•Providence, Rhode Island, USA
We have partnered with our client in their search for a Director of Service Delivery. Responsibilities Lead and manage the Service Delivery, Project Services, and Support Desk teams (e.g., Tier 1-3, NOC, Field Services, Project Engineers). Define and implement delivery strategies, processes, KPIs, and SLAs to ensure world-class service and support. Oversee the execution and quality of onboarding, project delivery, and ongoing managed services engagements. Establish scalable workflows using th 