Service delivery jobs in Charlotte, NC

Hybrid in Charlotte, North Carolina

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Today

JOB SUMMARY The Service Management Lead of the Service Management Office is responsible for ensuring the overall success of the Service Management program. This position focuses on developing, implementing, and overseeing IT services including IT Problem Management, IT Asset Management, IT Change Management, IT Major Incident, and IT Disaster Recover. RESPONSIBILITIES Assist in developing and implementing IT service process and procedures. Oversee processes to ensure adherence and on-going proc

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Full-time

$135000

Service Delivery Manager

Remote

•

Today

We are seeking an experienced Service Delivery Manager to oversee end-to-end service delivery across business-critical applications and infrastructure. The role is responsible for SLA adherence, service governance, operational excellence, and continuous process improvement while ensuring seamless 247 support coordination across global teams. Key ResponsibilitiesService Delivery & SLA ManagementOwn and manage service delivery commitments as per agreed SLAs and OLAs. Monitor SLA, KPI, and performa

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Contract

50 - 60

Manager Service Delivery (Remote in US)

Remote or Boston, Massachusetts

•

Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Oversee daily operations of the development team for the a Medicaid Management Information Systems MMIS Contract, with deep exp

Full-time

USD 86,700.00 - 125,000.00 per year

Logistics Service Delivery Manager

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

USD 127,200.00 - 135,000.00 per year

IT Service Delivery Manager

Remote

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8d ago

REMOTE (PST) Only from the CA Bay Area Exp Needed: 13+ About the Role We are hiring a Service Delivery Manager for a leading American company specializing in Content Delivery Networks (CDN), Cybersecurity, DDoS Mitigation, and WAN services. The SDM will ensure seamless delivery, high service quality, and strong customer satisfaction for enterprise clients. Key Responsibilities Serve as the primary point of contact for IT service delivery, performance, and customer escalations. Ensure adherence

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Full-time

Depends on Experience

Service Delivery Manager

Remote

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5d ago

Service Delivery ManagerRemoteLong term contractRequired Skills & QualificationsBachelors degree in Information Technology, Computer Science, Healthcare Administration, or related field.810 years of experiencein service delivery or operations management, preferably in the healthcare or payer/provider domain.Strong working knowledge ofEDI standards, HIPAA transactions, claims lifecycle, and healthcare data workflows.Experience with EDI tools, clearinghouses, integration platforms, and related tro

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Contract

Depends on Experience

ITSM Service Delivery Manager with ITIL certification

Remote

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9d ago

Please email me your resumes @ ()or call me on my cell . Job Title: ITSM Service Delivery Manager with ITIL certification Location: Remote Duration: 3 months extendable Job Description Service Level and Availability Management ITSM Service The Global Hosting Service Delivery team is responsible for managing Infrastructure Operations, including Major Incident Management, Problem (RCA) Management, Enterprise Change Management, and PagerDuty. Additionally, we are building new service offerings a

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Contract, Third Party

Depends on Experience

Technical Project Manager

Charlotte, North Carolina

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Today

Looking for Technical Project Managers with experience migrating off servers and platforms that are no longer supported within a data center environment. Position Summary: Responsible for end-to-end management and delivery of a material change for a project of high complexity across multiple departments within a single business unit. Facilitates Agile Scrum Master and Waterfall service deliveries as a servant leader, leads and directs the work efforts of resources that are functionally aligned

Full-time

USD 60.00 - 70.00 per hour

BMC Helix Specialist

Remote

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6d ago

Job Title: BMC Helix Specialist Location: Remote Duration: 6 Months Position Overview: We are seeking a highly skilled BMC Helix Specialist with deep, hands-on experience supporting and configuring BMC Helix, including ITSM modules and Digital Workplace (DWP). This role will focus on troubleshooting Helix-specific issues, optimizing system functionality, and supporting multiple shared services groups including Finance, HR, Legal, and Settlement Services. Experience with other BMC products (e.g.

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Third Party, Contract

$60 - $70

ServiceNow HRSD Architect for Remote job, NJ - Occasional Travel to client location

Remote

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5d ago

We are looking for a ServiceNow HRSD Architect for a remote job inNew Jersey with occasional Travel to client location Job Description: ServiceNow HRSD & WSD Architect: Typically requires 10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules Experience with scripting, business rules, UI policies, and other ServiceNow customization features. Experience with CMDB

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Contract, Third Party

Depends on Experience

ServiceNow GRC/ IRM Lead

Remote

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22d ago

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 9

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Full-time

$100,000 - $160,000

Business Analyst

Remote

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5d ago

We are seeking a Business Analyst to work remotely from anywhere in Texas on our W2 doing design, data analysis, reporting, project management assistance, and vendor management, serving as a key liaison between our Austin, Texas client and external providers. This role requires strong analytical and communication skills, broad knowledge of IT architecture and emerging technologies, and the ability to guide teams, address service delivery issues, and ensure alignment with organizational standards

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Contract

55 - 60

SAP Successfactors Business Analyst

Remote

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16d ago

SuccessFactors Senior Business Analyst Location: Remote, USA Start Date: 10/28/25 Required Travel: 20% The SuccessFactors Senior Business Analyst partners with corporate and segment HR directors and their teams to ensure effective use and operation of client s global SAP SuccessFactors environment. Key Responsibilities Configure and maintain the SAP SuccessFactors system (Employee Central, Recruiting and Onboarding, Succession and Development, Learning, Performance and Goals, Calibration, and

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Third Party, Contract

Depends on Experience

ServiceNow HRSD Architect - Remote Job - New Jersey

Remote

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5d ago

Title: ServiceNow HRSD Architect -HRSD Location: New Jersey (Hybrid) Required skills: ServiceNow, HRSD, ITSM, ITOM, WSD (Workplace Service Delivery), Source to Pay modules : Typically requires 12+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules Experience with scripting, business rules, UI policies, and other ServiceNow customization features. Experience wit

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Third Party, Contract

Depends on Experience

G2 Senior Systems Administrator | Active Top Secret clearance

Remote

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Microsoft Windows Server, System Administration, Virtual Environments Certifications: None Experience: 6 + years of related experience ship Required: Yes Job Description: Transform technology into opportunity as a Senior Systems Administrator at GDIT. Sh

Full-time

USD 99,450.00 - 134,550.00 per year

ServiceNow Technical Consultant/Business Process Consultant - CSM/SPM/FSM/HRSD

Remote or Hybrid in Paris, Île-de-France

•

Yesterday

Role:STC/BPC - CSM/SPM/FSM/HRSD Location:European Union/Remote Required:French-speaking Scope: High-level expertise; advisory, minimal hands-on. Implementation background for the following ServiceNow applications: Field Service Management (FSM)Strategic Portfolio Management (SPM)Customer Service Management (CSM)Topics include for CSM: Guide the customer on best practices for CSM.CSM in the context of Problem Management.Simplification of CSM catalog items. Implementation background for the follo

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Part-time

Depends on Experience

ServiceNow HRSD Architect

Remote

•

Today

Typically requires 10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules. Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules * Experience with scripting, business rules, UI policies, and other ServiceNow customization features. * Experience with CMDB/CSDM, Discovery, and Service Mapping. * Experience with ServiceNow integrations with third-party systems. * Experience with ITIL principles and best practices. Expe

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Contract, Third Party

Depends on Experience

Vice President of Managed Services

Remote

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16d ago

Position Title: Vice President (VP) of Managed Services Position Type: Full-Time / Exempt Location: Huntsville, AL / Remote SOC Code: 11-1011 Salary*: $150,000 - $200,000 plus eligibility for executive bonus *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales

Full-time

$150,000 - $200,000

IT End User Services Specialist

Remote or Lufkin, Texas

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Today

Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has

Full-time

USD 26.70 - 39.71 per hour

DAPO Specialist (Pharmacy) - Remote US

Remote or Milwaukee, Wisconsin

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Today

It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you've honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work

Full-time

USD 30,500.00 - 41,600.00 per year

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Service delivery jobs in Charlotte, NC, USA