Sentinel is seeking an experienced UCCE Engineer to assist with a current project for one of our clients. This person will utilize their knowledge of Contact Center systems to design, install, and improve internal and external collaboration services. The ideal candidate will be responsible for designing, developing, and troubleshooting ICM scripts, working closely with stakeholders to improve contact center functionality, and ensuring a seamless customer experience. This is a 6-month contract p
Role: Microsoft Dynamics 365 with Cisco UCCE Location: Seattle, WA - 3 days onsite Job Description: Responsibilities: Develop, implement, and maintain software solutions for voice and call routing systems.Integrate Microsoft Dynamics 365 with Cisco UCCE to enhance call routing capabilities.Collaborate with cross-functional teams to design and optimize system architecture.Troubleshoot and resolve technical issues related to voice and call routing.Ensure software solutions are scalable, secure, an
