Service Desk jobs in Germantown, MD

Arlington, Virginia

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Today

Role: Service Desk Manager Location: Arlington, VA(Onsite) Duration: 12+ Months Contract Visa:USC Required Skills & Experience 7 12 years of IT Service Operations experience with at least 3 years in team leadership. Strong proficiency in ServiceNow ITSM, including: o Incident/Request/Change/Problem workflows o Scripting basics & form customization (good to have) o Dashboarding & reporting o CMDB/Asset Management Experience managing distributed teams and 247 operations. Familiarity with ITIL proc

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Contract

Depends on Experience

Service Desk Agent-Junior

Arlington, Virginia

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Today

Overview The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. This position performs all duties and responsibilities in accordance with the M

Full-time

Depends on Experience

Service Desk Analyst

Arlington, Virginia

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Today

About the Opportunity DMI is seeking a skilled and customer-focused Service Desk Analyst - Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users. The ideal candidate will have 4-5 years of relevant experience, strong technical troubleshooting skills, and a commitment to delivering excellent service. Duties and Responsibilities: Provide advanced (Tier 1) technical support for hardware,

Full-time

IT Service Desk Technician

Germantown, Maryland

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Today

Key Responsibilities 1. Critical Incident Resolution Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support.Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints.Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly.Participate in major incident response bridges, providing subject matter ex

Full-time

USD 90,000.00 - 100,000.00 per year

Service Desk Technician - TS/SCI

Springfield, Virginia

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13d ago

U.S. Citizenship Required Active TS/SCI Security Clearance Required Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you ll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You ll play a key part in keeping operations running smoothly while delivering exceptional

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Full-time

$51.44 - $56.25

Service Desk Manager

Washington, District of Columbia

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Today

Job#: 3013701 Job Description: For immediate response, please send to : Updated WORD resume, desired hourly/salary rate, and best time to speak! Position: IT Service Desk Manager Location: Washington, DC - L'Enfant Plaza (100% ONSITE) Duration: 6 Month Contract to Hire (2 Option Years Left) MUST HAVES: Ability to obtain and maintain a Government Public Trust | Bachelor's & 5-8+ years of managerial experience AND CompTIA A+ or ITIL certificationExperience managing/leading teams of 5-10+ repo

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Full-time

Tier I Service Desk Specialist

Washington, District of Columbia

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Today

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each tea

Full-time

Service Desk Team Lead (Day Shift)

Arlington, Virginia

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Today

Overview DecisionPoint is seeking an experienced Service Desk Team Lead to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This position is on government site at 4601 N. Fairfax Ballston One. It is the first line of IT support for the CISA environment supporting CISA end users, with a team of subordinate contractor staff reporting to the Team Lead. The TOC team re

Full-time

SIPR Service Desk Specialist

Alexandria, Virginia

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Today

Overview GovCIO is currently hiring for a SIPR Service Desk Specialist. This position is located in Alexandria, VA and is an on-site position. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repair

Full-time

USD 65,000.00 - 74,000.00 per year

SIPR Service Desk Specialist

Alexandria, Virginia

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Today

Overview: GovCIO is currently hiring for a SIPR Service Desk Specialist. This position is located in Alexandria, VA and is an on-site position. Responsibilities: Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repair

Full-time

Compensation information provided in the description

Service Desk Technician L1

Washington, District of Columbia

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

USD 25.00 - 32.00 per hour

Service Desk / Client Support - Supervisor, IT Service Desk

Springfield, Virginia

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22d ago

Now Hiring: IT Service Desk Supervisor Preferred Location: Springfield, MO Alternate Location (if local): Galveston, TX Department: IT Services | Type: Full-Time | On-site Are you a tech-savvy leader ready to take your career to the next level? We're seeking an IT Service Desk Supervisor to lead a high-performing team and elevate our IT support experience. This is an on-site position, with Springfield, MO as the preferred location. Candidates located in Galveston, TX may also be considered. What

Full-time

IT Service Desk Manager

Springfield, Virginia

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29d ago

PLEASE NOTE: This role requires a minimum of four days a week in the office, located in Springfield, Illinois. About Us: At INB, a career is more than just a job; it's a chance to make a meaningful impact in the communities we serve. As a locally owned, community-focused bank, we're proud to help individuals, families, and businesses achieve their financial goals through personalized service and trusted relationships. Our success is driven by a team that genuinely cares about our customers, our

Full-time

USD 90,000.00 - 110,000.00 per year

Service Desk Analyst

Oxon Hill, Maryland

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Today

Job#: 3014579 Job Description: Position: Service Desk Analyst Location: Oxon Hill, MD (100% ONSITE) Duration: 6 Month Contract to Permanent Hire with the Client MUST HAVE: Ability to Obtain a DHS Public Trust | Bachelor's & 2+ years OR 6+ YearsExperience with ServiceNow and/or Remedy and remote control softwareExperience installing, upgrading, and removing software Ability to work an 8-hour shift between 6am and 7:30pm, Monday through Friday Pay Rate: $26.44/hr. $55K Job Description: Our

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Full-time

Compensation information provided in the description

Service Desk Team Lead Remote

Remote or Detroit, Michigan

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Today

job summary: We are looking for an experienced and operational-savvy Team Lead to guide a Shared Service Desk team of 10+ agents. In this role, you will be the tactical "boots on the ground" leader, ensuring high-quality support across [multiple clients / diverse internal departments]. The ideal candidate is not just a technical escalation point, but a people leader capable of driving performance, managing complex SLAs, and maintaining high morale in a fast-paced, multi-tenant support environme

Full-time

USD20 - USD21

Service Desk Analyst (100% Remote)

Remote or New York, New York

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in New York, NY. This person will be responsible for first point of contact IT Helpdesk support for users at a large hospital system in NYC. This role is 100% remote but looking for candidates in the NYC Metro. Summary: Join our frontline IT support team! As a Service Desk Analyst, you'll provide real-time coverage across phone, email, and request queues, resolving Level 1 and 11/2 incidents and requests. You will be t

Contract

$22.50 - $30.00 hourly

Service Desk Agent

Remote

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Today

Service Desk Agent- RemoteWe are seeking a Service Desk Engineer to support the crucial Joint Operational Medicine Information Systems (JOMIS) healthcare delivery applications. Role Overview We are looking for motivated individuals to join our Service Desk team as agents. While prior experience in IT is beneficial, it is not required. Due to our Service Desk supporting medical related applications, we also highly value experience in the medical profession, as the skills developed in patient care

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Full-time

Depends on Experience

Associate Service Desk Technician – Tier I (SCA - Shift 1)

Remote

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Today

Overview GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in

Full-time

USD 47,500.00 - 47,500.00 per year

Associate Service Desk Technician – Tier I (SCA - Shift 1)

Remote

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Today

Full-time

USD 47,500.00 - 47,500.00 per year

Associate Service Desk Technician – Tier I (SCA -Shift 1 & 3, Sat)

Remote

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Today

Full-time

USD 47,500.00 - 47,500.00 per year

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Service Desk jobs in Germantown, MD, USA