Telephony jobs in East Walpole, MA

Remote or Redmond, Washington

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Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

NiCE IVR Telephony Engineer

Remote or Armonk, New York

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a NiCE IVR Telephony Engineer in Armonk, NY. Summary: We are seeking an experienced integration consultant to support the migration of a large contact center team from a legacy CTI connector to the modern NiCE CXone Salesforce Agent (CXone Agent Embedded), and to configure the CXone Agent Assist Hub for AI-powered call transcription and auto-summary within Salesforce Service Cloud. This is a hands-on configuration and implementation role wit

Contract

$70 - $90 hourly

Executive Deskside Support Technician

Boston, Massachusetts

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6d ago

What you'll need to succeed as an Executive Deskside Support Technician at XPO Minimum qualifications: Bachelor\'s degree or equivalent, related work, or military experience2 years' experience supporting a corporate, networked computer environment Preferred qualifications: Bachelor's degree in Computer Science, Management Information Systems, or related fieldBachelor's degree in Computer Science, Management Information Systems, or related field2-year or 4-year Degree or vocational training equi

Full-time

USD 15.00 per hour

Tech Lead Architect Service Cloud

Needham, Massachusetts

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Today

RESPONSIBILITIES: Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA. Responsibilities: * Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction * Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities * Lead digital customer engagement solutions including email-to-case, web and in-app

Contract

$87 - $95 hourly

Staff Machine Learning Engineer - VoIP Infrastructure

Remote or Boston, Massachusetts

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Today

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster,

Full-time

Senior Google CCAIP Engineer

Boston, Massachusetts

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

M365 Collaboration Architect

Remote

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4d ago

Job SummaryWe are seeking an experienced M365 Collaboration Architect to lead the migration and integration of Microsoft 365 collaboration services from acquired company tenants into a large enterprise parent tenant. The role involves designing and executing cross-tenant migrations for Exchange Online, Microsoft Teams, SharePoint, and OneDrive while maintaining seamless collaboration between users across both environments. Key ResponsibilitiesLead the discovery and assessment of existing Microso

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Contract

Depends on Experience

Genesys Cloud Administrator

Remote or North Salt Lake, Utah

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Today

RESPONSIBILITIES: Kforce has a client in North Salt Lake, UT that is in need of a Genesys Cloud Administrator with hands-on experience supporting, configuring, and enhancing a cloud-based contact center environment. This role will help support an ongoing transition from legacy/on-premises technologies to Genesys Cloud while taking ownership of day-to-day administration, routing configuration, integrations, and automation. The ideal candidate combines strong Genesys Cloud experience with a develo

Contract

$55 - $63 hourly

Unified Comms Engineer - Federal Customer (Active TS -SCI Security Clearance required)

Remote or Virginia

•

Today

Job Description Unified Comms Engineer - Federal Customer Chantilly, VA - Onsite 5 days per week. TS/SCI Required The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings stron

Full-time

CONTRACT POSITION – PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION

Remote

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8d ago

CONTRACT POSITION PRODUCT OWNER / PRODUCT MANAGER, CONTACT CENTER MODERNIZATION Important NotesLocation: St. Louis, MO / Dallas, TX / New York, NY Work Model: Hybrid / Remote Experience: 7+ years of Product Management experience Domain: Healthcare Payer Project: Legacy Contact Center Migration to Amazon Connect Job SummaryWe are seeking an experienced Product Owner / Senior Product Manager to lead the modernization of legacy contact center platforms, such as Avaya and Cisco, to Amazon Connect.

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Contract

Depends on Experience

Sr. Unified Comms Engineer - Federal Customer (Active TS-SCI Security Clearance required)

Remote or Virginia

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Today

Job Description Sr. Unified Comms Engineer - Federal Customer (On-Site 5 Days per week, Chantilly, VA - TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings

Full-time

Senior M365 Collaboration Engineer - 100% REMOTE

Remote

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6d ago

Senior M365 Collaboration EngineerLocation: 100% REMOTEDuration: Long TermPosition Summary We are seeking a Senior M365 Collaboration Engineer to support enterprise-scale Microsoft 365 tenant consolidation and collaboration platform migrations. This role is primarily focused on hands-on engineering, migration execution, coexistence configuration, and automation activities across Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive. The ideal candidate will have strong experience wit

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Contract

Depends on Experience

Salesforce Architect

Remote

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2d ago

<>Job Description Job Description Salesforce Architect (Genesys Cloud CX) Location: Dallas, TX (Remote) Experience: 10+ Years Employment Type: 12 Months Contract (Ex-Genesys highly preferred) Open positions: 2 Required Qualifications: 10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations. Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scal

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Third Party, Contract

L3 M365 Engineer - USA - Remote

Remote or Santa Clara, California

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Today

Required Qualifications 7+ years of hands-on experience administering Microsoft 365 at enterprise scale (large commercial tenants, 10K+ users). Deep technical expertise in SharePoint Online and OneDrive administration, including information architecture and governance. Advanced proficiency in Microsoft Teams administration, voice/telephony, and policy management. Demonstrated experience with Microsoft Purview (formerly Compliance Center) - DLP, retention, sensitivity labels, eDiscovery. Hands-on

Full-time

USD 132,240.00 - 208,800.00 per year

Senior Product Manager – Contact Center

Remote

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2d ago

Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal cand

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Contract

Staff Machine Learning Engineer - VoIP Infrastructure

Remote or Seattle, Washington

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Today

Full-time

USD 176,100.00 - 308,200.00 per year

Staff Machine Learning Engineer - VoIP Infrastructure

Remote or Dallas, Texas

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Today

Full-time

USD 176,100.00 - 308,200.00 per year

Principal Solutions Engineer, West

Remote

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Today

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanfor

Full-time

USD 220,000.00 - 275,000.00 per year

IT Service Delivery Center of Excellence Manager

Remote

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Today

Position Summary The IT Service Delivery Center of Excellence Manager drives operational excellence in a Octopus organization with multiple arms interacting daily with cross-functional groups across the organization and guided by our shared purpose. Using creativity, customer service, employee experience, education training opportunities, the role will be responsible for continual service improvement across IT Service Delivery organization. This hands-on role requires doing the work while being

Full-time

USD 94,882.00 - 136,096.31 per year

Forward Deployed Engineer, AI & Agentforce

Remote

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Today

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics,

Full-time

Telephony jobs in East Walpole, Walpole, MA 02032, USA