Telephony jobs in East Walpole, MA

Technical Writer- IVR/Contact Center/Telephony

Remote

•

2d ago

Position: AI-Aware Technical WriterLocation: Remote (West Coast)Duration: 6 -12+ Months (Possible Extension)OverviewWe are seeking anAI-Aware Technical Writerto create clear, accurate, and user-focused documentation for AI-enabled customer experience, contact center, andautomation platforms. This role will support documentation for AI-driven tools such as chatbots, virtual agents, IVR workflows, knowledge management systems, voice AI, analytics, and customer support automation.The ideal candidat

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Contract

Depends on Experience

UC/Telephony Software Engineer

Remote or Dedham, Massachusetts

•

5d ago

Basic Qualifications Requires a Bachelor's degree in Software Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. No clearance is required. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a software engineer for the NC3

Full-time

USD 124,216.00 - 137,803.00 per year

AWS Telephony / IVR Application Developer - R01565565

Remote or St. Louis, Missouri

•

5d ago

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio ta

Full-time

USD 70.00 - 75.00 per hour

Telephony / Unified Communications Engineer

Remote

•

5d ago

Immediate need for a talented Telephony / Unified Communications Engineer. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:26-18476 Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Platform Administr

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Contract

$65 - $70

Senior IP Telephony Engineer (Remote)

Remote or Austin, Texas

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5d ago

Who We Are Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full

Full-time

USD 130,450.00 - 142,375.00 per year

Telephony System Administrator

Remote

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6d ago

Department: Information Technology / Contact Center Operations Reports To: Director of IT or Contact Center Technology Manager Employment Type: Full-Time Position Summary The TCN System Administrator is responsible for the administration, configuration, maintenance, and optimization of the TCN cloud-based contact center platform. This role supports business operations by managing system configurations, telephony services, user access, campaign settings, integrations, reporting, and troubleshooti

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Full-time

0 - 0

Sr. Microsoft Systems Administrator

Boston, Massachusetts

•

Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Microsoft Systems Administrator for a contract assignment with one of our premier Infrastructure Services clients in Boston, MA. The Sr. Microsoft Systems Administrator will manage and secure our Microsoft 365 and Azure environments. Responsible for the Microsoft 365 and Zoom incl. Telephony environments. The role supports the onboarding and integration of multiple acquired firms, including data transfers utilizing a variety

Contract

USD 67.87 - 67.87 per hour

General/Interdisciplinary Engineer

Bedford, Massachusetts

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5d ago

General/Interdisciplinary Engineer General Engineer, Journeyman Hanscom Air Force Base Bedford, MA HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide. HX5 is currently seeking a General/Interdisciplinary Engineer to support the HNC Division at Hanscom Air Force Base, MA. Essential Duties and Resp

Full-time

USD 87,000.00 - 116,000.00 per year

Senior Software Engineer - Customer Experience Platform

Remote or Boston, Massachusetts

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5d ago

About the team The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: Customer self-serve experiences within the Hopper app and partner-integrated flowsInternal agent platforms that enable efficient, high-quality human resolutionHTS Assist, Hopper's flagship agentic AI pla

Full-time

CCaaS Service Solutions Architect (NiCE)

Remote

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19d ago

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

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Full-time

110,000 - 125000

Urgent !! Amazon Connect Voice Engineer !! Remote

Remote

•

7d ago

We are hiring forAmazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest.Job Title: Amazon Connect Voice Engineer (Java)Location: RemoteDuration: 6+ Months of contractResponsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call

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Third Party, Contract

Depends on Experience

Network Operations Lead - Base Infrastructure (BIM)

Bedford, Massachusetts

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5d ago

The Network Operations Lead serves as a critical Subject Matter Expert (SME) driving the successful execution of the Base Infrastructure Modernization (BIM) program across Department of the Air Force (DAF) and United States Space Force (USSF) installations. In this role, you will act as the operational bridge between the Program Management Office (PMO), MAJCOM/FLDCOM leadership, and commercial vendor operations. Leveraging your extensive background as a DAF Communications Squadron (CS) Officer o

Full-time

USD 128,000.00 - 150,000.00 per year

Cleared Network Engineer- Genesys Cloud CX Engineer

Remote

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3d ago

Cleared Network Engineer-Genesys Cloud CX Engineer This is a Full-Time Remote role supporting a Large Government Consulting Firm. This position does require an Active Government Clearance (Public Trust or Higher). Full benefits, PTO, and paid holidays is inclusive to this offer. Number of Available Positions: 2 Salary Target: $110K-$140K/YR (Salary is flexible based on the relevant years of professional experience and background related to the position) Requirements: Active/Current Governmen

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Contract

110,000 - 140,000

Systems Administrator

Remote

•

Today

Exciting Systems Administrator position with an established Wealth advisor firm. Senior Microsoft Systems Administrator - with Oracle Opera Cloud skills Job Description: Integration and configuration of Opera Cloud The Sr. Microsoft Systems Administrator will manage and secure our Microsoft 365 and Azure environments. Responsible for the Microsoft 365 and Zoom incl. Telephony environments. The role supports the onboarding and integration of multiple acquired firms, including data transfers ut

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Contract

$50 - $70

CX Outbound Solution Engineer

Remote

•

5d ago

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and cus

Full-time

Applied AI Engineers

Remote

•

5d ago

What you can expect Collaborate cross-functionally to deploy production AI agents for strategic customers within 90 days, accelerating revenue and directly shaping our scalable product roadmap. Partner across Sales, Product, and Engineering to prove technical value, working hands-on with voice AI, integrations, and real customer data. Turn field insights into platform capabilities that scale, ensuring every deployment makes the next one faster. Your work directly accelerates revenue and shapes

Full-time

USD 124,000.00 - 271,200.00 per year

Upmarket Solutions Engineer, Zoom Phone

Remote

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5d ago

What You Can Expect As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams-from designing solutions that solve complex business challenges to collaborating with product and engineering teams to s

Full-time

USD 146,000.00 - 319,400.00 per year

Professional Services Engineer

Remote

•

5d ago

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in

Full-time

Manager, Software Engineering - Contact Center Pro

Remote or Glendale, California

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5d ago

Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13-14 engineers working on some of the most critical and forward-moving areas of our platform - calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adapta

Full-time

Compensation information provided in the description

Infrastructure Design Technician

Remote or Charlotte, North Carolina

•

Today

Our client is looking for an Infrastructure Design Technician for a 5-month contract and will be working remotely. Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world. Contract Duration: 5 Months Required Skills & Experience At least 2 years of TIRKS experience, including functional knowledge and circuit-level understanding. Hands

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Telephony jobs in East Walpole, Walpole, MA 02032, USA