Senior Genesys Engineer jobs

Senior Genesys Observability Engineer-Hybrid (Weehawken, NJ, USA, 3 days in a week)

Hybrid in Weehawken Township, New Jersey

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20d ago

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Title: Senior Genesys Observability EngineerExperience Level: 4 8 yearsWork Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)Duration : 6+ Months Key Technical Requirements (Must-Haves): Genesys Expertise: Hands-on experience with Genesys On-Premises (Engag

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Contract

Depends on Experience

Senior Genesys Telecom Engineer

No location provided

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Today

About ComPsych ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,00

Full-time

USD 125,000.00 - 160,000.00 per year

Remote :: Senior Genesys Cloud CX & Epic Healthcare Integration Expert

Remote

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14d ago

Senior Genesys Cloud CX & Epic Healthcare Integration Expert Remote 6+ Months Video Healthcare Integration experience is required Overview A senior consultant to lead a strategic assessment of Genesys Cloud CX and Epic Contact Center/Patient Engagement capabilities for a healthcare organization. This is a consulting and advisory engagement, not an implementation or support role. The consultant will evaluate platform capabilities, identify areas of overlap, and provide recommendations regardin

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Third Party, Contract

65 - 75

Senior Manager – Genesys Cloud & Contact Center Transformation

Hybrid in Miami, Florida

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Today

We are seeking an experienced Senior Manager Call Centre Transformation & Optimization to lead a strategic portfolio of contact centre modernization initiatives. This role will be responsible for driving the end-to-end strategy, roadmap, governance, and execution of transformational programs focused on Genesys Cloud CX, AI-enabled Agent Assist, Cresta, and broader contact centre technology modernization. The ideal candidate will have a strong combination of contact centre technology expertise,

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Full-time, Third Party

Depends on Experience

Genesys Cloud Application Engineer

Remote

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12d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Genesys Cloud CX Engineer

No location provided

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Today

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functiona

Full-time

USD 94,900.00 - 135,600.00 per year

Genesys Cloud Engineer (Telecom Network Engineer)

Tustin, California

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Today

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Genesys Cloud Engineer (Telecom Network Engineer) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer exten

Full-time

USD 96,110.00 - 153,777.00 per year

Genesys Manager / Analyst

Miami, Florida

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Today

Job description: Genesys Manager / Analyst - 2-5 years of Genesys Command Center and operational execution expertise with Genesys Cloud CCaaS. Expertise in building metrics and data analytics dashboards, IVR development, skills-based routing agent profiles as well as documentation to train operational staff to take this over. Further experience is needed in Workforce optimization - workforce management and quality assurance.

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Contract

Depends on Experience

Technology Engineer, Senior - Contact Center

Franklin, Tennessee

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Today

Job Description Job Description: Senior Technical Engineer - Genesys Cloud CX Role Summary The Senior Technical Engineer - Genesys Cloud CX is a hands-on engineering role responsible for designing, implementing, supporting, and optimizing contact center solutions on the Genesys Cloud CX platform. This role focuses on execution and technical depth, owning complex configurations, integrations, and operational support while contributing to platform stability and continuous improvement. The Senio

Full-time

Microsoft Dynamics 365 Lead/ Manager with Genesys Experience - 100% Remote

Remote

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5d ago

10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communicati

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Contract, Third Party

$55

Genesys Cloud Consultant

Hybrid in Irvine, California

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Today

Provides level 3 support for user issues that level 1 and level 2 cannot handle.Configures the Interactive Voice Response (IVR).Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIPIntermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP.Day To Day Responsibility: - Provide telephony support for contact center operations. - Manage operations of Windows server environment including backup, virus protection, and remote offic

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Contract

Depends on Experience

Senior RF Engineer

Huntington Beach, California

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Today

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through

Full-time

USD 160,000.00 - 210,000.00 per year

Senior Software Engineer

New York, New York

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Today

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. At Compass International Holdings (CIH), we connect buyers and sellers with the right agents at the right time. The Lead Nurturing & Engagement team is responsible for keeping leads warm and actionable before they are assigned

Full-time

USD 176,000.00 - 196,100.00 per year

Senior Software Engineer

Seattle, Washington

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Today

Full-time

USD 176,000.00 - 196,100.00 per year

Gemini Enterprise for CX Sr. Engineer

Chicago, Illinois

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Today

We Are Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) Solutions - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. You Are A hands-on Senior Engineer with strong experience i

Full-time

USD 94,400.00 per year

Sr Research Engineer-Project Principal Investigator - RF

Ann Arbor, Michigan

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Today

Overview From our Ann Arbor, MI office, we have an opening for a Senior Research Engineer with RF hardware experience. You will participate in multi-disciplinary, collaborative teams and contribute to the development of state-of-the-art remote sensing and surveillance processing algorithms and software implemented on real-time hardware. Relevant sensor types include electro-optic/infrared and active/passive radar imaging and non-imaging systems. You will make leading-edge contributions to exist

Full-time

USD 130,760.00 - 194,505.00 per year

Senior Telecom Engineer

Columbus, Ohio

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Today

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the

Full-time

Principal/Sr. Principal RF Microwave/Mixed Signal Design Engineer

Baltimore, Maryland

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Today

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Interim Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people\'s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation\'s history - from the firs

Full-time

USD 108,800.00 - 163,200.00 per year

Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead

Hybrid in Miami, Florida

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Yesterday

Role Name: Call Center Optimization portfolio (Genesys Cloud CX) Initiative Lead Work site: Miami FL (Hybrid) Duration: 6+ Months Job Description: Lead the Call Center Optimization portfolio, driving end-to-end strategy and execution across Genesys Cloud CX transformation, AI-enabled Agent Assist (including Cresta capabilities), and broader contact center modernization initiatives. Own portfolio governance, vendor management, financial planning, and budget/spend oversight, ensuring alignment to

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Third Party, Contract

Depends on Experience

Genesys Cloud Architect

East Hartford, Connecticut

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16d ago

We have very urgent requirement forGenesys Cloud Architectfor the following details. Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only) Location: Hartford, CT Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Wo

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Contract

70 - 80