Telephony jobs in Springfield, MA

Remote

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Today

Job Responsibilities: Should have 12+ years of experience in managing Telecom, Unified Communications, Contact Center Technology.Experience in designing and understanding the different call flow scenarios.Worked as solution architect.Worked on Avaya Voice implementation & upgrades.Worked with multiple OEM and vendorsHandling CCT L3 / L4 tasksforAvaya Contact Center and Unified Technology.Preparing RCA and handling P3/P4 issues.Hands-on experience on Avaya Technologies like CM, SMGR, SDM, ACRHand

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Full-time

130000 - 140000

UC Platforms Sr Engineer — Cisco Telephony Infrastructure

Remote

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10d ago

Greetings!! Job Title: UC Platforms Sr Engineer Cisco Telephony Infrastructure Work Location: remote Start Date: October 2026 Duration: 12 months + Job description: Provide hands-on engineering support for the installation, maintenance, and lifecycle management of servers and infrastructure underpinning the Cisco telephony environment. Duties: Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and related call processing servers.Perform serv

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Contract

Depends on Experience

Senior Software Development Engineer in Test (SDET) - Telephony

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 160,000.00 - 185,000.00 per year

Senior UC Engineer

Remote

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10d ago

Role Summary This role provides hands-on engineering support for the installation, configuration, and maintenance of telephony infrastructure, primarily focused on Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and related call processing servers. The position involves managing server lifecycle, capacity planning, performance tuning, and ensuring high availability of telephony services. It requires collaboration with cross-disciplinary teams to maintain a stable and scalabl

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Third Party, Contract

Depends on Experience

Senior Business Analyst Contact Center

Remote

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4d ago

Key Responsibilities: - Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions - Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria - Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces) - Support design/dev/implementation phases; lead UAT and business validation - Serve as prima

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Contract

Up to $50

AWS Cloud Contact Center Architect (Healthcare Domain)

Remote

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20d ago

Contact Center Architect (Healthcare & Cloud Telephony)Introduction:The Contact Center Architect will be responsible for designing and implementing contact center solutions for healthcare organizations utilizing cloud telephony technology. They will work closely with internal teams and external clients to ensure that the contact center meets the specific needs and requirements of the healthcare industry. Responsibilities:Design and implement contact center solutions using Amazon Web Services (AW

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Contract

60 - 70

Oracle Integration Cloud (OIC) Engineer / Lead

Remote

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10d ago

Title: Oracle Integration Cloud (OIC) Engineer / Lead Location: Remote (Dayton, OH) About The AES Group The AES Group is a premier technology and engineering consulting company that has been bringing businesses and talent together for over 20 years to deliver innovative solutions that have the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operati

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Third Party, Contract

$65 - $70

Senior IT Category Manager

Hartford, Connecticut

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Today

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. The Senior IT Category Manager, Strategic Sourcing plays

Full-time

USD 82,940.00 - 182,549.00 per year

OracleIntegration Cloud (OIC) Engineer / Lead

Remote

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5d ago

Job Title: Oracle Integration Cloud (OIC) Engineer / Lead Location: Remote (Dayton, OH) Job Summary We are seeking an experienced Oracle Integration Cloud (OIC) Engineer/Lead with strong expertise in Oracle Advanced Collections (IEX) Telephony/CTI setup and integration. The ideal candidate will be responsible for designing, developing, and supporting integrations between Oracle EBS, Oracle Integration Cloud, telephony platforms, and external enterprise systems. This role requires hands-on experi

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Contract

Depends on Experience

Cisco Contact Center Engineer

Remote

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21d ago

Role: Cisco Contact Center EngineerLocation: Remote U.S. and GC Primary Focus: Cisco PCCE & Webex Contact Center (WxCC) Role Summary: Seeking a Contact Center Engineer to design, configure, deploy, and support enterprise contact center environments. The primary focus is Cisco PCCE and Webex Contact Center, with secondary responsibilities across Webex Calling, CUCM, and Calabrio. Key Responsibilities: Configure and support Cisco PCCE, including IVR, scripting, call routing, queues, and integrati

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Contract

Call Center Agent

Remote

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26d ago

Customer Service Representative (Remote) Rotation Shift (9 hours) Shift Timing 5:00 AM - 5:00 PM PST Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performan

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Contract

Sr. Unified Comms Engineer - Federal Customer

Remote or Virginia

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Today

Job Description Sr. Unified Comms Engineer - Federal Customer (On-Site 5 Days per week, Chantilly, VA - TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings

Full-time

Senior Data Scientist

Remote

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Today

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance: Founded in 1995 as Angie's List and rebranded in 2021Globa

Full-time

USD 185,000.00 - 240,000.00 per year

Staff Data Scientist

Remote

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Today

Full-time

USD 210,000.00 - 280,000.00 per year

Senior Salesforce Administrator - Service Cloud

Remote

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Today

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making bette

Full-time

USD 120,000.00 - 155,000.00 per year

Call Center Customer Service Representative

Remote

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7d ago

Customer Service Representative (Remote) Company: Infinite Computer Solutions Location: Remote Schedule: Monday to Friday About the Company Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer-centric solutions. With a

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Full-time

16 - 17

AI Deployment Strategist

Remote

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Today

What you can expect Collaborate cross-functionally to deploy production AI agents for strategic customers within 90 days, accelerating revenue and directly shaping our scalable product roadmap. Partner across Sales, Product, and Engineering to prove technical value, working hands-on with voice AI, integrations, and real customer data. Turn field insights into platform capabilities that scale, ensuring every deployment makes the next one faster. Your work directly accelerates revenue and shapes

Full-time

USD 124,000.00 - 271,200.00 per year

Professional Services Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in

Full-time

Data Analyst, IT Service Center

Remote or Ohio

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Today

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies. Responsibilities: Analytical & Critical Thinking Applies advanced a

Full-time

USD 80,900.00 - 115,500.00 per year

Sr Software Engineer, AI Agent Platform

Remote or Illinois

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer

Full-time

USD 140,000.00 - 160,000.00 per year

Telephony jobs in Springfield, MA, USA