Fort Belvoir, Virginia
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Today
Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests are resolved in accordance with defined AITP SLA targets. Duties and Responsibilities: Monitor queues and reallocate tickets to meet response time deadlines, including VIP ticket response. Coordinate tickets that cross organizational boundaries to ensure
Full-time