Tier 2 Support Analyst jobs in Chicago, IL, USA

Overview:We are seeking a detail-oriented and customer-focused Tier 1 Help Desk Support Specialist to provide first-line technical support for Microsoft-based environments. The ideal candidate will assist end-users with hardware, software, and network issues using ServiceNow or a similar ticketing system, ensuring timely and effective problem resolution. Key Responsibilities:Serve as the first point of contact for end-users seeking technical assistance via phone, chat, or ticketing system. Diagn