Des Moines, Iowa
•
26d ago
We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required). The BA will play a key role in supporting and documenting the following business processes: Statewide and agency-specific service request workflowsChange management procedures for DoIT staff, including expansion of change and configuration management practicesCMDB relationship mapping for Configuration
Easy Apply
Contract
Depends on Experience