Tier 3 Support Analyst Jobs in Austin, TX

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Systems Analyst 3

Rapisource LLC

Remote

Contract, Third Party

Solicitation Reference Number: 537400975 Direct Client : Texas Health and Human Services Commission Working Title : Systems Analyst 3 Work Location : Austin ,Tx JD : The ETL engineer will support a cloud based analytics platform based on AWS using Informatica Power center and Snowflake. In addition to the skills listed, experience with other Informatica tools such as MDM, Axon, and EDC will be preferred. Knowledge of Python will be preferred. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requ

IT Support Analyst

TEKsystems c/o Allegis Group

On-site in Austin, Texas, USA

Full-time

Required Skills: Desktop Support experience (1+ years)Technical troubleshooting skills relating to IT hardware and software supportOffice 365 (using it, troubleshooting issues, outlook integration, restarting and refreshing)Knowledge of Dell devices (Most of the IT laptops are Dell)Customer Service MindsetThe ability to communicate professionally in written and verbal formAbility to work on-site 5 days a week at multiple locations across the Austin metroplex (you will not travel daily - one site

Product Support Analyst

ArnAmy, Inc.

On-site in Austin, Texas, USA

Contract, Third Party

Job Purpose: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Suppo

Product Support Analyst

Celer Soft LLC

On-site in Austin, Texas, USA

Full-time, Part-time, Third Party, Contract

JOB TITLE :Product Support Analyst LOCATION :Austin, TX 78751 OTHER SPECIAL REQUIREMENTS Candidates must be within the State of Texas. Out of State candidates will not be considered. Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst commo

Tier II Cyber Incident Response Analyst

SAIC

On-site in Austin, Texas, USA

Full-time

Job ID: Location: AUSTIN, TX, US Date Posted: 2024-01-24 Category: Cyber Subcategory: Cybersecurity Ops Schedule: Full-time Shift: Night Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: No Description Overview: We are seeking a motivated, career and customer oriented Cyber Incident Response (CIR) Tier II Analyst interested in joining our Cyber Security Operations Center (CSOC) team in support of the Departme

GIS - Data Analyst/Report Writer - 3

HTC Global Services

On-site in Austin, Texas, USA

Full-time

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life an

Tier 2 IT/Customer Support Specialist

Kavaliro

Remote

Full-time

Our client is seeking a Tier 2 IT/Customer Support Specialist for a remote, direct hire opportunity. The Tier 2 IT/Customer Support Specialist will need deep EUC experience The primary responsibilities of our Global Customer Support team are to assist customers and prospects with troubleshooting and remediating issues in implementing our suite of applications. The GCS engineers engage with customers and prospects via chat, e-mail, and remote sessions to resolve issues and deploy solutions to h

Support Tier I

Kforce Technology Staffing

Remote

Contract

RESPONSIBILITIES: Kforce has a client in Phoenix, AZ that is seeking a Support Tier I. Responsibilities: * Responds to incoming interactions initiated via phone * Fulfills incoming service requests * Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies * Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions * Appropriately escalates incidents as r

Remote Tier 1 Customer Support Representative

TEKsystems c/o Allegis Group

Remote

Full-time

Remote Tier 1 Customer Support Representative **Fully Remote - Must be in State of Florida** Description: Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls a day. The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remot

Data Informatics Analyst 3: 24-01011

Akraya Inc.

Remote

Contract

Primary Skills: Tableau, SQL, Snowflake, R/Python Contract Type: W2 Location: Remote (PST time) Duration: 6+ Months Pay Range:$60.00 - $64.00 per hour Grow your skills by working with the best in the industry JOB RESPONSIBILITIES:Develop and modify Tableau dashboards following best practices in data visualization.Integrate and ensure the security and scalability of data sources in collaboration with the EDW team.Conduct comprehensive data validation, regression testing, and support user accept

Support Analyst

Arthur Lawrence

Remote

Contract

Arthur Lawrence is looking to hire a Support Analyst for a long-term remote position. Please find the job description below and send us your updated resume, if interested: Core Requirements: Minimum of two (2) years of experience in delivering End User desktop support (EUD) and services Prior experience in providing help desk support or a similar position High school diploma or equivalent (GED) is required Prior experience of Service Desk level 2 support is desirable Relevant IT certifications i

Support Analyst

Arthur Lawrence

Remote

Contract

Arthur Lawrence is looking to hire a Support Analyst for a long-term remote position. Please find the job description below and send us your updated resume, if interested: Core Requirements: Minimum of two (2) years of experience in delivering End User desktop support (EUD) and services Prior experience in providing help desk support or a similar position High school diploma or equivalent (GED) is required Prior experience of Service Desk level 2 support is desirable Relevant IT certifications i

Technical Support Analyst - Senior

Pyramid Consulting, Inc.

Remote

Contract

Immediate need for a talented Technical Support Analyst - Senior. This is a 12+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:24-18696 Pay Range: $38 - $40/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provides technical and pr

Product Support Analyst (Only TX Location)

Conquest Consulting

Remote

Contract

Job Title: Product Support Analyst Location : Austin TX (Fully Remote) Duration : 12+ Months possibility to extend Minimum Requirements:8 Years of Experience in Leadership of a help desk / service desk2 Years of Experience developing process / training documentation2 Years of Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. Preferred Skills : (Optional)2 Years of Experience gathering and analyzing performance metrics2 Years of A

PTC Windchill Helpdesk Support Analyst - Space/Satellite Systems (Remote)

Northrop Grumman

Remote

Full-time

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to

SOC Analyst (Tier 2)

Valiant Solutions LLC

Remote

Full-time

Valiant Solutions is seeking aSOC Analyst (Tier 2)to join our rapidly growing and innovative cybersecurity team! Candidates will join a fast-paced and creative team of SOC Analysts, Incident Response engineers, Threat Hunters, and Forensic Analysts focusing on the identification, interrogation, exploitation, and reporting of incidents for the enterprise. Valiant Solutions is a company thatcares about its employees- we've been named one of thein the Washington DC area TEN years in a row! If you

Data Movement/File Transfer Support Analyst (EDI) (IBM Sterling gateway, HTTPS, SFTP, PGP)

Randstad Digital

Remote

Contract

job summary: Enterprise Healthcare client has an immediate opening for a highly motivated Infrastructure Engineering Senior Advisor to join their dynamic and growing team. All qualified candidates are encouraged to apply! Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions location: Windsor, Connecticut job type: Contract salary: $66 - 76 per hour work hours: 8am to 5pm education: High School res

Product Support Analyst in Austin, TX (Local to Texas)

Esolvit, Inc.

Remote

Contract

Job title: Product Support Analyst Location: Austin, TX (Remote- local to Texas) Duration: Long term Client: 529400971- Texas Health and Human Services Commission (HHSC) Level Description: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Job Description: Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. C

Executive Support Analyst

The Walt Disney Company

Remote

Full-time

The Enterprise Technology mission is simple, "We Connect, Empower and Protect the Disney magic." The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its' business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiati

Engineering Tools Technical Support Analyst - (JIRA, Bitbucket, Confluence) * Remote worker opening *

BAE Systems

Remote

Full-time

Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of the Software Engineering application environments across BAE Systems. The vast majority of tools are commercial (COTS) or open source. General support activities include developing and executing installation procedures, application testing, troubleshooting, responding to service desk b