Senior Genesys Engineer jobs

Senior Business Systems Analyst - Genesys Cloud CX

Remote

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Today

Job role: Senior Business Systems Analyst Preferred Locations: Akron, OH 44308, Charlotte, NC 28280, Chicago, IL 60606, Columbus, OH 43219, Addison, TX 75001, Farmers Branch, TX 75254 , Detroit, MI 48226, Minnetonka, MN 55305 Remote is fine Duration: 6 months Overview We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advisi

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Contract

Depends on Experience

Genesys Engineer : Remote Role : W2

Remote

•

Yesterday

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Genesys Engineer - W2 Only

Remote

•

Today

Required Qualifications 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperience troubleshooting call flows, integrations, and authentication i

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Contract

$36 - $38

Software Engineer - IVR (Genesys)

Pennington, New Jersey

•

Today

Software Engineer - IVR (Expert Level) Position Summary As a Software Engineer on our team, you will work alongside highly talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center. In this role, you will design, develop, test, and support IVR applications operating in a modern Cloud environment, using proven engineering best practices and high-quality development standards. You will help shape solutions that driv

Full-time

USD 50.00 - 68.00 per hour

Senior Genesys Cloud Solutions Architect

Remote

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Today

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Contract, Third Party

Depends on Experience

Software Engineer - Genesys IVR

Jersey City, New Jersey

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Today

Job#: 3034250 Job Description: Software Engineer - Genesys IVR Location: Jersey City, New Jersey (Onsite) Employment Type: Contract Duration: 12 Months Role Overview As a Software Engineer and feature lead, you will work with talented IVR developers to deliver innovative, reliable, and scalable self-service solutions for the contact center. In this role, you will design, develop, test, and support IVR applications in a modern cloud environment. You will help shape solutions that drive mean

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Full-time

USD 63.00 - 68.26 per hour

Contact Center Technology Engineer (Genesys Cloud CX) - Only W2

Phoenix, Arizona

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Today

Role: Contact Center Technology Engineer Location: Phoenix, AZ (Onsite - 5 days a week) Job Type: W2 Contract Skill Matrix: Contact Center Experience Yes 1 6 + Years Genesys Cloud CX Yes 1 6 + Years Python Yes 1 6 + Years Top Skill(s): 1.Genesys Cloud CX 2.Python 3.Contact Center Job Description: Hands-on experience with Genesys Cloud CX, including routing and APIs Proficiency in JavaScript, TypeScript, and Python Experience with frontend frameworks like React and backend platforms such as

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Contract

Genesys Cloud Engineer | W2 Only

Remote

•

Yesterday

Job Role : SME for Genesys Cloud Contact Center Location : 100% Remote Hourly Rate : $70/hr on my W2 with benefits Job Description: Audiocare Solution Design and Configuration SME for Genesys Cloud Contact CenterPosition Summary: This role is for a SME/Tier IV level to design and configure an Audiocare Solution for Genesys Cloud Contact Center (CX).Strong candidates will also have expertise as an AI technical SME for Genesys Cloud architecture and APIs, partners with business and IT stakeholders

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Contract

Up to $70

Genesys Contact Center Cloud certified Tier III/ W2

Remote

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9d ago

ResponsibilitiesLead solution architecture and technical design for Genesys Cloud featuresConfigure and optimize Genesys Cloud componentsDesign, build, and maintain integrations using Genesys Cloud APIsImplement SSO and identity integrationsSupport Workforce Engagement Management capabilitiesDevelop and maintain operational runbooksDrive platform reliability and performanceCollaborate with application teams on CRM and case management integrationsEnable reporting and analyticsProvide technical le

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Contract

Depends on Experience

Genesys Cloud Developer

Remote

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10d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Genesys IVR Tech Lead (Locals Only: Cary, NC / Clark Summit, PA)

Cary, North Carolina

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22d ago

Location:Local to Cary, NC or Clark Summit, PA ONLY (On-site/Hybrid)Experience Required:10+ YearsRole:Genesys IVR Tech LeadJob Description:We are seeking a seasonedGenesys IVR Tech Leadwith over 10 years of experience in contact center technologies to lead the design, development, and implementation of complex IVR applications. The ideal candidate will have deep expertise inGenesys Cloud (PureCloud)architecture, call flow design, and API integrations. This role requires a hands-on technical lead

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Third Party, Contract

Depends on Experience

Genesys Cloud Architect / Lead / Developer

East Hartford, Connecticut

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7d ago

Role: 1 Title: Genesys Cloud Architect Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl

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Third Party, Contract

Depends on Experience

Genesys Developer

Cary, North Carolina

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22d ago

Hi, I hope this message finds you well. We currently have an exciting opportunity that I believe aligns very well with your skill set. Id love to connect with you to discuss the role in more detail, including the responsibilities, client environment, and next steps in the hiring process. If youre open to exploring this opportunity, please let me know a convenient time for a quick call, or feel free to reply to this email with your updated resume and availability. Looking forward to hearing from

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Contract, Third Party

Depends on Experience

Genesys Cloud CX Developer

Phoenix, Arizona

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7d ago

Job Description We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ideal candidates should have strong hands-on expertise in Genesys Cloud CX development, integrations, and AI-driven contact center solutions. This is a fully onsite role based in Phoenix, Arizona. Required Skills Strong hands-on experience with Genesys Cloud CX Expertise in: Routing Email integrations Web Surveys Sentiment Analysis Genesys APIs Proficiency in Python Experience with

Contract, Third Party

Depends on Experience

Contact Center Supervisor (Genesys)

Eastvale, California

•

Today

100% onsite in Eastvale, CA No C2C or 3rd party candidates will be considered Long term position with the option of being brought on as a full time employee **Genesys experience is Mandatory Target pay is $30-$40 per hour Qualifications * Experience: Minimum 2+ years in a contact center supervisory or leadership role, with hands-on experience administering and supervising on Genesys Cloud CX. * Platform Proficiency: Advanced proficiency in Genesys Cloud Supervisor tools, WEM, Architect, r

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Contract

$30 - $40 per hour

Genesys Tech Lead

Hybrid in Cary, North Carolina

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28d ago

Position: Genesys Tech Lead Location: Carry, NC & Clarks Summit, PA (Hybrid Model) Job Type: 12+ Months Contract Required Skills & Qualifications: 10+ years of experience required.IVR Design & Call Flow development, including secure flow & bots.Strong understanding of REST/SOAP APIs, JSON/XML payloads.Genesys PureCloud CTI Genesys.

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Contract

Depends on Experience

Genesys Cloud Architect - Remote / Telecommute

Raritan, New Jersey

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Today

We are looking for a Genesys Cloud Architect - Remote / Telecommute for our client in Raritan, NJ Job Title: Genesys Cloud Architect - Remote / Telecommute Job Location: Raritan, NJ Job Type: Contract Job Overview: Pay Range: $51hr - $56hr Responsibilities: Resolving incident cases.Monitor capacity, performance, and availability using popular network tools and act to correct anomalies when needed.Incident tracking to ensure continuity across shifts.Vendor management with PSTN Service provider, O

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Third Party, Contract

Depends on Experience

Business Systems Analyst with Genesys Cloud CX

Dallas, Texas

•

Today

Bank Columbus OH Or Akron OH but can sit at any of the locations per the footprint- onsite Locations within footprint: Ohio - Akron, Cincinnati, Cincinnati, Cleveland, *Columbus (HQ)North Carolina - CharlotteIllinois - ChicagoTexas Dallas, Houston, Fort Worth, AustinGeorgia AtlantaTennessee - Nashville Florida Orlando, TampaMichigan - Detroit, Flint, Midland, Bloomfield HillsMinnesota - MinnetonkaPennsylvania - PittsburghIowa - Waterloo Needed ASAP Contract- 6 months + Must work on W2 Multipl

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Contract

Depends on Experience

Project Manager with Genesys Cloud Call Center Operations --(Industry: Healthcare / Pharmaceutical / Patient Services)

Remote

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9d ago

Project Manager / Data Analyst Genesys Cloud Call Center Operations (Industry: Healthcare / Pharmaceutical / Patient Services) 14+ years of experience in Project Management, Business Analysis, Operations Analytics, or Contact Center Operations Experience working within a Genesys Cloud call center environment Strong understanding of contact center operations, reporting, and KPI analysis Experience supporting customer service, healthcare operations, patient support, or service delivery teams Adva

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Third Party, Contract

Depends on Experience

Genesys Cloud CX consultant

San Antonio, Texas

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16d ago

Job Title: Genesys Cloud CX Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site) & Tyson, VA(Onsite) Experience: 9+ years on Genesys platforms (Cloud CX preferred) Rate : $55-60/hr on C2C About the Role This role is designed for a skilled Genesys Cloud CX professional with strong expertise in platform administration, IVR/call flow development, issue analysis, and business support. The position requires assessing the current contact center environment, identifying platform

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Contract

Depends on Experience

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Senior Genesys Engineer jobs