Remote
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Today
Overview Edgewater Federal Solutions is seeking a Help Desk Analyst provides support inquiries from DoW travelers in a 24/7/365 contact center environment that will require working shifts to include afternoons, nights, weekends and holidays. Responsibilities Provide support to DoW travelers, administrators, and end users across phone, chat, and e-ticket channels, ensuring alignment with policies, SOPs, and quality standards.Meet established Service Level Agreement (SLA) standards and performan
Full-time

