Telephony jobs in Springfield, MA

Product Manager with AWS Connect Telephony Migration & Modernization

Remote

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3d ago

Role: Senior Product Owner AWS Connect Telephony Migration & Modernization Location: Remote Job Type: C2C/W2/1099 Role Overview We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization.This role will be responsible for defining the product vision, roadmap, and execution strategy for migrating legacy telephony platforms (Avaya) to AWS Connect. The ideal candidate

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Contract

70 - 80

Contact Center Engineer (ACD / Telephony)

Remote

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9d ago

Position- Contact Center Systems Engineer (ACD / Telephony) Type- Remote Visa- GC Location- DC Client is seeking a skilled Contact Center Systems Engineer for a key client in Washington, DC, to support, optimize, and ensure the high availability of enterprise-level voice and digital contact center operations. This role demands a hands-on technical specialist with deep expertise in ACD platformsspecifically Avayaalongside strong capabilities in SIP trunking, IVR design, troubleshooting traces,

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Contract, Third Party

Depends on Experience

IT Solutions Architect (AWS, Genesys, Telephony exp )

Remote

•

Today

Description & Requirements Maximus is currently seeking an IT Solution Architect. Are you passionate about leading technical innovation and driving business growth through technology solutions? The IT Solution Architect will design and implement technology solutions for complex government applications while providing technical leadership to development teams. This role is crucial to our growth strategy as you'll bridge business and technical domains by translating complex business needs into ef

Full-time

USD 170,000.00 per year

Telephony Engineer-AI Conversation Specialist #11438

Remote

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24d ago

6+ month contract Title: Telephony Engineer (Conversational AI Specialist) Start date: Immediate Need Duration: 6+ Month Contract-end of year Rate: Market-call on Monday-will get then Years of experience: 7+ Telephony Engineer AI Conversation Specialist Location:Remote Engagement Type:6+ Month Contract with Potential to Extend Travel:Limited travel, approximately 10% Job Summary The Telephony Engineer AI Conversation Specialist will be responsible for the hands-on configuration, deployment,

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Contract

Depends on Experience

UC/Telephony Software Engineer

Remote or Dedham, Massachusetts

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Today

Basic Qualifications Requires a Bachelor's degree in Software Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. No clearance is required. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a software engineer for the NC3

Full-time

USD 124,216.00 - 137,803.00 per year

Senior Call Center Engineer (Telephony & Python Automation)

Remote

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Yesterday

Position: Location: Dallas, TX, St Louis, MO, Las Vegas, NV Hybrid Term : Long Term Contract/Fulltime About Infinite: Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes. With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optim

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Full-time

Up to $80,000

Product owner/Manager with AWS Connect

Remote

•

Yesterday

Role Overview We are seeking a strategic and execution-oriented Senior Product Owner to lead a large-scale AWS Connect Telephony Migration & Modernization Program for a major healthcare payer organization. This role will be responsible for defining the product vision, roadmap, and execution strategy for migrating legacy telephony platforms (Avaya) to AWS Connect. The ideal candidate will have extensive experience in cloud contact center technologies, customer experience transformation, telepho

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Contract, Third Party

Depends on Experience

Lead CCAI Engineer

Remote

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Today

We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI). The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Ma

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Contract

Depends on Experience

Customer Service Coordinator

Remote

•

Today

Customer Service CoordinatorRemote; Monday through Friday; 11:30am-8pm EST IntroductionThis position plays a crucial role in providing exceptional customer service and support. The Customer Service Coordinator will be responsible for managing customer tickets, communicating with customers regarding service issues, and collaborating with internal departments to ensure prompt resolutions. Strong communication skills, attention to detail, and a customer-centric approach are essential for success in

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Contract

25 - 30

Principal Product Manager (Cloud Media Solutions) - Indianapolis, IN (Remote)

Remote

•

Today

Job Title: Principal Product Manager (Cloud Media Solutions) Contract Location: Indianapolis, IN (Remote) Summary: As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution. In this role, you will lead the strategy, development, and delivery of Cloud Media Solutions,

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Contract

Depends on Experience

IVR Developer with AWS

Remote

•

Today

Role: IVR Developer with AWS Location:Remote C2C or W2 Note : Inperson interview @New york,NY,10018 on 13/Aug Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scen

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Full-time, Part-time, Contract, Third Party

CCaaS Service Solutions Architect (NiCE)

Remote

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23d ago

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

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Full-time

110,000 - 125000

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

Senior Amazon Connect / ACCO Cloud Engineer

Remote

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8d ago

Senior Amazon Connect / ACCO Cloud EngineerFederal ClientLocation: [Onsite/Hybrid/Remote]Employment Type: ContractExperience: 8+ years in IT, including 4+ years of relevant AWS and Amazon Connect experiencePosition SummaryWe are seeking a Senior Amazon Connect / ACCO Cloud Engineer to deploy, configure, test, and operationalize the ACCO framework within the customers AWS and Amazon Connect environments. This role requires strong experience with Amazon Connect, AWS cloud services, OpenTofu or Ter

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Contract, Third Party

Solutions Engineer III

Remote or St. Louis, Missouri

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14d ago

Job Description ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and s

Full-time

USD 92,000.00 - 138,000.00 per year

Solutions Engineer III

Remote or Missouri

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Today

Full-time

USD 92,000.00 - 138,000.00 per year

Principal AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise Support We're searching for a rare type of techn

Full-time

Systems Administrator

Remote

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Today

Exciting Systems Administrator position with an established Wealth advisor firm. Senior Microsoft Systems Administrator - with Oracle Opera Cloud skills Job Description: Integration and configuration of Opera Cloud The Sr. Microsoft Systems Administrator will manage and secure our Microsoft 365 and Azure environments. Responsible for the Microsoft 365 and Zoom incl. Telephony environments. The role supports the onboarding and integration of multiple acquired firms, including data transfers ut

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Contract

$50 - $70

Release Training Engineer

Remote

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organizati

Full-time

Senior Software Development Engineer in Test (SDET)

Remote

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Today

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across y

Full-time

USD 160,000.00 - 185,000.00 per year

Telephony jobs in Springfield, MA, USA