Customer experience jobs in boston, ma

ServiceNow Customer Experience Strategist

Remote

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Today

Hiring! W2, ServiceNow Strategist for a 9month+ remote, contract position. Prefer candidates that are located on the East Coast. Job Description: The Customer Experience Strategist needed for planning, facilitating and executing human-centered design processes across multiple projects. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and diverse customer experiences. Job requirement: 5 years of experience with ServiceNowMust ha

Easy Apply

Contract

Depends on Experience

Industry Principal Oracle Cloud Customer Experience Leader

Remote

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4d ago

Client is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Job Description In the assigned J

Easy Apply

Full-time

$200,000+

Senior Director, Engineering Quality & Customer Experience

Remote

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Today

Senior Director, Engineering Quality & Customer Experience Department: Research & Development Overview The Senior Director, Engineering Quality & Customer Experience is responsible for defining and executing the company's end-to-end quality strategy across platform, product delivery, and the full customer lifecycle. This role owns the transformation from traditional QA to AI-native quality engineering, combining automation-first testing, shift-left execution, and agentic quality enablement. T

Full-time

Compensation information provided in the description

Licensed Alarm Technician - South of Boston

Boston, Massachusetts

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Today

Description: Alarm New England is one of the largest independent security integrators in the US. Our business has been family-owned for 53 years and serves over 18,000 customers. Our team sells the latest security and smart home solutions to the residential, small and large business markets. Our core values of Being Humbly Confident, GSD, Make The World A Better Place, and Do The Right Thing are fundamental to everything we do in Building a Great Company and Keeping People Safe. Alarm New Engla

Full-time

USD 28.00 - 45.00 per hour

Licensed Alarm Technician - North Shore

Boston, Massachusetts

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Today

Full-time

USD 28.00 - 45.00 per hour

Licensed Alarm Technician - Various Locations

Boston, Massachusetts

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Yesterday

Description: Calling all Licensed Alarm Technicians looking for their next opportunity! Alarm New England, recipient of the 2025 SDM Dealer of the Year Award, is one of the largest independent security integrators in the US. We are proudly New England based and family run since 1972. Our team provides more than 18,000 customers with the latest security and smart home solutions in the residential, small and large business markets. Our strength is our people, and we are proud to have an average

Full-time

Senior Product Manager, Data

Burlington, Massachusetts

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Today

Job Overview: Senior Product Manager, Data Keurig?s ecommerce business runs on data. Every coffee discovery, subscription decision, and reorder is a signal. We are hiring a Senior Product Manager to own how data moves through our commerce ecosystem: what we collect, where it lives, how it?s generated, and how it gets turned into product value across Keurig.com and connected commerce. You will set the direction for the data foundation that powers personalization, merchandising, and decision-mak

Full-time

HVAC Service Technician

Weymouth, Massachusetts

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Today

HVAC Service Technician Location: Weymouth, MAPay: $25-$38/hour Ready to Take the Next Step in Your HVAC Career? You\'ve got a couple years under your belt. You know your way around furnaces, ACs, and boilers. Now you\'re looking for a company that will invest in your growth?not just hand you another truck. At Boston Standard, we\'re building a team of technicians who take pride in their work, enjoy helping homeowners, and want to keep learning every day. If that sounds like you, let\'s talk.

Full-time

Compensation information provided in the description

Pre-sales Engineer (OMS / Retail Technology) REMOTE

Remote or Boston, Massachusetts

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Today

REMOTE positionClear path to lead and leadership opportunities About Our Client Our client is an innovative retail technology company specializing in cloud-based order management and omnichannel fulfillment solutions. Their platform helps enterprise retailers improve inventory visibility, streamline fulfillment operations, and deliver a seamless customer experience across digital and physical channels. As the organization continues to expand in North America, they are investing in key talent t

Full-time

Backend Software Engineer (Agents Channel)

Boston, Massachusetts

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Today

Location: Waltham, MA (Hybrid 3 days In Office) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordab

Full-time

USD 163,000.00 - 220,000.00 per year

Senior Product Marketing Engineer

Natick, Massachusetts

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Today

Job Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br> Description Do you enjoy transforming complex technical concepts into compelling content that helps engineers learn, explore, and succeed? Are you passionate about creating and delivering content that drives discovery, engagement, and ad

Full-time

USD 122,400.00 - 189,700.00 per year

Engineering Manager, Search Platform (Remote)

Remote or Boston, Massachusetts

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Today

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders. Searc

Full-time

USD 195,000.00 - 255,000.00 per year

Associate Service Engineer

Woburn, Massachusetts

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Today

Description As a Service Engineer, you will play a key role in enhancing the customer experience by serving as a frontline representative of the company and helping clients utilize FTR products and solutions within their court environments. Responsibilities Diagnose and resolve technical hardware and software issues involving FTR solutions.Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer s

Full-time

USD 59,451.00 - 96,999.00 per year

Assistant Director, Enterprise Operations & Strategy

Boston, Massachusetts

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9d ago

Job Description Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you wil

Full-time

USD 120,000.00 - 150,000.00 per year

Sr. Associate, Enterprise Operations & Strategy

Boston, Massachusetts

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9d ago

Full-time

USD 105,000.00 - 115,000.00 per year

Senior Superintendent / Project Manager (Multi-Family Construction)

Boston, Massachusetts

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Today

Established Boston Builder Seeking Senior Multifamily Super/PM with pathway to Executive Leadership! This Jobot Job is hosted by: Kal Mayer Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $140,000 - $175,000 per year A bit about us: We are a Boston-based builder with over two decades of experience delivering high-quality residential projects. Our work includes ground-up multifamily construction, large-scale renovations, and complex restorat

Full-time

USD 140,000.00 - 175,000.00 per year

Supervisor, Field Engineering (Waltham, MA)

Waltham, Massachusetts

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Today

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. This position is responsible for the proper, safe, and efficient completion of engineering assignments and the supervision of engineers and technicians engaged in large engineering projects or small projects with complex features. Provides leadership for all field aspects of constructio

Full-time

USD 133,060.00 - 147,840.00 per year

AI Engineer- Agentic Customer Flow

Boston, Massachusetts

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Today

Location: Waltham, MA (hybrid: 3 days in-office) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and afforda

Full-time

USD 127,000.00 - 220,000.00 per year

Global Head of Client Engineering, Managing Director.

Boston, Massachusetts

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11d ago

Global Head of Client Engineering, Managing Director About the Job Who We Are Looking For We are seeking a senior leader to establish and lead a new Client Engineering team within GLFX. This organization will operate between Product Sales and Support teams, ensuring that client-facing, technical and operational activities are executed efficiently, consistently, and at scale. The role is focused on improving the overall client experience while increasing the productivity of Product Sales team by

Full-time

USD 170,000.00 - 267,500.00 per year

Senior Software Development Engineer, Bluetooth Connectivity

Boston, Massachusetts

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Today

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. As a Senior Software Development Engineer on the Connectivity team, you will help build and enhance the Bluetooth technologies that power

Full-time

USD 137,000.00 - 170,900.00 per year

Customer experience jobs in Boston, MA, USA