Interactive voice response jobs in bernards, nj

Remote

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Today

Job Title: Genesys Cloud IVR Test Engineer Location: 100% Remote Seeking an experienced Genesys Cloud IVR Test Engineer to support a large-scale migration from Genesys Engage to Genesys Cloud. The immediate focus is execution and validation of approximately 5,000 interactive voice response (IVR) test cases before production deployment. This hands-on technical role will independently interpret voice user interface (VUI) and IVR call-flow designs, execute end-to-end caller scenarios, and determin

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Contract

Depends on Experience

Verizon Consumer Group: Call Routing Optimization Engineering Summer 2027 Internship

Bernards, New Jersey

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Today

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebratio

Full-time

USD 27.00 per hour

Basking Ridge, NJ: V Teamer for a Day: Verizon Consumer Group: Call Routing Optimization Engineering Summer 2027 Internship

Bernards, New Jersey

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Today

Full-time

USD 27.00 per hour

Sr Info Sec Threat Hunting Specialist

Hybrid in Woodbridge Township, New Jersey

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Today

Sr Info Sec Threat Hunting Specialist The Sr Info Sec Threat Hunting Specialist identifies, analyzes, and reports on fraudulent activity and hidden threats targeting external clients. Under general supervision, this job uses defensive measures, digital forensic techniques, and information collected from a variety of sources to protect clients' accounts, personal data, and the organization's digital platforms from account takeover, new account fraud, and related threats. This job also works to im

Full-time

USD 92,400.00 - 112,000.00 per year

Senior Rave Clinical Database Programmer

Remote or New York, New York

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14d ago

Summary: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities: Serve as

Full-time

Infrastructure Engineer III - Amazon Connect

New York, New York

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Today

Job Description We are seeking a passionate and talented Infrastructure Engineer to join our team in supporting and expanding our Amazon Connect telecom infrastructure. We are looking for an engineer who can help us extend our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through advanced tooling and processes to enhance customer experience. Join our team and be part of managing one of the largest volumes of phone calls in contac

Full-time

USD 118,750.00 - 160,000.00 per year

Business Analyst_CCaaS_ Amazon Connect_Health Care_Remote

Remote

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Today

Role:-Business Analyst Location:-Remote Mandatory key skills: Cloud contact center(CCaaS)(Amazon Connect),Business Analysis, Consulting Job Description We are seeking an experienced Contact Center Business Analyst (Senior BA) / Contact Center Discovery Consultant to support a large-scale contact center transformation initiative.The primary responsibility of this role is to lead discovery activities and document the current-state contact center environment, including customer journeys, agent wo

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Contract, Third Party

Depends on Experience

Amazon Connect Developer – Conversational AI (W2)

Remote

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2d ago

URGENT HIRING | Business Process Designer Conversational AI Location: Remote USA Experience: 6+ Years Work Authorization: H-1B candidates may be considered Industry: Healthcare experience required Required Skills & Qualifications: 6+ years of experience in Conversational AI, business process analysis, and process mapping.Hands-on experience with Amazon Connect and contact flow design.Strong knowledge of IVR, Amazon Lex V2, and Amazon Q in Connect.Experience analyzing business requirements a

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Contract

Depends on Experience

Genesys Conversational AI Architect

Remote

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Today

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

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Contract

70 - 75

Senior VoIP / Contact Center Engineer (Avaya)

Jersey City, New Jersey

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Today

Job#: 3056546 Job Description: Senior VoIP / Contact Center Engineer (Avaya) Location: Jersey City, NJ / Charlotte NC / Jacksonville FL (Onsite) Duration: 12 months MUST HAVE: Voice InfrastructureAvaya Voice / Contact Center Platforms Role Overview We are seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support our Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for the engineering, implementat

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Full-time

$70 - $73 per hour

CISCO Contact Center Consultant (US Citizen only)

New York, New York

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14d ago

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. 20+ years of experience with Cisco products including Cisco CallManager, Cisco Unity, Cisco CUPS, NICE Voice Recording, Cisco Contact Center Enterprise, Cisco Contact Center Express, Cisco CVP, Cisco TMS, Cisco VCS, Cisco Conductor, Cisco WAFS, Distributed Sniffer, Cisco IOS, Calabrio Voice Recording.

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Full-time

Depends on Experience

Conversational AI Designer

New York, New York

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Today

Conversational AI Designer Position Summary Do you want to be part of a collaborative User Experience and Conversational AI team helping to shape the future of consumer experience? As a Conversational AI Designer, you will help design and build omnichannel conversational experiences for our digital customers, including interactions for intelligent virtual assistants and chatbots. In this role, you will contribute to conversational design work under the guidance of senior designers while partneri

Full-time

USD 81,580.00 - 122,365.00 per year

Senior Director of Software Engineering - CI&A Biometric & Externalization

New York, New York

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Today

Job Description Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorganChase within the Connected Commerce Technology organization, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation

Full-time

USD 232,750.00 - 325,000.00 per year

Salesforce Service Technical Lead

New York, New York

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Today

JOB REQUISITION Salesforce Service Technical Lead LOCATION NEW YORK CITY ADDITIONAL LOCATION(S) SAN FRANCISCO JOB DESCRIPTION You Belong Here The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to s

Full-time

USD 178,000.00 - 302,000.00 per year

Senior Vice President - Data Science and Artificial Intelligence Group Manager - Hybrid

New York, New York

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Today

About the Role We are looking for a technically deep, strategically minded leader to own Partner AI Development & Delivery and GenAI Model Governance. This role sits at the intersection of Generative AI innovation, enterprise model governance, and regulatory compliance - with end-to-end accountability across high-visibility programs that shape business outcomes at scale. You will lead a multi-geography team, engage MD-level stakeholders across Operations, Marketing, Products, Technology, Model

Full-time

USD 192,000.00 - 288,000.00 per year

Genesys Cloud Architect

Remote or New York, New York

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior RAVE Clinical Database Programmer

Remote or New Jersey

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14d ago

Job Description: The Senior RAVE Clinical Database Programmer participates in the design, development, validation, and maintenance of clinical study databases. This individual applies advanced knowledge of CRF design, database configuration, edit check programming, custom programming, reporting, system integrations, and CDMS functionality while partnering closely with Clinical Data Management and cross-functional study teams to support successful clinical trial execution. Key Responsibilities:

Full-time

Business Analyst

Remote

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2d ago

Job Description: Business Analyst (BA) Domain: Healthcare, Pharmacy, Retail Required Skills: Business Analysis, IVR, Web Applications Location: Dallas, TX/ New York/ North Carolina Job Summary We are seeking an experienced Business Analyst to work with business stakeholders, technical teams, and end users to gather requirements, analyze business processes, and translate business needs into functional requirements. The ideal candidate should have domain experience in Healthcare, Pharmacy, or Reta

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Third Party, Contract

Depends on Experience

Vice President - Generative AI Technical Expert, Data Science & Artificial Intelligence - Hybrid

New York, New York

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Today

About the Role We are looking for a hands-on, technically deep Generative AI expert to drive Partner AI Development & Delivery and GenAI Model Governance from an individual-contributor, technical-leadership standpoint. This role sits at the intersection of Generative AI innovation, enterprise model governance, and regulatory compliance - building and delivering high-visibility AI solutions that directly shape business outcomes at scale. You will work as a subject-matter expert embedded within

Full-time

USD 157,040.00 - 235,560.00 per year

Technical Support Engineer

Remote

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Today

What You Can Expect As a Technical Support Engineer on Zoom's Escalation Engineering team, you'll function as the highest level of technical escalation within Zoom Support, owning complex, sensitive, and high-priority customer cases from initial report through full resolution. Working at the intersection of customer advocacy and engineering collaboration, you'll use advanced diagnostic tools including log analysis, packet captures, and SIP traces to solve issues that few others can. This is a r

Full-time

USD 76,800.00 - 186,200.00 per year

Interactive voice response jobs in Bernards, NJ, USA