Service Management jobs in Darnestown, MD

Washington, District of Columbia

•

Today

Job ID: 2614648 Location: Washington, DC, US Date Posted: 2026-07-16 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, a

Full-time

USD 120,001.00 - 160,000.00 per year

ITIL Service Management Consultant - (NPW)

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Sr Director Analyst - IT Service Management

Remote or Texas

•

Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

•

Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

•

Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

•

Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

Senior Product Manager, B2B Service Case Management & Ticketing

Reston, Virginia

•

2d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The TruOps Digital Experience team is responsible for modernizing TransUnion's global operational platforms and enabling more efficient, scalable, and customer-focused service experiences. This role sits on the B2B Service team and will support the modernization of case management and ticketing capabilities across Salesforce, helping advance one of Global Operations' top transformation pr

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Product Manager, B2B Service Customer & Partner Portals

Reston, Virginia

•

2d ago

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The B2B Service team is responsible for modernizing the digital service experience for customers, partners, and internal servicing teams through scalable portal capabilities, self-service workflows, automation, and AI-enabled solutions. This role sits within the broader TruOps Digital Experience organization and supports Global Operations priorities to transform how B2B service is deliver

Full-time

USD 112,500.00 - 187,500.00 per year

Senior Manager, Service Desk

Herndon, Virginia

•

Today

Trusted Connectivity for AI-Powered Dominance. Everfox delivers trusted connectivity to protect the world's most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox protects what matters most by securing how data moves, how users access it, and how threats are neutralized across every domain. We enable mission speed and secure collaboration across networks, domains, and allies, while ensuring the data powering AI an

Full-time

USD 163,900.00 - 198,300.00 per year

Sr. BIT Engineer

Washington, District of Columbia

•

Today

Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, acr

Full-time

USD 102,823.00 - 190,956.00 per year

ServiceNow Business Analyst

McLean, Virginia

•

Today

Job Family: Software Development & Support Travel Required: Up to 25% Clearance Required: None What You Will Do: Serve as a Business Analyst supporting the Platforms - ServiceNow team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives. Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications. Support the design, imp

Full-time

Compensation information provided in the description

Cloud Engineer & ServiceNow Administrator

Arlington, Virginia

•

Today

Position Overview The Cloud Engineer & ServiceNow Administrator provides front-line technical support for product, cloud, and service management-related issues in a secure federal environment. This role troubleshoots basic product and networking issues, responds to customer inquiries through inbound calls and the client case application, and ensures timely resolution or escalation of incidents in alignment with service level expectations. The position also supports ServiceNow administration act

Full-time

Systems Analyst I (Active Secret Clearance) - 1st Shift position - Monday - Friday (7:00 AM - 3:00 PM)

Sterling, Virginia

•

Today

North Edge an AKIMA Company is looking for an Associate Systems Analyst to join our team supporting one of our current government customers. In this role, you will be a part of an overall Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for the Army EM efforts across 100+ military installations worldwide. Candidate must possess active DoD secret clearance and a combination of education and experience demonstrating an understanding of IT service mana

Full-time

USD 50,000.00 - 55,000.00 per year

Service Desk Technician

McLean, Virginia

•

Today

MANTECHseeks a motivated, career-oriented, and customer-focusedService Desk Technicianto join our team inMcLean, VA. you will provide Level 1 IT support and customer service in a dynamic mission environment, serving as a front-facing member of the service desk team. You will assist walk-in users and phone inquiries, manage incident tickets, troubleshoot hardware, software, account access, and network issues, and support first-time logins and other user needs. Deliver end-to-end incident respons

Full-time

Availability Director, IT Core Engineering

McLean, Virginia

•

Today

Overview PenFed is hiring a (Hybrid) Availability Director, IT Core Engineering at our Tysons, Virginia location. The primary purpose of this job is to help improve system availability through prevention of issues causing unavailability, detecting through effective monitoring and early intervention, managing the outage calls with all the stakeholders efficiently and purposefully. This role is critical in ensuring the stability, reliability, and continuous improvement of IT services in a dynamic

Full-time

USD 121,800.00 - 267,473.00 per year

ServiceNow Developer

Hybrid in Washington, District of Columbia

•

2d ago

Job Title: #ServiceNow #Developer Work Location: #Washington, #DC (#Hybrid 3 days per week) The ServiceNow Developer''s primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow''s IT Service Management (#ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables a

Easy Apply

Contract, Third Party

Depends on Experience

Systems Analyst I (Active Secret Clearance) - 2nd Shift position - Monday - Friday (3:00 PM - 11:00 PM)

Sterling, Virginia

•

Today

Full-time

USD 55,000.00 - 57,000.00 per year

Service Coordinator

Darnestown, Maryland

•

Today

This Jobot Job is hosted by: Mark Stein Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $60,000 - $72,000 per year A bit about us: We are a growing Mechanical Contractor providing HVAC and Plumbing solutions for Commercial and Hospitality clients across the country. Our team supports customers through ongoing service and maintenance, equipment repairs and upgrades, renovations, and larger capital projects. We have built our reputation around

Full-time

USD 60,000.00 - 72,000.00 per year

ServiceNow ITSM Process Integrator/Developer

Reston, Virginia

•

8d ago

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our federal customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operat

Full-time

USD 98,614.00 - 167,644.00 per year

ServiceNow ITSM Process Integrator/Developer

Reston, Virginia

•

Today

Full-time

USD 98,614.00 - 167,644.00 per year

Service Management jobs in Darnestown, MD, USA