Telephony jobs in New York

Hybrid in Brooklyn, New York

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19d ago

UNIVERSAL Technologies is seeking a Telephony SME with emergency services experience for a long-term position in Brooklyn, NY. Applicants should be prepared for hybrid work in Brooklyn, NY. Active LinkedIn preferred. MANDATORY SKILLS/EXPERIENCE: Minimum 12 years of experience in a particular technical and/or business application, product, platform or methodology.Min 4 years experience VOIP/Standard PBX Voice (ex. Nortel, Avaya)/SIP with related certifications.Experience in methods and best prac

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Third Party, Contract

Depends on Experience

NiCE IVR Telephony Engineer

Remote or Armonk, New York

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a NiCE IVR Telephony Engineer in Armonk, NY. Summary: We are seeking an experienced integration consultant to support the migration of a large contact center team from a legacy CTI connector to the modern NiCE CXone Salesforce Agent (CXone Agent Embedded), and to configure the CXone Agent Assist Hub for AI-powered call transcription and auto-summary within Salesforce Service Cloud. This is a hands-on configuration and implementation role wit

Contract

$70 - $90 hourly

Telephony Cloud Engineer 6525375

Remote or Redmond, Washington

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Today

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for

Full-time

USD 50.00 - 77.00 per hour

OSP Engineer - II

New York, New York

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Today

Job#: 3057229 Job Description: Location: Fully Remote Description: Fully remote The Outside Plant Engineer position is responsible for designing additions, upgrades, repairs, and enhancements to the Outside Plant electronics telephony network which includes all structures (such as poles and conduit systems), cable (copper & fiber) and associated equipment for aerial, underground, buried, and customer premise equipment. The Engineer will coordinate with a variety of departments and also have di

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Full-time

$35 - $42 per hour

Technical Talent Development Specialist

New York, New York

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Today

Title: Technical Talent Development Specialist Reports to: Team Lead, Talent Development Department: Talent Development Location: New York, NY Term: Full-Time, Salaried, Exempt About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and

Full-time

USD 70,000.00 - 90,000.00 per year

Avaya Contact Center Engineer

Jersey City, New Jersey

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Today

Job#: 3057344 Job Description: Avaya Contact Center Engineer Location: Jersey City, New Jersey (On-site) Alternate Location: Charlotte, North Carolina; Kennesaw, Georgia Role Overview This organization is seeking a professional engineer with in-depth knowledge of Contact Center technologies. The position resides within the Real Time Collaboration Contact Center Engineering team, directly supporting engineering functions for Contact Center products and solutions. The selected professional wil

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Full-time

$68 - $70 per hour

Help Desk/Desktop Support Analyst

White Plains, New York

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Today

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites. Respo

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Full-time

USD 60,000.00 - 70,000.00 per year

Jr Communications Systems Engineer

New York, New York

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Today

Job ID: 20177 Benefits Offering Founded in 1904, L.K. Comstock & Company LLC is one of the largest specialty electrical contractors for transit rail systems in the United States. With over 100 successful projects for more than 30 transit agencies and work valued at more than $3 billion, we bring a legacy of excellence to every project. As a subsidiary of RailWorks LLC, we maintain a national footprint, with installations across nearly all major U.S. transit systems. Union Benefits - Local #3,

Full-time

USD 35.00 - 40.00 per hour

Lead Solutions Engineer

New York, New York

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Today

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and

Full-time

USD 174,000.00 - 250,000.00 per year

Senior Manager of Infrastructure Engineering

Jersey City, New Jersey

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Today

Job Description In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader. As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Corporate Sector's Employee platform team , you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise indepen

Full-time

USD 161,500.00 - 210,000.00 per year

Conversational AI Designer

New York, New York

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Today

Conversational AI Designer Position Summary Do you want to be part of a collaborative User Experience and Conversational AI team helping to shape the future of consumer experience? As a Conversational AI Designer, you will help design and build omnichannel conversational experiences for our digital customers, including interactions for intelligent virtual assistants and chatbots. In this role, you will contribute to conversational design work under the guidance of senior designers while partneri

Full-time

USD 81,580.00 - 122,365.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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11d ago

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Conversational AI Developer - Dialogflow CX

New York, New York

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Today

Senior AI Agent Developer - Contract - HYBIRD NYC In Person Interview Required Position Overview We are seeking a seasoned, hands-on Senior AI Agent Developer on a contract basis to lead the design, development, testing, and deployment of enterprise-grade conversational AI agents and intelligent workflow automations. In this role, you will be instrumental in architecting Conversational AI solutions natively within Google Cloud Platform (specifically leveraging GECX / Dialogflow CX), orchestrat

Full-time

M365 Engineer

New York, New York

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Today

At Sony Music Publishing ("SMP"), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world's greatest songwriters and composers for over 25 years. We keep songwriters at the forefront of everything we do, and design our suite of services to amplify opportunities, build connections, and defend their rights. Our roster benefits from an international team committed to providing support at every career stage. From classic catalogues to contemporary hi

Full-time

USD 104,400.00 - 149,100.00 per year

Salesforce Service Technical Lead

New York, New York

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Today

JOB REQUISITION Salesforce Service Technical Lead LOCATION NEW YORK CITY ADDITIONAL LOCATION(S) SAN FRANCISCO JOB DESCRIPTION You Belong Here The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to s

Full-time

USD 178,000.00 - 302,000.00 per year

Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer)

Remote or Dallas, Texas

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2d ago

MUST HAVE : AI, Contact Center Modernization, HealthCare, Migration Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and

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Contract, Third Party

Depends on Experience

IT Support Engineer

New York, New York

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Today

About Us: Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company

Full-time

USD 110,000.00 - 150,000.00 per year

Lead Solution Architect

Remote

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10d ago

We are seeking an experienced Lead Solution Architect to lead the design and delivery of a secure, scalable, AI-powered contact center solution supporting mission-critical government services. This individual will define the end-to-end architecture for an integrated customer engagement platform encompassing voice, web chat, self-service, automation, analytics, reporting, and government-system integrations. The ideal candidate brings deep expertise in enterprise architecture, cloud technologies,

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Full-time

175000 - 200,000

Cloud Engineer

Newark, New Jersey

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9d ago

Description: AI Cloud Engineer - RTH Location: Hybrid | Experience: 3-5 years | Function: AI Engineering & Cloud Platforms ABOUT THE ROLE We are seeking a GenAI Cloud Engineer to build and deploy enterprise-scale agentic AI solutions that support complex business workflows, decision support, operational intelligence, customer engagement, and other signal-to-action use cases across the enterprise. This is a hands-on engineering role responsible for designing, developing, and delivering productio

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Third Party, Contract

$60 - $65

IT Manager/Senior Systems Administrator

New York, New York

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2d ago

3Core Systems, Inc is an SAP and SuccessFactors Partner with employees located across the United States. Our organization is dedicated to customer and employee satisfaction. We provide High Quality, cost-efficient, and Competitive Solutions and Resources. 3Core Systems is looking for an IT Manager/Senior Systems Administrator for one of our clients in NYC or CT | Onsite 5 Days/Week "US and those authorized to work in the US are encouraged to apply. We are unable to sponsor visas at this time" Ro

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Full-time

Depends on Experience

Telephony jobs in New York, NY, USA