Service Desk Analyst Jobs in Kentucky

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Service Desk Analyst (Contract)

TEKsystems c/o Allegis Group

Louisville, KY, USA

Full-time

Job Title: Service Desk Analyst 100% Onsite - Louisville, KY 6 Month Contract 10am - 7pm EST, Monday - Friday Top Skills Details: 1.Experience responding to calls/tickets, following-up on open incidents/closed calls, escalate calls as needed. Tracks calls, enters into service management tool, identifies patterns, etc. (prior experience with ServiceNow is a plus) 2.Experience troubleshooting PC's (troubleshooting Windows 7 desktop and laptop systems, windows 10 a plus) system, network diagnosi

Service Desk Analyst

TEKsystems c/o Allegis Group

Louisville, KY, USA

Full-time

Description: RESPONSIBILITES Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively. Escalates trouble calls to appropriate second level resources or to Service Desk leadership; Enters into the service management tool and tracks all calls to identify patterns that may indicate either a systemic problem or a deficiency in training; Advanced knowledge of all aspects of the applicatio

IT Service Desk Analyst

Technology Consulting Inc.

Louisville, KY, USA

Full-time

TCI has an immediate need for an IT Service Desk Analyst in Louisville, KY. This is a contract opportunity and not available for Corp2Corp. SUMMARY The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions. Core support hours are 10:00 a.m. to 7:00 p.m. EST (lunch hour included). Must be flexible to work other hours. RESPONSIBILITIES Ensure that all trouble calls are answere

Service Desk Technician

TEKsystems c/o Allegis Group

Frankfort, KY, USA

Full-time

DESCRIPTION The Service Desk Technician will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required