Services Technician

Annapolis, Maryland

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Today

Job Description Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anti

Full-time

USD 31.83 - 63.65 per hour

Device Management Engineer/Administrator

Washington, District of Columbia

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28d ago

Job Title: Device Management Engineer/Administrator Location: Washington, DC (onsite) Type: Contract Compensation: $36.25/HR on W2 Security Clearance: Ability to obtain and maintain a Public Trust clearance Responsibilities Provide Tier 3 desktop engineering support for Windows 11 workstations and software Complete incident tickets and service requests within SLA and in a modern ITSM tracking system Administer, configure, and maintain enterprise print devices and print management platforms Moni

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Contract

$36.25

Lead Information System Security Officer (ISSO)

Washington, District of Columbia

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Today

**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Lead Information System Security Officer (ISSO) Security Clearance: Ability to Obtain Tier 4 High-Risk Public Trust Location: Washington, D.C. (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: C3EL is seeking a Lead Information System Security Officer (ISSO) to provide on-site cybersecurity and Risk Management Framework (RMF) sustainment support in Washington, D.C., for a new contrac

Full-time

IT Helpdesk Technician II Service Center

Washington, District of Columbia

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Today

Req ID: 42786 Summary IT Helpdesk Technician II Service Center Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and ta

Full-time

USD 23.18 - 26.44 per hour

Senior ITSM Engineer Subject Matter Expert (SME) DMV Area

Suitland-Silver Hill, Maryland

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Today

ship Required We are seeking a Senior ITSM Engineer to establish, standardize, and improve enterprise IT Service Management processes and governance. The role will define enterprise processes for Incident, Problem, Change, Request, Configuration, Knowledge, and Service Level Management, while helping establish governance forums such as Change Control Boards (CCBs) and Engineering Review Boards (ERBs). The ITSM Engineer will also serve as the link between operational processes and ServiceNow, t

Full-time

IT Management Analyst

Remote

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2d ago

Role - IT Management AnalystLocation -Elk River, MN (OR) Chaska, MNShift -Night Shift Position SUN-MON-TUE, and every 3rd week, one extra day, either SAT or WEDMust-haveSkillsMainframe OperationsLPARWorkload AutomationMainframe Batch ProcessingCICSDB2Mainframe MaintenanceSLA MonitoringIncident ManagementMandatory Skills Description2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree.Minimum 2+ years of experience supporting w

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Third Party, Contract

$28 - $30

SAFe Release Train Engineer

Baltimore, Maryland

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Today

The Digital Sector at Leidos currently has an opening for a SAFe Release Train Engineer (RTE) to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) modernize and transform its legacy Contact Center CRM platform. Primary Responsibilities The Release Train Engineer shall facilitate and lead execution of the Agile Release Train (ART) supporting the CRM modernization effort. Responsibilities sha

Full-time

USD 107,900.00 - 195,050.00 per year

End -To- End Telco Engineer

Lanham, Maryland

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Today

AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking a

Full-time

Pega Senior Developer

Baltimore, Maryland

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Today

The Digital Sector at Leidos currently has an opening for a Pega Senior Developer to work in our Baltimore, Maryland office. This is an exciting opportunity to use your experience helping the Center for Medicare and Medicaid Services (CMS) implement AI-driven capabilities and intelligent automation for the modernization of its legacy Contact Center CRM platform. Primary Responsibilities The Pega Senior Developer shall lead development of the AI-driven capabilities and Robotic Process Automation

Full-time

USD 131,300.00 - 237,350.00 per year

AV Technician

Washington, District of Columbia

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14d ago

Job Title: AV Technician Location: Washington, DC (onsite) Type: Contract Compensation: $36.80 Security Clearance: Must be able to obtain a public trust clearance Responsibilities Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms. Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements. Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal

Easy Apply

Contract

$36.8

Oracle EBS/ ERP Federal Financials Functional Consultant

Remote

•

Yesterday

Position: Sr Oracle EBS/ ERP Federal Financials Functional Consultant Location: Remote for DMV Location only Duration: Longterm VISA: No Constraints Rate: $ Open on W2/C2C No of Positions: Client: SAS Global Services LLC / FDA We work with ( H1b transfers and any EAD) Mandatory Skills: Must have 10+ years of Oracle ERP experience and strong hands on with R12Should be eligible to get public trust clearance and must have worked in the US for the last 5 years.Experience with PRISM, IPP, Travel int

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Contract, Third Party

Depends on Experience

SAP Service Introduction Lead

Washington, District of Columbia

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Today

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to

Full-time

USD 120,400.00 - 234,700.00 per year

Service Desk Manager

Washington, District of Columbia

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None Experience: 9 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classifie

Full-time

USD 110,500.00 - 149,500.00 per year

SLA jobs in Annapolis, MD, USA