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U.S. Based Contact Center Service Design Lead jobs

1223 results (77 new)

Delta Defense

U.S. Based Contact Center Service Design Lead

West Bend, Wisconsin

•

Today

Job Category: Contact Center Requisition Number: USBAS001964 Job Details Description Contact Center Service Design Lead Join an award-winning, mission-driven team at Delta Defense - one of Newsweek's Top 100 America's Most Loved Workplaces. We provide Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at Are you passionate about designing service

Full-time

USD 76,000.00 - 95,000.00 per year

CBTS

CCaaS Architecture & Design Solution Architect

Columbus, Ohio

•

Yesterday

Role: CCaaS Architecture & Design Solution Architect Columbus, OH - Onsite Qualifications: Required Skills & Experience CCaaS & Contact Center Expertise Handson experience designing or implementing CCaaS platforms (e.g., NICE CXone, Genesys Cloud, Amazon Connect, Five9) Strong understanding of contact center operations, call routing, IVR, and digital engagement Experience with agent desktop design and supervisor workflows Technical & Architectural Skills Solution architecture experience across

Easy Apply

Contract

Depends on Experience

Intuit

Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market Product Support)

New York, New York

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

Intuit

Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market Product Support)

San Diego, California

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

Intuit

Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market Product Support)

Atlanta, Georgia

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

Intuit

Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market Product Support)

Mountain View, California

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

Intuit

Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market Product Support)

Tucson, Arizona

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

Intuit

Staff CX Delivery Design and Operations - IES Product Support

Mountain View, California

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

USD 159,000.00 - 215,000.00 per year

Intuit

Staff CX Delivery Design and Operations - IES Product Support

Tucson, Arizona

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

USD 159,000.00 - 215,000.00 per year

Intuit

Staff CX Delivery Design and Operations - IES Product Support

Atlanta, Georgia

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

USD 159,000.00 - 215,000.00 per year

Intuit

Staff CX Delivery Design and Operations - IES Product Support

New York, New York

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

USD 159,000.00 - 215,000.00 per year

Intuit

Staff CX Delivery Design and Operations - IES Product Support

San Diego, California

•

Today

Overview Craft comprehensive service delivery designs for end-to-end support and service models. Design the operational framework, processes, standards, and metrics for success, while maintaining consistent and efficient outcomes at scale. Monitor, analyze and tune support and service levels, KPIs, ROI, workflows, tools, and resource allocation. Work collaboratively with cross-functional teams to continuously test, optimize, and enhance the quality of both customer and expert experiences in hu

Full-time

USD 159,000.00 - 215,000.00 per year

System Edge (USA) L.L.C.

Design Lead Java Coding Review

Chicago, Illinois

•

7d ago

Hi All, We are immediately hiring for a Design Lead Java Coding Review in Chicago, IL - ONSITE position. Please go through the JD shared below and share your updated resume along with your contact details ASAP. Job Title: Design Lead Java Coding Review Location: Chicago (Onsite) Long Term Contract Job Summary We are looking for an experienced Design Lead with strong Java development and coding review expertise to lead technical design discussions and ensure high-quality coding standards across d

Easy Apply

Contract

Depends on Experience

Maximus, Inc.

Lead Specialist - Service Design (Hybrid/Remote-Virginia)

Remote or McLean, Virginia

•

Today

Description & Requirements Maximus is currently seeking a Lead Specialist - Service Design to shape and deliver next-Generation human services experiences across complex public sector programs. Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design and delivery translation). You will lead mixed-method discovery (quantitative + qualitative), translate insig

Full-time

USD 130,000.00 per year

Maximus, Inc.

Lead Specialist - Service Design (Hybrid/Remote-New Jersey)

Remote or Princeton, New Jersey

•

Today

Description & Requirements Maximus is currently seeking a Lead Specialist - Service Design to shape and deliver next-Generation human services experiences across complex public sector programs. Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design and delivery translation). You will lead mixed-method discovery (quantitative + qualitative), translate insig

Full-time

USD 130,000.00 per year

Capital One Financial Corporation

Product Design Manager

McLean, Texas

•

21d ago

Product Design Manager We're currently seeking a Product Designer to join our Experience Design team. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor di

Full-time

USD 164,800.00 - 188,100.00 per year

Capital One Financial Corporation

Product Design Manager

McLean, Texas

•

Today

{"description": "Product Design Manager We're currently seeking a Product Designer to join our Experience Design team. We're passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in

Full-time

USD 164,800.00 - 188,100.00 per year

Capital One Financial Corporation

Director, Product Design

Plano, Texas

•

15d ago

Director, Product Design Director, Product Designer (Director level - People Leader) At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We're succeeding because they're succeeding. Guided b

Full-time

USD 209,500.00 - 239,100.00 per year

Primerica, Inc.

UX/UI Design Intern

Duluth, Georgia

•

Today

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Bes

Full-time

USD 18.00 - 22.00 per hour

ICF International, Inc.

Human-Center Design Lead (Top Secret cleared)

Washington, District of Columbia

•

Yesterday

{"description": " The Work: The Human-Centered Design (HCD) Lead will guide user-focused design strategy for large-scale DoD platform build and modernization efforts. This role ensures systems are intuitive, accessible, and mission-aligned by embedding user research, UX best practices, and iterative design into the full system development lifecycle. The HCD Lead will work closely with engineering, product, cybersecurity, and government stakeholders to deliver solutions that meet operational, se

Full-time

USD 130,687.00 - 222,169.00 per year

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