Senior Helpdesk Manager Jobs

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Help Desk Manager

Titan Technologies

•

Destin, FL, USA

Full-time

Job Summary: Titan Technologies has an immediate opening in Destin, FL for a Help Desk Manager to support our Florida-based IT Services Programs. If meaningful work and having an impact is important to you, consider this opportunity! In this role, you will be responsible for overseeing the day-to-day operations of our help desk teams that handle T1/2 incidents and triaging and resolving calls, chats, emails, and online tickets in support of internal and external help desk projects. Ideal candida
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Posted 2 days ago

Sr Manager, Help Desk

Maximus, Inc.

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Remote or McLean, VA, USA

Full-time

The Senior Help Desk Manager oversees the Help Desk and manages escalations from and builds relationships with business leadership and sets strategic direction of the team. The purpose of the position is to ensure the teams are providing the highest possible level of customer service, with focus on continuous improvement. The Senior Help Desk Manager is the escalation point for all situations which the Help Desk Manager, Supervisors or the team are unable or lack authority to resolve. Job Dutie
Posted 2 days ago | Updated 2 hours ago

IT Helpdesk Manager

Dogwood Management Partners, LLc

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Fort Belvoir, VA, USA

Full-time

Dogwood Management Partners, a certified SDVOSB, is seeking an IT Helpdesk Manager for an important federal client in Fort Belvoir, VA. This full-time role offers a salary, plus excellent benefits. W2 hourly rate setup is also available. All candidates will be subject to a complete background check. No H1 visas or third parties please. Preferred Experience: CPA, PMP, and/or CDFM desired Position Requirements: Active DoD Secret Clearance4+ years of Oracle DAI experienceKnowledge of multiple Def
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Posted 19 days ago

Sr. Level Helpdesk Desktop Support

Wise Men Consultants

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Houston, TX, USA

Contract

Job Title: Sr. Level Helpdesk Desktop Support Role Location: Downtown, Houston, TX (Hybrid) Type: 6-12 Months Contract with High possibility of extension Direct Client Locals are MUST Rate: $35/Hr on W2 Required Skills Minimum Qualifications and Experience - Computer Service (3+ years) - Customer Support (3 + years) - Enterprise Support Experience (3+ years) - Help Desk Systems Administration (3+ years) - Minimum 2-year degree (preferably in Computer Science) or alternately 2 years experience P
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Posted 3 days ago

Sr. Level Helpdesk Desktop Support Role - C2C - Direct Client

Wise Men Consultants

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Quintana, TX, USA

Contract, Third Party

Role: Sr. Level Helpdesk Desktop Support Role Location: Quintana, TX Duration: 12+ Months Job Description Provide timely and professional resolution of user requests for help and other services, provide technical support for end users and prepare hardware for new employees and contractors. Assist in the creation and upkeep of IT documentation and procedures and other knowledge repositories. Contribute to the development of policies pertaining to the help desk and desktop support. This is a hand
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Posted 3 days ago | Updated 2 days ago

IT Manager - Associate (IT Helpdesk and Service Delivery)

Brainhunter Systems Ltd

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Jersey City, NJ, USA

Contract

Job Role/Title: Associate Manager IT Helpdesk Job Location: New York City, New York, USA Project Duration: Long Team Contract - initial contract of 18 months, with keen possibilities of further extension. Work Hours: 40 hours per week, typically Monda to Friday - 8:00 a.m. to 5:00 p.m. / 9:00 a.m. to 6:00 p.m. (EST) Remote-Work Options: Hybrid Work setting, 2 days/week in the office required. Key Skillset / Ideal Resource for thie Role: Must have hands-on expertise with ITIL, IT Service Managem
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Posted 2 days ago | Updated 2 days ago

Help Desk Manager

Kforce Technology Staffing

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Memphis, TN, USA

Full-time

RESPONSIBILITIES: Kforce has a client in Memphis, TN that is seeking a Help Desk Manager. Summary: As a Help Desk Manager, you will manage the activities and responsibilities of our service desk team. As part of IT's leadership team, the manager is responsible for ensuring services and support are provided using excellent customer service levels, resolving all technical issues with the appropriate sense of urgency. The Help Desk Manager will make a large impact on the organization by introducing
Posted 13 hours ago | Updated 2 hours ago

IT Support Help Desk Manager

TEKsystems c/o Allegis Group

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Thornton, CO, USA

Full-time

We are currently searching for a IT Support/Service Desk Manager for our customer in North Denver area. Description: Our Customer is seeking an Information Technology Service Desk Manager responsible for the strategy execution, supervision, management, maintenance and coordination of the IT Service Desk resources to ensure the business-centric timely delivery of a superior customer service experience handling digital workplace-related incident resolution and request fulfillment to end users com
Posted 8 days ago | Updated 5 hours ago

IT Help Desk Manager / IT Technical Support

TEKsystems c/o Allegis Group

•

Thornton, CO, USA

Full-time

We are currently searching for a IT Support/Service Desk Manager for our customer in North Denver area. Description: Our Customer is seeking an Information Technology Service Desk Manager responsible for the strategy execution, supervision, management, maintenance and coordination of the IT Service Desk resources to ensure the business-centric timely delivery of a superior customer service experience handling digital workplace-related incident resolution and request fulfillment to end users com
Posted 8 days ago | Updated 5 hours ago

"Senior Help Desk Technician" (NOT REMOTE)

Cambridge Resources Inc

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King of Prussia, PA, USA

Full-time

3 DAYS ONSITE LOCATION KING OF PRUSSIA PA. Must have clean D/L & own car (Local travel PA,NJ Salary 80K NOT REMOTE NO 3RD PARTIE CLIENT DOES NOT SPONSOR Key Responsibilities: Act as the initial point of contact for customers seeking technical assistance via phone, email, or in person.Conduct remote troubleshooting using diagnostic techniques and relevant questions.Determine optimal solutions based on customer-provided issue details.Guide customers through the problem-solving process.Escalate u
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Posted 9 days ago | Updated 1 day ago

Help Desk Manager

Robert Half

•

Richmond Heights, OH, USA

Full-time

Description The incumbent will serve as the focal point for consistent and reliable delivery of all IT services to the organization's workforce and extended stakeholders. The incumbent will work closely with other areas with the IT team to ensure IT solutions meet performance and capability requirements, that standard operational work is fully documented, and that assigned tickets and project work is delivered with service levels. The incumbent will also be a focal point for functional teams see
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Posted 9 days ago | Updated 5 hours ago

Help Desk Manager | Tech Support Lead

Robert Half

•

Urbandale, IA, USA

Full-time

Description We are seeking a skilled and experienced Help Desk Lead Manager to oversee our team of Tier 1 technical support specialists. As a Help Desk Lead Manager, you will play a pivotal role in ensuring the timely and effective resolution of technical issues for our employees and contractors. You will also be responsible for mentoring and developing your team to ensure they have the skills and knowledge they need to provide exceptional customer service. Essential Duties and Responsibilities
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Posted 16 days ago | Updated 5 hours ago

Help Desk Manager - Boston, MA

Motion Recruitment Partners, LLC

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Boston, MA, USA

Full-time

This client is a leader in construction services and construction management for the city of Boston and the Greater Boston area. They are in need of a Help Desk Manager to act as a hands off manager for a small team. In the role as the Help Desk Manager you'll be in the high impact position of overseeing the IT Department's end user support operations. You'll be managing a tight-knit team and be doing 80% management and 20% hands on responsibilities tackling escalated high level issues. You'll b
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Posted 30 days ago | Updated 5 hours ago

Help Desk Manager

Robert Half

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Remote or Manchester, NH, USA

Full-time

Description Position Overview: We are looking for an experienced Helpdesk Manager to oversee and lead our helpdesk operations. The ideal candidate will be a hands-on leader with a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service. The Helpdesk Manager will play a crucial role in ensuring the smooth operation of our IT support services and will be responsible for managing a team of support technicians. Responsibilities: Team L
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Posted 22 days ago | Updated 5 hours ago

Helpdesk Manager

Apex Systems

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Washington, DC, USA

Full-time

Job#: 2001727 Job Description: - Help Desk Manager - ** Direct Hire: $110,000 Salary ** (Washington, DC) !! Apex Systems has an Immediate Need for a Help Desk Manager in Washington, DC !! This will be an "Permanent Hire to Client" opportunity, supporting one of our Largest Government Clients Across the United States! Please see below for additional details: APPLY BY !! Emailing Your Resume To: - Job Title: Help Desk Manager - Location: Washington, DC - Contract Layout: Permanent / Direct Hire
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Posted 37 days ago | Updated 9 hours ago

Help Desk Manager

Robert Half

•

Littleton, MA, USA

Full-time

Description Overview: Location: Littleton, MA - This will be a hybrid schedule, 3 days on site, 2 days off site. They will oversee a team of 5: o Information Systems Support Specialist I o Information Systems Support Specialist II o Information Systems Support Specialist o Information Systems Support Technical Lead o Information Systems Support Specialist IV Requirements Qualifications: Minimum 10 (preferably 15 plus) years Helpdesk/IT Support/Sysadmin/Application Support experience Minimu
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Posted 20 days ago | Updated 5 hours ago

Help Desk Manager | Remote

Isoftech Inc

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Remote

Contract

Responsible for managing day-to-day operation and direct supervision of all Service Desk personnel. Ensure that contract requirements and contract SLAs and performance criteria are met. Supports continual development of the Service Desk function, to include promoting a service-oriented culture and maintaining Service Desk SOPs. Supports interactions with other teams and manages queues. Creates daily and weekly reports. Monitors incidents and requests, and possible causes for increases or deviati
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Posted 48 days ago | Updated 16 hours ago

Help Desk Manager

Apex Systems

•

King of Prussia, PA, USA

Full-time

Job#: 1372370 Job Description: Apex Systems is partnering with our client MedRisk to find a Help Desk Manager for to join their team as Full-Time Employee. MedRisk is located in King of Prussia, the role is mainly remote but with some on-site piece. We are seeking a candidate with experience help desk management, knowledge of ServiceNow, & some technical experience. If interested in learning more please send over your resume to This person should have technical experience in the following: 1.
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Posted 60+ days ago | Updated 9 hours ago

Help Desk Service Specialist - Senior

SAIC

•

Scott Air Force Base, IL, USA

Full-time

Job ID: 2314820 Location: SCOTT AFB, IL, US Date Posted: 2023-10-26 Category: Information Technology Subcategory: IT Systems Engineer Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinoi
Posted 41 days ago | Updated 6 hours ago

Sr. Help Desk/Support Engineer (hybrid)

ConsultNet, LLC

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New York, NY, USA

Full-time

Sr. Help Desk/Support Engineer (hybrid) New York City, NY 6month contract to hire Pay Range: $50.00 - $70.00per hr / Salary Target: $100K - $150K Job Description: Our client is an investment private equity firm based in New York City. They are backfilling a Sr. Help Desk/Support Engineer that can carry a heavy 'bag' of responsibilities. This includes all things related to Help Desk & Support as well as Systems Administration. You will be providing local and remote support to all of their 'field
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Posted 34 days ago | Updated 8 hours ago