Hybrid in Santa Clara, California
•
23d ago
About the Role: Our Client is automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The team needs a core technical BA who can work directly with highly technical customers, speak architecture and APIs, and produce crisp specs the dev/integration teams can build. What you ll do Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/serials, contrac
Easy Apply
Contract, Third Party
$75 - $80