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Sr. Manager, IT Service Operations

Datanomics

•

New York, New York, USA

Full-time

Remote but candidate MUST be commuting distance to New York city or Washington DCThe Senior Manager, IT Service Operations is responsible for overseeing the IT Service team's effective use of service management tools, with a focus on incident and request management, solution quality, ticket aging, and comprehensive reporting. This role is highly metrics-driven, emphasizing the importance of reporting, KPIs, and evaluating the overall efficiency of IT Service teams to enhance service delivery. Th
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Posted 12 days ago | Updated 4 days ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 12 days ago | Updated moments ago

Nice InContact CXone resource

Software People, Inc.

•

Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje
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Posted 60+ days ago | Updated 16 hours ago

IT Engineer Infrastructure - Voice, Data Network Infrastructure, Cisco Unified Communications

Kaiser Permanente

•

Walnut Creek, California, USA

Full-time

Job Summary: Serves as a liaison with business partners, solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned system
Posted 38 days ago | Updated 4 hours ago

AWS Connect Developer and Tester

Gov Services Hub

•

Baltimore, Maryland, USA

Contract

Solid AWS Cloud and AWS Connect Developer experience Position Description: ?Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upg
Posted 1 day ago | Updated 1 day ago

AWS Connect Developer and Tester

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications Support and enhance existing processes based on new requirements or upgrades Facilitate requirements gathering, review and docum
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Posted 7 days ago | Updated 1 day ago

AWS Connect Developer and Tester

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Position Title: AWS Connect Developer and Tester Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations requir
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Posted 8 days ago

Emergency Communications Engineer

Gov Services Hub

•

Brooklyn, New York, USA

Contract

SCOPE OF SERVICES ? Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure ? Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers ? Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment ? Configure and test Emergency Communications network infrastructure ? Technical support for E911 and NG911 telephony and telecommu
Posted 1 day ago | Updated 1 day ago

EMERGENCY COMMUNICATIONS ENGINEER

Optima Global Solutions

•

Brooklyn, New York, USA

Contract

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject
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Posted 5 days ago | Updated 12 hours ago

Genesys Cloud Architecture

Yochana IT Solutions

•

Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 48 days ago | Updated 15 hours ago

Lead Java Full Stack Developer

OrbITpeople

•

Georgia, USA

Contract, Third Party

Job Title: Lead Java Full Stack Developer Job Summary: We are seeking an experienced ACD Administrator LD with 6 to 9 years of experience to join our dynamic team. The ideal candidate will have a strong background in Spring Boot, Angular 2 - 8, and Core Java. This hybrid role requires excellent technical skills and the ability to work effectively in a collaborative environment. The position offers a day shift schedule with no travel required. Experience: 6 - 9 years Required Skills: Technical Sk
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Posted 60+ days ago | Updated 1 day ago

Unified Communications Analyst (Cisco UC)

Triad Technology Group

•

Portland, Oregon, USA

Contract

Required Qualifications: Certification in Unified Communications or equivalent experience in the enterprise telecommunications space.Minimum 4 years of experience in Unified Communications systems analysis and design.Industry Knowledge:Broad understanding of telecommunications and Unified Communications (UC) terminology.Familiarity with equipment types, standard/customized features, and services.Experience with large enterprise systems and multiple vendors/service providers.Knowledge of current
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Posted 60+ days ago | Updated 6 days ago