Hybrid in Charlotte, North Carolina
•
Today
Key Duties and Responsibilities Operational Excellence: Own availability, performance, and resilience targets across all Retirement & Insurance production systems. Deliver measurable improvements in MTTR (Mean Time to Resolution), change success rates, and proactive issue detection. Vendor Ecosystem Orchestration: Govern and optimize a complex managed services portfolio ensuring accountability, cost efficiency, and service level achievement. Transform vendor relationships from transactional
Full-time
USD 198,100.00 - 308,400.00 per year













