Telephony jobs in East Walpole, MA

Dedham, Massachusetts

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Today

Basic Qualifications Requires a Bachelor's degree in Software Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. No clearance is required. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a software engineer for the NC3

Full-time

USD 124,216.00 - 137,803.00 per year

Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 175,000.00 - 195,000.00 per year

Telephony Engineer

Remote

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2d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Contact Center Engineer (ACD / Telephony)

Remote

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17d ago

Position- Contact Center Systems Engineer (ACD / Telephony) Type- Remote Visa- GC Location- DC Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platformsspecifically Avayaalongside strong capabilities in SIP trunking, IVR design, troubleshooting traces,

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Contract, Third Party

Depends on Experience

Telephony Engineer – AI Conversation Specialist (Kore.ai)

Remote

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Today

Position Title: Telephony Engineer AI Conversation Specialist (Kore.ai) Location: Remote Duration: 6+ Month Contract (Potential Extension) Job Summary We are seeking a Telephony Engineer with expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center to design, deploy, and support AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have strong experience with Conversational AI, NLP, SIP, APIs, and contact center techno

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Contract

Senior UC Software Engineer, Axon 911

Boston, Massachusetts

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Today

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work

Full-time

USD 141,000.00 - 198,000.00 per year

Staff UC Software Engineer, Axon 911

Boston, Massachusetts

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Today

Full-time

USD 168,750.00 - 225,000.00 per year

Senior Telecom Engineer

Milford, Massachusetts

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Today

Overview The Senior Telecommunications Engineer is responsible for the design, implementation, maintenance, and optimization of the Waters Corporation enterprise telecommunications and unified communications systems. This role provides technical leadership for voice, video, contact center, and network communications infrastructure while ensuring high availability, security, scalability, and compliance with organizational standards. The ideal candidate possesses extensive experience with telecom

Full-time

Lead CCAI Engineer

Remote

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4d ago

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Customer Service Coordinator

Remote

•

Today

Customer Service CoordinatorRemote; Monday through Friday; 11:30am-8pm EST IntroductionThis position plays a crucial role in providing exceptional customer service and support. The Customer Service Coordinator will be responsible for managing customer tickets, communicating with customers regarding service issues, and collaborating with internal departments to ensure prompt resolutions. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in

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Contract

25 - 30

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

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2d ago

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

Network Operations Lead - Base Infrastructure (BIM)

Bedford, Massachusetts

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Today

The Network Operations Lead serves as a critical Subject Matter Expert (SME) driving the successful execution of the Base Infrastructure Modernization (BIM) program across Department of the Air Force (DAF) and United States Space Force (USSF) installations. In this role, you will act as the operational bridge between the Program Management Office (PMO), MAJCOM/FLDCOM leadership, and commercial vendor operations. Leveraging your extensive background as a DAF Communications Squadron (CS) Officer o

Full-time

USD 128,000.00 - 150,000.00 per year

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

Senior Amazon Connect / ACCO Cloud Engineer

Remote

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16d ago

Senior Amazon Connect / ACCO Cloud EngineerFederal ClientLocation: [Onsite/Hybrid/Remote]Employment Type: ContractExperience: 8+ years in IT, including 4+ years of relevant AWS and Amazon Connect experiencePosition SummaryWe are seeking a Senior Amazon Connect / ACCO Cloud Engineer to deploy, configure, test, and operationalize the ACCO framework within the customers AWS and Amazon Connect environments. This role requires strong experience with Amazon Connect, AWS cloud services, OpenTofu or Ter

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Contract, Third Party

CCAI Enterprise solutions architect - Remote

Remote

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Today

Role Summary We are seeking a Contact Center Solution Enterprise Architect to lead the strategic design, end-to-end integration, and evolution of our modern contact center ecosystem. In this high-impact role, you will define the enterprise-wide architecture for real-time contact center platforms, combining core telephony, omni-channel routing, and advanced AI specifically Google Contact Center AI (CCAI) and Real-Time Agent Assist. You will bridge the gap between business operations, telephony p

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Contract

Depends on Experience

CX Outbound Solution Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and cus

Full-time

Solutions Engineer III

Remote or Missouri

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Today

Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and

Full-time

USD 92,000.00 - 138,000.00 per year

Principal AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise Support We're searching for a rare type of techn

Full-time

Release Training Engineer

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organizati

Full-time

Senior Software Development Engineer in Test (SDET)

Remote

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Today

Full-time

USD 160,000.00 - 185,000.00 per year

Telephony jobs in East Walpole, Walpole, MA 02032, USA