Senior Genesys Engineer jobs

L3 Support Engineer (Genesys Contact Center Platform)

Spring, Texas

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Today

Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including routing, reporting, and voice infrastructure. - Lead resolution of complex and escalate

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Full-time

Depends on Experience

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

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Today

Title: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys Contact Center components including rou

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Full-time, Third Party, Contract

Genesys Cloud Architect /Sr Telecom Engineer

Albuquerque, New Mexico

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Today

Description We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high-performing contact center environment. Key Responsibilities Lead the end-to-end architecture of Genesys Cloud CX, including voice, dig

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Full-time

L3 Support Engineer Genesys Contact Center Platform

Spring, Texas

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5d ago

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Contract

$40 - $50

Genesys (Pure Engage On-prem) Platform Engineer ::: Phoenix, AZ ::: Long Term

Phoenix, Arizona

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8d ago

Job Title: Genesys (Pure Engage On-prem) Platform Engineer Location: Phoenix, AZ Duration: Long Term Job Description: Strong experience with Genesys Integration Platform. Major Framework components include the Configuration Server, Configuration Database, Stat Server, Interaction Concentrators (ICON), Solution Control Servers (SCS), Message Server, Genesys Administrator Extension (GAX), Proficiency in Go and Python development, Strong debugging and troubleshooting skills in distributed systems,

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Contract, Third Party

Depends on Experience

Genesys Engineer

Phoenix, Arizona

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8d ago

Role summaryThe Genesys Engineer will design, implement, configure, and support enterprise contact center solutions on the Genesys PureEngage platform, with a key focus on Framework layers, reporting (GIM/ICON/Pulse), and ORS/SIP/WDE components. Key responsibilitiesDesign, implement, and maintain Genesys PureEngage contact center solutions across voice and digital channels. Install, configure, and administer Genesys Framework layers and core components (Configuration Server, Message Server, TSer

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Contract

Depends on Experience

Genesys Contact Center Platform

Spring, Texas

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Today

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Contract, Third Party

AI Architect Contact Center (Genesys & Agentic AI) - Seattle, WA [hybrid - FullTime

Seattle, Washington

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Today

Solutions Architect / AI Architect Contact Center (Genesys & Agentic AI) Seattle, WA Full Time Job Summary We are seeking an experienced Solutions Architect / AI Architect specializing in Contact Center implementations, with strong expertise in Genesys platforms and Agentic AI solutions. The ideal candidate will design, architect, and lead intelligent contact center transformations by integrating conversational AI, autonomous agents, and cloud-based customer engagement platforms to deliver sc

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Full-time

Genesys Cloud DevOps Engineer

Charlotte, North Carolina

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Yesterday

Job Title:Genesys Cloud DevOps Engineer (Terraform / CI-CD) Onsite Charlotte, NC Location:Charlotte, NC Work Mode:Onsite 3 Days per Week Duration:Full-Time update as needed) Job Description: Value technology inc looking for a skilledGenesys Cloud DevOps Engineerto support and manage cloud infrastructure and CI/CD pipelines. The ideal candidate will have strong experience withGenesys Cloud,Terraform, andDevOps practices, and be available to workonsite in Charlotte for 3 days per week. Re

Full-time

Depends on Experience

Program Manager - CCaaS (Genesys)

Newtown Square, Pennsylvania

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Today

Job Title: Program Manager CCaaS (Genesys) Location: Newtown Square, PA Work Model: Hybrid Onsite 2 3 days per week Experience: 10+ years preferred (flexible based on fit) Job Summary We are seeking an experienced Program Manager to lead a high-impact Contact Center as a Service (CCaaS) transformation initiative. This role will be responsible for managing the end-to-end implementation and migration from legacy contact center platforms to Genesys. The ideal candidate will bring strong program lea

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Third Party, Contract

Genesys SME / Contact Center Solutions Architect

Remote

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16d ago

The client is seeking an experienced Genesys Subject Matter Expert (SME) to assess, optimize, and stabilize an existing Genesys contact center implementation. This role requires a hands-on, consultative professional who can evaluate the current state, provide recommendations, and execute approved improvements across IVR, routing, reporting, dashboards, and analytics. The engagement will be outcome-driven, with defined weekly and monthly deliverables following an initial assessment phase. Key Res

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Full-time

$65 - $85

IVR Genesys Cloud Developer - DIRECT HIRE

Des Moines, Iowa

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Today

Description GENESYS CLOUD CX IVR DEVELOPER - IMMEDIATE HIRE!! HYBRID - Des Moines Iowa Based POSITION ** 4 DAYS / WEEK ONSITE DES MOINES, IOWA WILL PAY RELOCATION ASSISTANCE PLUS 10-12% BONUS AWESOME FINANCIALLY STABLE COMPANY ! DIRECT HIRE / Permanent FOR THE RIGHT LONG-TERM CANDIDATE, Sponsorship can be provided! UP TO $135K + 10% + BONUSI MMEDIATE BENEFITS/ PROFIT SHARING 401K + RELOCATION ASSISTANCE. Our financially strong & Stable, and GROWING client is looking to hire a Genesys Clo

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Full-time

USD 110,000.00 - 135,000.00 per year

Director, IT (Telecom / Genesys Cloud) - REMOTE

Remote or Long Beach, California

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Today

Job Description Job Description Job Summary The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem. This role oversees cloud-based technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, and employees. The director leads multidisciplinary teams responsible for

Full-time

Genesys Technical Specialist

Tysons, Virginia

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Today

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys techni

Full-time

Genesys Composer Routing Developer

Remote

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Today

Our client, a global software company, is looking to hire 3 Genesys Composer Routing Developer for a 3-6 month contract. The consultants will be working remotely supporting routing and another for Engage eservices/ digital. Required Skills: Minimum seven years voice/routing experience (Genesys Composer experience) Experience using Genesys composer to create and maintain complex routing strategies Strong leadership and organizational skills Excellent communication and presentation skills with s

Contract

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Senior Genesys Engineer jobs