Interactive voice response jobs in plano, tx

Dallas, Texas

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Today

Role :QA Lead with Cyara and IVR Location : St Louis, MO or Dallas, TX or New york,NY or san Ramon,CA(Hybrid/Remote) C2C or W2 We are seeking an experienced Quality Assurance Engineer to lead the testing and automation of a cloud-based contact center solution built on Amazon Connect. The ideal candidate has strong experience testing IVR applications, creating automated test suites using Cyara, and developing custom automation frameworks using Node.js. This role will work closely with Product

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Full-time, Part-time, Third Party, Contract

Software Engineer - IVR Lead

Plano, Texas

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Today

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finan

Full-time

Software Engineer - IVR Lead

Plano, Texas

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Today

Full-time

Senior Java IVR Application Developer

Remote or Texas City, Texas

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote

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Today

Full-time

AWS Connect Solutions Engineer

Hybrid in Dallas, Texas

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5d ago

Looking for candidates with good experience as IVR / Contact Center Engineer. Required skills: Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB Nice to have skills: Service design with developer background and quick learning ability. Experience with AWS customer engagement tools (Connect, Lex, etc.).Configure contact flows and build reports in AWS Connect. Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.).

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Contract

$55 - $60

Amazon Connect Product Manager

Plano, Texas

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4d ago

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience productsStrong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirementsHands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrationsExperience leading product discovery, migration planning,

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Contract

$65 - $70

Amazon Connect Product Manager

Plano, Texas

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4d ago

Hello, Amazon Connect Product ManagerLocation: Plano, TX 5 Days OnsiteLocal Candidates Only | In-Person Interview RequiredExperience: 12+ Years | Openings: 1 Job SummarySeeking a senior Product Manager to lead enterprise Amazon Connect/Contact Center products, including strategy, roadmap, migration, adoption, and optimization. Key Skills12+ years in Product Management/Product OwnershipAmazon Connect / Contact Center / CCaaSAWS/Cloud, IVR, Telephony, Omnichannel, WebRTCProduct strategy, roadmap,

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Contract, Third Party

$70 - $80

Lead Software Engineer, Back End

Plano, Texas

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Today

Lead Software Engineer, Back End Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One S

Full-time

USD 179,400.00 - 204,700.00 per year

Lead Software Engineer, Full Stack

Plano, Texas

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Today

Lead Software Engineer, Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Lead

Full-time

USD 179,400.00 - 204,700.00 per year

Senior Frontend Web Developer

Southlake, Texas

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Today

Location: Southlake, TX Salary: $61.00 USD Hourly - $66.00 USD Hourly Description: Our client is currently seeking a Senior Frontend Web Developer Location: Southlake, TX (On-site 4 days per week) Duration: 6 months with possibility of extension About the job We are seeking a highly skilled Web Developer with a strong focus on frontend engineering to join our team for a 6-month engagement. In this role, you will be the driving force behind our user-facing applications, leveraging your deep ex

Contract

USD 61.00 - 66.00 per hour

Product Manager, Contact Center Modernization Healthcare)

Dallas, Texas

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Today

Product Manager, Contact Center Modernization Healthcare ) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid C2C or W2 Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider e

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Full-time, Part-time, Third Party, Contract

Voice AI Architect

Remote

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2d ago

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

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Contract

60 - 65

AWS Connect Solutions Engineer

Dallas, Texas

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13d ago

Job SummaryWe are seeking an experienced AWS Connect Solutions Engineer with strong hands-on experience in Amazon Connect and IVR/Contact Center solutions. The ideal candidate will be responsible for designing, developing, configuring, and integrating cloud-based customer engagement solutions using Amazon Connect and related AWS services. Important: This role requires a strong IVR / Contact Center / Amazon Connect background. General AWS Cloud Engineer or DevOps profiles without hands-on Amazon

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Contract

Depends on Experience

Product Owner -Remote

Remote

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5d ago

Product Owner - Remote Cloud Voice / Contact Center / IVR experience is must Proven Senior Product Owner experience is mandatory. Strong communication, ownership, decision-making, and independent stakeholder management. Cloud Voice / Contact Center / IVR experience is must Twilio experience is a strong plus, but not mandatory Will avoid profiles that are primarily Project Managers, Scrum Masters, or technical Twilio resources without demonstrable Product Ownership experience.

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Contract, Third Party

Depends on Experience

Cyara Tester

Remote

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19d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Yesterday

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Genesys Cloud Application Engineer

Remote

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9d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Interactive voice response jobs in Plano, TX, USA