interactive voice response jobs in florida

Business Analyst Experience with call centre technologies such as CRM, IVR Case(10+yrs exp)

Remote

•

2d ago

RemoteBusiness AnalystDuration: 12+MonthsOnly W2and CZPlease send the resume to.Skills:Bachelors Degree10+Yrs of experience inBusiness Analysis, Process improvement or operations analysisexperience in Supporting Call canter, contact center or customer service environmentsStrong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder managementExperience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platformsTh

Easy Apply

Contract

Depends on Experience

Fullstack C# Web Developer with IVR

Remote

•

6d ago

Role: Full Stack C# Web Developer with having IVR skills especially with integrating Twilio/Flex or Acqueon. Location: Remote Note :We need excellent comm skills for this role. Average/Good will not work .Only IVR experience will also work. Job description: Were seeking qualified and passionate full-stack software engineers to join our fast-paced, high-performing product team. The team works closely with design and business to iteratively deliver an effortless omnichannel experience to both cus

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Contract, Third Party

Depends on Experience

Sr Cloud Solutions Engineer - Genesys IVR

Remote or Louisville, Kentucky

•

Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. Are you ready to elevate cloud innovation and drive impactful technology solutions? Join Humana as a Senior Cloud Solutions Engineer and help shape our cloud strategy by designing, planning, and supporting advanced cloud architectures. In this remote role, you'll collaborate with talented product managers

Full-time

USD 106,900.00 - 147,000.00 per year

Information Technology_USA - USA_Technical Lead

Jacksonville, Florida

•

17d ago

Job Description: LOCAL to Carry, NC; Clark Summit PA ONLY! IVR Design & Call Flow development including secure flow & bots Strong understanding of REST/SOAP APIs, JSON/XML payloads Role Descriptions: Genesys Tech Lead Essential Skills: Genesys Tech Lead Desirable Skills: Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys Experience Required: 10 & Above Comments for Suppliers:

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Contract, Third Party

$53.03

Genesys Developer

Remote

•

2d ago

Job Title:Genesys DeveloperLocation:RemoteJob Type:Fulltime Job Description:Must Have Technical/Functional Skills: 4+ years of hands on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using ArchitectProven capability in IVR design and end to end call flow development, including secure flows and AI/bot integrationsStrong hands on experience across Genesys Cloud CX components, including:IVR, Call Routing, CTI, Agent DesktopAI & Bots, Dialers, Live C

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Full-time

Depends on Experience

Manager, Contact Center Technology & Operations

Remote

•

11d ago

At CGS Business Solutions, were dedicated to helping skilled IT and business professionals take the next meaningful step in their careers.Whether you''re exploring project-based consulting roles or seeking a long-term position, we connect you with opportunities that align with your expertise, your goals, and your growth trajectory. Backed by deep industry insight and our proven TalentFlow Framework, we ensure every role we present is thoughtfully matched to your skills, passions, and career amb

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Full-time

120000 - 160000

NICE- CXone - Developer/SME

Remote

•

10d ago

We are seeking a skilled Contact Center Solutions Developer to design, implement, and maintain NICE InContact systems, including IVR, ACD, and workforce management workflows. The role involves developing integrations, automating processes, monitoring system performance, and optimizing customer experiences using AI, NLU, and conversational technologies. Strong expertise in cloud infrastructure (AWS), CRM integrations (Salesforce/Dynamics), and full-stack development is essential. Remote Only in U

Easy Apply

Full-time

Depends on Experience

Amazon Connect Architect

Remote

•

5d ago

Strong experience with Amazon Connect Experience with AWS cloud architecture Expertise in IVR/ACD/contact center technologies REST API and microservices integration experienceMust have 15+years of experience

Easy Apply

Contract

Depends on Experience

AI Product Owner Contact Center - Remote (Some Travel required)

Remote

•

3d ago

Role: AI Product Owner Contact Center Location: Stamford, CT (Remote) Duration: 12+ Months Note: Candidates need to travel 1 2 times per month to Denver, CO (required). Qualifications: Contact center experience focused on customer-facing experiences, not back-end systems (e.g., Pega).Experience designing conversational flows, including deterministic bots/IVR and digital self-service journeys.Product Owner experience (not project management), with strong business analysis and data-driven decision

Easy Apply

Contract, Third Party

Depends on Experience

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

•

2d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Sr Voice Engineer

Remote or Hybrid in Arlington, Virginia

•

2d ago

Overview: This position will be responsible for Tier 2 operational support, including triage, escalations and projects. This role is a part of the voice services program under the Uni ed Communications team within the Customer Experience division for the client. The Client's portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services Duties Include: Supporting day-to-day operations for the Client's clou

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Full-time, Third Party, Contract

Call Center Systems Analyst

Remote or Norfolk, Virginia

•

3d ago

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

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Full-time, Part-time, Contract, Third Party

USD 60-60

Senior Business Analyst

Remote

•

2d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

Easy Apply

Contract

Depends on Experience

Senior Auditing Consultant

Remote

•

Today

Senior Auditing Consultant This is a Remote role. Compensation: $28-35/hr Contract Duration: 3-6 months Start Date: ASAP ABOUT THE ROLE Our client is seeking a Senior Auditing Consultant for a remote, 3-6 month contract position starting as soon as possible. In this role, you will perform coding audits for interventional radiology (IVR) procedures using CIRCC CPT-only coding standards, as well as audits across a variety of hospital settings including inpatient, behavioral health, ambulator

Contract

$28.00 - $36.00

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

•

Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Solution Architect (Twilio Platform)

Remote

•

2d ago

Senior Solution Architect Location: USA, Remote Duration: 12 months Key Skills: Twilio Platform Expertise, .NET (C# / ASP.NET Core), AWS, Healthcare Domain We are seeking a Principal Voice Platform Engineerto serve as our primary subject matter expert (SME) for Twilio-based telephony architecture on enterprise healthcare communication programs. This is a senior individual-contributor and technical leadership role you will not just build systems, you willdefine the architecturethat all migration

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Third Party, Contract

CCaaS / Unified Communications Analyst (Genesis)

Jacksonville, Florida

•

Today

CCaaS / Unified Communications Analyst Location: Jacksonville, FL (Hybrid - on-site and remote) A client of TEKsystems is seeking a CCaaS / Unified Communications Analyst to support the assessment, design, and migration of a modern cloud-based contact center and unified communications environment within a healthcare system. This role plays a critical part in migrating from a legacy contact center platform to Genesys CCaaS, while ensuring tight integration with enterprise telephony and unified c

Full-time

USD 40.00 - 65.00 per hour

AI Business Analyst

Remote

•

3d ago

Systems Engineering Services is seeking a AI Business Analyst for a remote position, MST Time zone. Top 5 Technical Skills: Business Analysis / Systems AnalysisIVR experience -- AWS Connect PreferredStrong experience writing Agentic AI Use CasesAWS LEX, Nova Sonic, and BedrockTop 3 Soft Skills: Strong ability to define EPICs, Features, User StoriesWork with business to define how AI agents manage callersStrong communications with strong consultative / professional approachThe Client is making a

Easy Apply

Full-time

Depends on Experience

Senior AI/ML Engineer - Remote

Remote or Eden Prairie, Minnesota

•

Today

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. Join the Cont

Full-time

USD 91,700.00 - 163,700.00 per year

Genesys Cloud Developer

Remote

•

Today

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

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interactive voice response jobs in Florida, USA